Presentation given by Ana Martins, AMI, Portugal, at a FEANTSA Conference on "Quality in social services from the perspective of services working with homeless people", Luxembourg City, Luxembourg, 2011
This document discusses policy interventions to address poverty among the elderly in Portugal. It summarizes the aims, methodology, and key findings of an ongoing research project analyzing aging, poverty, and social exclusion. The summary outlines Portugal's increasing aging population and dependency ratio. It also notes policy efforts like the National Inclusion Plan and Integrated Support Services Plan, and some strategic programs developed. However, it finds current measures only address basic needs and underestimate involvement in decision-making. The conclusion calls for more needs-based, participatory, and integrated policies and services to better address aging poverty amid financial crises.
A AMI é uma organização humanitária portuguesa fundada em 1984 que fornece ajuda rápida em situações de crise e emergência em Portugal e no mundo, combatendo a pobreza, fome e exclusão social através do envio de voluntários, medicamentos, alimentos e equipamentos.
Capacity-Building of Local Services to Implement Housing FirstFEANTSA
Presentation given by Lars Benjaminsen during the "Embedding Housing First at service delivery level: key barriers and opportunities" seminar at the FEANTSA 2014 Policy Conference, "Confronting homelessness in the EU: Seeking out the next generation of best practices", 24-25 October 2014, Bergamo (Italy)
COVID-19 and the Impact on Services for People with DisabilitiesCitizen Network
Kirsi Konola of KVPS in Finland and EASPD explains the impact of COVID-19 on services for people with disabilities and the different strategies being adopted in Europe.
The Italian Inner Areas Pilot Action from 2014-2020 aimed to address rural-urban disparities in Italy. It identified remote and underserved inland areas cut off from essential services located in urban centers. Municipalities were classified based on travel time to centers offering services like healthcare, education, and transportation. 72 inter-municipal areas were then selected to develop local strategies to improve access to services, foster social inclusion, and boost economic growth through coordinated actions and funding from various public sources. Key actions proposed focused on enhancing healthcare infrastructure, increasing home care services, improving transport, and integrating social and health sectors. Monitoring of results centered on indicators like reduced emergency response times and increased outpatient services.
1) The document summarizes a workshop on aging at home held in Trieste, Italy on December 9, 2011 as part of the HELPS project.
2) The HELPS project involves 13 partners from 9 Central European countries and focuses on developing innovative housing and home care solutions for the elderly and vulnerable.
3) The Friuli Venezia Giulia region leads the partnership as they have an aging population of over 23% and limited nursing home availability.
As part of UNICEF Innocenti's workshop on social protection in humanitarian settings, Giuseppe Zampaglione of The World Bank presented his views on "Evidence of Social Protection in contexts of Fragility and Forced Displacement".
For more on this workshop and to access the seven papers released at the event, visit: https://www.unicef-irc.org/article/1829-evidence-on-social-protection-in-contexts-of-fragility-and-forced-displacement.html
Engaging With Social Care Slides For Eo E Leadership Programmestevenpruner01
This document provides an overview of social care in the UK, including:
- Social care is means-tested and provided based on needs assessments, while the NHS is free at the point of use.
- There is a history of overlap between health and social care services, with many social care needs originally provided by the NHS.
- Key drivers for social care include personalization, prevention, independence, and partnership between health, social care, and voluntary sectors.
- Assessment criteria (FACS) determine eligibility for social care support based on levels of risk to independence.
- Successful partnership with social care relies on collaboration, understanding roles and processes, and focusing on common goals for patients.
This document discusses policy interventions to address poverty among the elderly in Portugal. It summarizes the aims, methodology, and key findings of an ongoing research project analyzing aging, poverty, and social exclusion. The summary outlines Portugal's increasing aging population and dependency ratio. It also notes policy efforts like the National Inclusion Plan and Integrated Support Services Plan, and some strategic programs developed. However, it finds current measures only address basic needs and underestimate involvement in decision-making. The conclusion calls for more needs-based, participatory, and integrated policies and services to better address aging poverty amid financial crises.
