Engagement is crucial in today's information age. Unfortunately, global surveys show we are not doing a good job of this. Deconstructing our organizational structures into the lens of individuals, teams, and systems, and then applying practical tools specific to boosting the engagement of these lens is a likely solution.

1. Slide 1
6 Pack for Hard Times6 Pack for Hard Times
6 Pack for Hard Times
Greg
Jonuk
RFT
with
BCPS
Learning
Organization
Practitioner
Respect in
the
Workplace
Facilitator
Toastmaster
Canadian
Red Cross
Violence
Prevention
Educator
Prince
George Disc
Sport
Executive
Member
Goal to open
a Speech
Coach &
Facilitation
Business
Father of 2,
husband of 1
& a Winnipeg
Jet Fan 2nd
to none

2. If I have
seen further
it is by
standing
on the
shoulders
of
giants

3. Peter Senge Bob Chartier Etienne Wenger

4. E
ENGAGEMENT

5. HAPPILY
DETACHED
ENGAGED
DISENGAGED
UNHAPPILY
DEDICATED
SATISFACTION
(Joband/orOrganization)
High
HighLow
COMMITMENT
(Team and/or Organization)

6. Engagement is a
multi-dimensional
concept where high
satisfaction & high
commitment
intersect.

7. Gallup Reports Only 29% Of Folks are
Engaged Despite the Many Benefits
↑Retention ↑Productivity ↑Client Service
↓ Hiring Costs ↑ Profits &/or
Savings
↑ Client
Satisfaction
↓ Absenteeism ↑ Shareholder
Returns
↑ Client trust &
Confidence

8. The Three Lens of Engagement
Individuals Teams Systems

9. A Shift & 2 Tools to Engage Individuals
Individuals
The
Shift

10. The Shift for Engaging Individuals
Action Hero
Relationships,
Possibilities,
Action
Task People
IQ
Hard Skills
EQ
Soft Skills
Performance
Management
Relationship
Management
The Shift for Engaging Individuals

11. A Shift & 2 Tools to Engage Individuals
Individuals
The Shift:
AH RPA
Task People
IQ EQ
Hard Soft
PM RM

12. The Shift for Engaging Individuals
Feel free to say:
a) Yes
b) No
c) Not right now
The Feedback Model
You first:
What went well?
What would you
do differently?
What was
tricky?
Would you like my
feedback?
What I felt
was tricky?
What I felt
went well?
What I felt you could
do differently?
Would you like
some feedback?

13. A Shift & 2 Tools to Engage Individuals
Individuals
The Shift:
AH RPA
Task People
IQ EQ
Hard Soft
PM RM

14. The Shift for Engaging Individuals12 Minute Face-Time
Student

15. The Shift for Engaging Individuals12 Minute Face-Time
Student
Alexa (1)
Ariel (2)
Andy (3)
Bob (4)
Christine (5)
Denise (6)
Eddy (7)
Gretchen (8)
Hallie (9)
Indigo (10)
Jack (11)
Janice (12)
Kent (13)
Kristina (14)
Lisa (15)
Leo (16)
Matt (17)
Mercedes (18)
Nancy (19)
Pete (20)
Ross (21)
Stacey (22)
Steve (23)
Terri (24)
Violet (25)

16. The Shift for Engaging Individuals12 Minute Face-Time
Student Monday
(2,9,16,23,30)
Tuesday
(3,10,17,24)
Wednesday
(4,11,18,25)
Thursday
(5,12,19,26)
Friday
(6,13,20,27)
Alexa (1)
Ariel (2)
Andy (3)
Bob (4)
Christine (5)
Denise (6)
Eddy (7)
Gretchen (8)
Hallie (9)
Indigo (10)
Jack (11)
Janice (12)
Kent (13)
Kristina (14)
Lisa (15)
Leo (16)
Matt (17)
Mercedes (18)
Nancy (19)
Pete (20)
Ross (21)
Stacey (22)
Steve (23)
Terri (24)
Violet (25)

17. The Shift for Engaging Individuals12 Minute Face-Time
Student Monday
(2,9,16,23,30)
Tuesday
(3,10,17,24)
Wednesday
(4,11,18,25)
Thursday
(5,12,19,26)
Friday
(6,13,20,27)
Alexa (1)
Ariel (2)
Andy (3)
Bob (4)
Christine (5)
Denise (6)
Eddy (7)
Gretchen (8)
Hallie (9)
Indigo (10)
Jack (11)
Janice (12)
Kent (13)
Kristina (14)
Lisa (15)
Leo (16)
Matt (17)
Mercedes (18)
Nancy (19)
Pete (20)
Ross (21)
Stacey (22)
Steve (23)
Terri (24)
Violet (25)
June 2
June 3
June 4 (am)
June 4 (pm)
June 5
June 6
June 9
June 10
June 11 (am)
June 11 (pm)
June 12
June 13
June 16
June 17
June 18 (am)
June 18 (pm)
June 20
June 19
June 23
June 25 (am)
June 24
June 25 (pm)
June 26
June 27
June 27

18. A Shift & 2 Tools to Engage Individuals
Individuals
The Shift:
AH RPA
Task People
IQ EQ
Hard Soft
PM RM

19. A Shift & 2 Tools to Engage Teams
Teams
The Shift:
From
Sickness to
Wellness

20. A Shift & 2 Tools to Engage Systems
Systems
The Shift:
Controlling
Space to
Creating
Space

21. Systems

22. Systems

23. A Shift & 2 Tools to Engage Systems
Systems
The Shift:
Controlling
Space to
Creating
Space

24. How
do we make
Learning
Organizations?

25. Communities of practice
are groups of people who
share a concern or a passion
for something they do and
learn how to do it better as
they interact regularly.
(Etienne Wenger)

26. Strategically create a LO through
encouraging & supporting CoPs
Coaching
Project
Management
Health &
Wellness
Workplace
Safety
Public
Speaking
First Aid
Technology
Continuous
Improvement
Citizen
Engagement
LEAN
Staff
Engagement
Performance
Management
The Learning
Organization
?
Social
Green
Team

27. Tactically
create a LO through Practice
JOB
PRACTICE
JOB PRACTICE
Hired Step-up
Paid +/- payment
Job
Description
None
Performance is
Measured
Informal
Compliance Voluntary
Bureaucratic Entrepreneurial
Professional Amateur
Logic Passion

28. Strategically create a LO through
encouraging & supporting CoPs
Coaching
Project
Management
Health &
Wellness
Workplace
Safety
Public
Speaking
First Aid
Technology
Continuous
Improvement
Citizen
Engagement
LEAN
Staff
Engagement
Performance
Management
The Learning
Organization
?
Social
Green
Team

29. The Toolbox Inventory
Individuals Teams Systems