SlideShare a Scribd company logo
7 lessons from electricity digital
utility projects that water could
learn from
– Wayne Pales
(c) 2017 The Chapel Group Limited. All rights reserved. Public 1
(c) 2017 The Chapel Group Limited. All rights reserved. Public 2
Those utilities that took the bold step to
invest in smart meters are now reaping
the rewards.
Mistake 1: Ignoring what’s happening around us
(c) 2017 The Chapel Group Limited. All rights reserved. Public 3
New energy
technologies are
getting cheaper,
physically smaller,
and more efficient
(c) 2017 The Chapel Group Limited. All rights reserved. Public 4
Everything is becoming connected
(c) 2017 The Chapel Group Limited. All rights reserved. Public 5
The growth of data is increasing insights
(c) 2017 The Chapel Group Limited. All rights reserved. Confidential 6
Energy consumers
strive for greater
choice and control
(c) 2017 The Chapel Group Limited. All rights reserved. Public 7
Energy consumers expect simplicity
(c) 2017 The Chapel Group Limited. All rights reserved. Public 8
Reducing environmental impact influences buying decisions
(c) 2017 The Chapel Group Limited. All rights reserved. Confidential 9
Reducing environmental impact influences buying decisions
(c) 2017 The Chapel Group Limited. All rights reserved. Confidential 10
(c) 2017 The Chapel Group Limited. All rights reserved. Public 11
Mistake 2: Not seeing energy data as a strategic asset
(c) 2017 The Chapel Group Limited. All rights reserved. Public 12
You must take the first step to smart meters
(c) 2017 The Chapel Group Limited. All rights reserved. Public 13
Mistake 3: Not setting yourself up for success
(c) 2017 The Chapel Group Limited. All rights reserved. Public 14
Mistake 4: Taking your eye off the basics
(c) 2017 The Chapel Group Limited. All rights reserved. Public 15
5 steps to smart
meter mastery
1. Contain costs
2. Reduce costs
3. Improve customer service
4. Support behind the meter
5. Optimize behind the meter
(c) 2017 The Chapel Group Limited. All rights reserved. Public 16
Mistake 5: Applying old thinking to new challenges
(c) 2017 The Chapel Group Limited. All rights reserved. Public 17
Mistake 6: Failing to think like a start-up
(c) 2017 The Chapel Group Limited. All rights reserved. Public 18
Mistake 7: Thinking knowledge is power
Energy Data Hub
Smart
Home
Rooftop
Solar
Battery
Storage
Bill
Validation
Product
Comparison
Energy
Efficiency
Energy
Conservation
50+ 300+ 30+ 4 9 30+ 30+
Share My Data Portal
1. Secure login to portal
2. Select service from registered providers
3. Authorise third party safe and secure access to data
4. 3rd party engages energy consumer to deliver service
Number of
Australian
service
providers.
Potential
partner
opportunities
End point smart
meters and
remote sensors
Multi-purpose
platform
Simple customer
interface
The Customer
1. Conservation & Demand Management
2. Create local jobs
3. Assist in achieving climate targets
4. Local economic development
5. Export overseas
The WHY
Demand
Response
20+
(c) 2017 The Chapel Group Limited. All rights reserved. Public 20
Available
early 2018
Available Now
7 Mistakes Paper
Go to www.digitalutilityscorecard.com
and get your digital score now!

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7 Lessons from electricity digital utility projects that water could learn from

  • 1. 7 lessons from electricity digital utility projects that water could learn from – Wayne Pales (c) 2017 The Chapel Group Limited. All rights reserved. Public 1
  • 2. (c) 2017 The Chapel Group Limited. All rights reserved. Public 2 Those utilities that took the bold step to invest in smart meters are now reaping the rewards.
  • 3. Mistake 1: Ignoring what’s happening around us (c) 2017 The Chapel Group Limited. All rights reserved. Public 3
  • 4. New energy technologies are getting cheaper, physically smaller, and more efficient (c) 2017 The Chapel Group Limited. All rights reserved. Public 4
  • 5. Everything is becoming connected (c) 2017 The Chapel Group Limited. All rights reserved. Public 5
  • 6. The growth of data is increasing insights (c) 2017 The Chapel Group Limited. All rights reserved. Confidential 6
  • 7. Energy consumers strive for greater choice and control (c) 2017 The Chapel Group Limited. All rights reserved. Public 7
  • 8. Energy consumers expect simplicity (c) 2017 The Chapel Group Limited. All rights reserved. Public 8
  • 9. Reducing environmental impact influences buying decisions (c) 2017 The Chapel Group Limited. All rights reserved. Confidential 9
  • 10. Reducing environmental impact influences buying decisions (c) 2017 The Chapel Group Limited. All rights reserved. Confidential 10
  • 11. (c) 2017 The Chapel Group Limited. All rights reserved. Public 11 Mistake 2: Not seeing energy data as a strategic asset
  • 12. (c) 2017 The Chapel Group Limited. All rights reserved. Public 12 You must take the first step to smart meters
  • 13. (c) 2017 The Chapel Group Limited. All rights reserved. Public 13 Mistake 3: Not setting yourself up for success
  • 14. (c) 2017 The Chapel Group Limited. All rights reserved. Public 14 Mistake 4: Taking your eye off the basics
  • 15. (c) 2017 The Chapel Group Limited. All rights reserved. Public 15 5 steps to smart meter mastery 1. Contain costs 2. Reduce costs 3. Improve customer service 4. Support behind the meter 5. Optimize behind the meter
  • 16. (c) 2017 The Chapel Group Limited. All rights reserved. Public 16 Mistake 5: Applying old thinking to new challenges
  • 17. (c) 2017 The Chapel Group Limited. All rights reserved. Public 17 Mistake 6: Failing to think like a start-up
  • 18. (c) 2017 The Chapel Group Limited. All rights reserved. Public 18 Mistake 7: Thinking knowledge is power
  • 19. Energy Data Hub Smart Home Rooftop Solar Battery Storage Bill Validation Product Comparison Energy Efficiency Energy Conservation 50+ 300+ 30+ 4 9 30+ 30+ Share My Data Portal 1. Secure login to portal 2. Select service from registered providers 3. Authorise third party safe and secure access to data 4. 3rd party engages energy consumer to deliver service Number of Australian service providers. Potential partner opportunities End point smart meters and remote sensors Multi-purpose platform Simple customer interface The Customer 1. Conservation & Demand Management 2. Create local jobs 3. Assist in achieving climate targets 4. Local economic development 5. Export overseas The WHY Demand Response 20+
  • 20. (c) 2017 The Chapel Group Limited. All rights reserved. Public 20
  • 21. Available early 2018 Available Now 7 Mistakes Paper Go to www.digitalutilityscorecard.com and get your digital score now!