A AMI é uma organização humanitária portuguesa fundada em 1984 que fornece ajuda rápida em situações de crise e emergência em Portugal e no mundo, combatendo a pobreza, fome e exclusão social através do envio de voluntários, medicamentos, alimentos e equipamentos.
Capacity-Building of Local Services to Implement Housing FirstFEANTSA
Presentation given by Lars Benjaminsen during the "Embedding Housing First at service delivery level: key barriers and opportunities" seminar at the FEANTSA 2014 Policy Conference, "Confronting homelessness in the EU: Seeking out the next generation of best practices", 24-25 October 2014, Bergamo (Italy)
COVID-19 and the Impact on Services for People with DisabilitiesCitizen Network
Kirsi Konola of KVPS in Finland and EASPD explains the impact of COVID-19 on services for people with disabilities and the different strategies being adopted in Europe.
The Italian Inner Areas Pilot Action from 2014-2020 aimed to address rural-urban disparities in Italy. It identified remote and underserved inland areas cut off from essential services located in urban centers. Municipalities were classified based on travel time to centers offering services like healthcare, education, and transportation. 72 inter-municipal areas were then selected to develop local strategies to improve access to services, foster social inclusion, and boost economic growth through coordinated actions and funding from various public sources. Key actions proposed focused on enhancing healthcare infrastructure, increasing home care services, improving transport, and integrating social and health sectors. Monitoring of results centered on indicators like reduced emergency response times and increased outpatient services.
1) The document summarizes a workshop on aging at home held in Trieste, Italy on December 9, 2011 as part of the HELPS project.
2) The HELPS project involves 13 partners from 9 Central European countries and focuses on developing innovative housing and home care solutions for the elderly and vulnerable.
3) The Friuli Venezia Giulia region leads the partnership as they have an aging population of over 23% and limited nursing home availability.
As part of UNICEF Innocenti's workshop on social protection in humanitarian settings, Giuseppe Zampaglione of The World Bank presented his views on "Evidence of Social Protection in contexts of Fragility and Forced Displacement".
For more on this workshop and to access the seven papers released at the event, visit: https://www.unicef-irc.org/article/1829-evidence-on-social-protection-in-contexts-of-fragility-and-forced-displacement.html
Engaging With Social Care Slides For Eo E Leadership Programmestevenpruner01
This document provides an overview of social care in the UK, including:
- Social care is means-tested and provided based on needs assessments, while the NHS is free at the point of use.
- There is a history of overlap between health and social care services, with many social care needs originally provided by the NHS.
- Key drivers for social care include personalization, prevention, independence, and partnership between health, social care, and voluntary sectors.
- Assessment criteria (FACS) determine eligibility for social care support based on levels of risk to independence.
- Successful partnership with social care relies on collaboration, understanding roles and processes, and focusing on common goals for patients.
Advances in therapeutic communities. Reflections on British and Italian exper...Raffaele Barone
Advances in therapeutic communities. Reflections on British and Italian experiences
9th May 2015, Anna Freud Centre, London
Abstract for morning session: Barone & Bruschetta
The therapeutic community in the local community: the limits, resources of partnership and democracy
The document describes three projects and initiatives related to migrant integration:
1) CITIES GROW is a city-to-city support project running from 2017-2019 that aims to improve migrant integration policies through concrete actions in 16 EU cities.
2) D4I is a data challenge using a unique EU dataset on migrant communities in cities to foster research on local integration aspects.
3) Munich's Masterplan for refugee integration focuses on questions around empowering refugees from day one through education, housing, and community participation.
This document summarizes emerging findings from a study on how cities in the EU respond to the needs of irregular migrants. The key points are:
1) City responses are constrained by national laws but may differ from national priorities by responding to local needs and problems.
2) Beyond legal requirements, cities provide services like healthcare, education, shelter, and food assistance. They do so for reasons of legal duty, humanitarian concerns, and practical goals like public health and crime prevention.
