CMJ Consulting is proposing a customer service training program for America Online to address AOL's poor customer service rankings and resulting loss of customers and profits. The training would include an initial needs assessment, a week-long course for 160 customer service representatives and managers focusing on developing customer service competencies aligned with AOL's brand, and ongoing evaluation and support through a call monitoring system and biannual workshops. The goals are to improve customer retention, reduce wait times, and provide more knowledgeable and empathetic customer service. The total estimated cost is $122.62 per trainee.
This document discusses the rise of social media usage on mobile phones in Indonesia. It finds that Indonesia has the second highest amount of traffic on Twitter worldwide, driven by affordable smartphones and cheap data plans. Mobile phones are an important part of Indonesian culture and identity. Case studies show how social media platforms like Mig33 are highly popular in Indonesia, with most engagement occurring on mobile. The document concludes that mobile phones are now the dominant media in Indonesia, and brands must make their campaigns mobile-friendly to be successful.
CMJ Consulting is proposing a customer service training program for America Online to address AOL's poor customer service rankings and resulting loss of customers and profits. The training would include an initial needs assessment, a week-long course for 160 customer service representatives and managers focusing on developing customer service competencies aligned with AOL's brand, and ongoing evaluation and support through a call monitoring system and biannual workshops. The goals are to improve customer retention, reduce wait times, and provide more knowledgeable and empathetic customer service. The total estimated cost is $122.62 per trainee.
This document discusses the rise of social media usage on mobile phones in Indonesia. It finds that Indonesia has the second highest amount of traffic on Twitter worldwide, driven by affordable smartphones and cheap data plans. Mobile phones are an important part of Indonesian culture and identity. Case studies show how social media platforms like Mig33 are highly popular in Indonesia, with most engagement occurring on mobile. The document concludes that mobile phones are now the dominant media in Indonesia, and brands must make their campaigns mobile-friendly to be successful.
CMJ Consulting is proposing a customer service training program for America Online (AOL) to address AOL's poor customer service rankings and resulting loss of customers and profits. The training would include an initial needs assessment, a week-long course for 160 customer service representatives and managers, evaluation of the training, and ongoing call monitoring and workshops. The goals are to improve customer retention, reduce wait times, provide empathetic service, and ensure representatives have sufficient knowledge. If successful, the training program could help AOL improve customer satisfaction ratings and increase returns.
Strategic planning is important but should not be visible, like good underwear. It ensures everything runs smoothly without issues. The objective of strategic planning is to gain insights from consumers, culture, products, categories, markets, brands, clients, businesses, and more to understand needs and benefits. This helps define the brand's role and value in people's lives.
Rapleaf is a San Francisco-based startup that collects and analyzes consumer data to help companies personalize customer interactions. It has data on over 400 million people and 1.1 billion email addresses. Rapleaf provides basic demographic and location data as well as more in-depth premium data on income, family status, interests and purchase intent. It aims to give companies deeper insights into individuals to improve personalization.
Libros recomendados incluyendo la isla del tesoroiesvalledelsaja
Este documento recomienda varios libros para leer durante las vacaciones de Navidad de 2012. También habla sobre un evento llamado "La Noche en Letras" donde los estudiantes que lean el libro "La Isla del Tesoro" podrán participar. Finalmente, resume brevemente varias novelas recomendadas para diferentes niveles educativos.
El documento explica la importancia del calcio para el cuerpo humano, señalando que es importante para preservar el esqueleto y los dientes y ayudar a las funciones nerviosas y musculares. También advierte que un exceso de calcio puede causar piedras en los riñones, esclerosis y problemas en los vasos sanguíneos. Luego proporciona detalles sobre las propiedades químicas del calcio como un elemento metálico en la tabla periódica.
Uma campanha de prêmios está sendo lançada para aumentar as vendas de produtos selecionados, onde vendedores podem ganhar itens como câmeras digitais, aparelhos de som e eletrodomésticos de acordo com as pontuações alcançadas. Os prêmios vão de itens pequenos como barbeadores até grandes como uma viagem ao nordeste para quem alcançar as maiores metas de vendas. A tabela detalha os pontos necessários para cada prêmio.
La rueda es uno de los inventos más importantes en la historia de la humanidad. Se originó en Mesopotamia en el quinto milenio a. C. y ha evolucionado desde simples discos de madera hasta neumáticos modernos. La rueda ha permitido el desarrollo de varios medios de transporte como carruajes, automóviles y bicicletas, y ha sido fundamental para el progreso de las sociedades al facilitar el comercio y la comunicación.
Retooling your workforce for the 21st centur decoding hc trends for 2013 & be...Marvin Dejean
What is the one ingredient required to unleash business innovation in a 21st century global environment? If you answered a knowledge-based, strategically focused, and globally capable workforce, then you are one of the few companies that have begun to tap into this growing paradigm shift.
In the coming years, the role of HR will shift radically from one focused merely on locally grown talent retention and acquisition to a function more suited in helping organizations manage complex business issues in a radically fast paced globally hyper-mobile environment.
Issues such as “People Risk Analysis”, “Predictive Analytics” and “Transformational Leadership” are placing the HR professional square and center at the heart of the enterprise and responsible for its ultimate success. People will be at the heart of a globally focused marketplace, and HR will be the only mitigating factor between an innovative workforce and an organization that misses the mark.