3) Factors influencing city approaches include evidence of needs, pressure from service providers, capacity to provide, and examples from other cities. Approaches differ even within countries based on these competency and capacity factors.
This document outlines two case studies from a project in Greece aimed at promoting mental health and human rights. The first case study created a network to facilitate access to community services through a single entry point. This reduced response times and unmet needs. The second case study established Greece's first advocacy office for mental health patients. It provides legal support and has helped over 110 people with issues like involuntary admission and discrimination. The advocacy office faces challenges from a fragmented mental health system and lack of cooperation. The case studies provide examples of interventions to address barriers to rights faced by those with mental illness.
Presentation from Richard Godwin, Joint Suicide Prevention Co-ordinator, Network Rail, at the Suicide Prevention Stakeholder Workshop on 14th May 2019.
This document provides an overview of the community services industry and discusses the diverse network of services that support different client groups. It describes the types of community organizations, including government departments/agencies, large non-profits, community-based non-profits, and private for-profit organizations. It also outlines six broad areas of community services: family/child support, social/home support, community action/development, housing/residential accommodation, health-related services, and labor market programs.
The joint commissioning strategy aims to promote the use of assistive technology to support personalised outcomes over 2012-2017. Based on consultation with practitioners, carers, and those receiving support, the strategy identified that while assistive technology can help independence and quality of life, understanding and access to assistive technology needs improving. The strategy prioritizes enhancing quality of life through greater awareness and choice of assistive technology options, and delaying the need for care through identifying and sharing information on new assistive technology developments. Progress will be monitored based on improved knowledge of assistive technology and trends in referrals, surveys, and practitioners being informed of new developments.
Presentation by Peter Lambreghts, EDF Board member & European Network of Independent Living,on the occasion of the EESC SOC section conference on Civil society perspectives on the implementation of the UN Convention on the Rights of Persons with Disabilities (UNCRPD) in Brussels on 2 October 2014.
This document summarizes the key points from a presentation by Luk Zelderloo of EASPD on disability inclusive disaster risk reduction. EASPD represents over 10,000 social service organizations for persons with disabilities across Europe. A survey conducted by EASPD found that disaster preparedness and response programs do not adequately address the needs of persons with disabilities and do not involve specialized disability service providers. The survey also found a lack of training for service providers on how to support persons with disabilities during disasters. There is a demonstrated willingness by specialized service providers to work with stakeholders to strengthen disaster response and ensure the safety of persons with disabilities.
2014_Making Room_Living with a hoarding condition in Hackney - who am I and h...Breda Spillane
This document summarizes research on hoarding disorder and the population of residents in Hackney, London who exhibit hoarding behaviors. Key findings include:
1) There is a population of Hackney residents who hoard but no clear support pathways.
2) Hoarding is recognized as a distinct disorder but not yet in the UK.
3) Recommendations are made to establish support services and raise awareness for those with hoarding disorder in Hackney.
This document discusses opportunities and barriers to eInclusion through information and communication technologies (ICT). It defines eInclusion as efforts to address societal exclusion and create new opportunities for empowerment through ICT. Key groups discussed are older adults and people with disabilities. Statistics show these populations are growing in Europe. ICT can benefit them by supporting independent living, work, learning, and social participation. However, barriers include a lack of understanding by markets and fragmented systems across countries. Standards are needed to grow assistive technology industries and better serve users.
Q&A With Martin Farran - DASS for Liverpool CouncilScott Walker
Another great, and insightful Q&A session with Mr Martin Farran of Liverpool City Council.
Thanks again Martin for providing such detailed responses to my questions. I hope everyone enjoys reading it as much as I enjoyed asking the questions!
Indicators of participatory evaluation in community development plans in Cata...evaluacionparticipativa
This document discusses a research project on participatory evaluation indicators for Community Development Plans (CDPs) in Catalonia, Spain. The research project aims to apply a participatory evaluation approach to assess three CDPs using case studies. The researchers worked with CDP practitioners to develop four dimensions of analysis and their associated indicators: 1) CDP context, 2) historical development, 3) management, and 4) outputs. The indicators examine characteristics of the communities and CDPs, as well as outputs like social capital, networks, empowerment and participation. The goal is for these indicators to help monitor and evaluate the participatory approach of the CDPs.
The Community Health Partnership of north-west Florence is a public consortium between 8 municipalities and the local health unit that was created in 2004 to better integrate social and health services. It aims to improve access to services for disadvantaged groups like immigrants. By joining resources, it reduces costs while increasing opportunities. Examples of joint projects address issues like social exclusion, disability, and services for minors. The partnership allows for more complex projects involving private entities to meet area needs. However, volunteering and the third sector also play an important role in meeting demand due to insufficient public services alone.
This document discusses community mental health promotion through outreach units and sensitization. It describes a model using mobile psychiatric units to conduct community psychoeducation activities aimed at combating stigma, promoting mental health, and facilitating deinstitutionalization. The goals are to change attitudes towards mental illness, promote early intervention and prevention, and support continued care during life transitions. Activities include public talks, networking, and participation of those with mental health problems to promote inclusion and understanding. Evaluation found this approach helps integration, avoids crises, and supports education continuity for youth with special needs.
The document discusses the Johannesburg Community Development Department's Displaced Persons Unit (DPU) and its efforts to assist people living and working on the streets of Johannesburg. The DPU aims to remove 90% of children and people from the streets, place them in shelters or reunite them with families, and provide support programs. It outlines a five-pronged approach including identifying hotspots, providing daily services, reunifying families, operating shelters, and developmental programs. The DPU partners with NGOs and businesses and faces challenges of overcrowded shelters and limited resources to help the large number of displaced people, many with substance abuse issues.
This document summarizes a presentation on social protection policy given by Ilcheong Yi from UNRISD. It discusses the sequencing of social protection measures in Nordic countries, highlighting universal coverage and generosity over time. It also addresses debates around targeting versus universalism, arguing universal social protection is more efficient, effective and sustainable. The document outlines the concept of a social protection floor promoted by the UN to guarantee minimum social security and services. However, it raises several questions about how the social protection floor framework can ensure adequate income security, health access, and be financed sustainably within a broad social policy approach.
Role of non government organizations in disaster managementPramoda Raj
NGOs play an important role in all phases of disaster management from pre-disaster awareness raising and preparedness to post-disaster relief, rehabilitation, and reconstruction. They provide emergency aid like food, shelter, and medical care. NGOs also assist with non-emergency activities such as education, livelihood restoration, and infrastructure development. Key activities of NGOs include raising awareness, training local communities, promoting disaster-resilient construction, providing emergency and long-term assistance, and collaborating with the government and other organizations. However, NGO response can be challenged by lack of coordination, inadequate adherence to standards, and neglect of remote areas.
A Way Home: An Innovative and Effective Model for Prevention and Collaboratio...FEANTSA
Melanie Redman and Stephen Gaetz's presentation in the "How Can we Effectively Work Together to Prevent and End Youth Homelessness?" workshop at the FEANTSA Annual European Policy Conference on the 10th of June 2016.
Policy Recommendations on Ways to Address the Effects of Homelessness on Chil...FEANTSA
Bruno Vanobbergen and Leen Ackaert's presentation in the "How Can we Effectively Work Together to Prevent and End Youth Homelessness?" workshop at the FEANTSA Annual European Policy Conference on the 10th of June 2016.
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The Role of Quality in Finding Solutions to Homelessness in Emergency and Transitional Contexts - Portugal
1. For an Humanitarian Global Action
Workshop Session 2
The role of quality in finding solutions to homelessness in emergency
and transitional contexts
National Social Services
2. Speak about:
Quality requirements/standards defined for emergency services
Differences for non- emergency services
Should the quality requirements/standards of services be different for
interventions of emergency character than the ones working on longer-term
bases?
AMI Emergency Services
Challenges to ensuring that emergency services meet their aims to respond
to users
2
National Social Services
3. Quality requirements/standards defined for emergency services
Differences for non-emergency services
In Portugal there are about 4000 social institutions and around 13.000 social responses
Guidelines issued by the Ministry of Social Security that aims the social responses evaluation,
according to 2 main areas:
Security and Building Quality (accessibility, hygiene, signage, etc.)
Quality Management of the Social Responses (assistance, communication, trust, etc.)
• Quality Management System of the provided services
• Qualification System of the Social Responses (SQRS) – certification of the social
responses in order to grant citizens the access to quality services and equipments.
There are specific social guideline-manuals for a few responses: Childhood and elderly
people (nursery/day-care center, temporary accommodation center, residential nursing home,
home support service, among others)
3
National Social Services
4. Quality requirements/standards defined for emergency services.
Differences for non-emergency services
On 2009 was presented by the minister of social security the “National Strategy for the
integration of homeless people” with a national homeless concept. (Roofless and Houseless).
Since 2008, at AMI structures, there has been technical monitoring visits from the Ministry of
Social Security – the technical guidelines already refers to issues on quality of services.
There are typologies for specific homeless services: Street Teams, Occupational Workshop.
Besides these specific social responses, there are other social general typologies that support
homeless people like: community centers; refectory; insertion community; temporary
lodgment shelters.
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5. Should the quality requirements/standards of services be different for interventions of na
emergency character than the ones working on longer-term bases
The principles contained in EQUASS – European Quality Assurance for Social Services – are
common to all areas of intervention and as such should not be changed
(Leadership, Rights, Ethics, Partnership, Participation, Person
Centred, Comprehensivness, Continuos Improvement, Result Orientation)
However, the indicators and evaluation criteria should be appropriate to the specific type of
response and the target population, especially when it comes to emergency services
Examples:
Participation of Users
More flexibility in particular in reference to emergency services to ensure that participation doesn t
become only a technical paper exercise
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6. Should the quality requirements/standards of services be different for interventions of an
emergency character than the ones working on longer-term bases
Partnership
Very important to precise in order to ensure the applicability of the common European quality
standards. (The role of the Institutions at the local social networks must be clarified (ex: City Halls
and Social Security Centers and particularly Lisbon/Homelessness Strategy);
Training
Most of the street teams, those who are supervised/financed by the Social Security, have
special training, and usually are inter-disciplinary teams: social workers, psychologists; nurses or
doctors. (ex. Inter and intra training, share information between university studies related with
homelessness).
This practice should be done also to informal helping attitudes (Ex: give soup or bread in the
street, give the rest of the meals from restaurants or others goods on the street).
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7. Should the quality requirements/standards of services be different for interventions of an
emergency character than the ones working on longer-term bases
Person Centered
According to the National Strategy signaling situations of homelessness can be made by
different types of services. This should be done to NPISA (local group of institutions working with
the homeless) that will decide who will follow up on the person. This is already happening in some
districts of Portugal but not in all.
We think it`s a good way of working, because sometimes street teams who works in the field
(emergence) don`t have the means to resolve the situations.
It’s very important to ensure the quality of services at the emergency level because this is the
most complicated and crucial stage of the process.
In our opinion, all emergency institutions adequately financed (amount and on time) by the state
must predict costs related to human resources inherent to the adoption of this criteria and be
subjected to EQUASS. Those institutions with relevant and justified social work, even if they don’t
accomplished the quality criteria, should continue to develop their emergence actions to homeless.
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8. AMI Emergency Services
Since the beginning of our social intervention, 17 years ago, AMI follow the FEANTSA European
definition and now ETHOS concept and its monitoring indicators.
We have a data base at national level which allows us to monitor and analyze the phenomenon.
This data base is shared by all our equipments and social projects.
At AMI we have two specific responses for homeless: Street teams (2) and Temporary Night
Shelters (2). Those are funded and supervised by the State.
Partnership work with other institutions and public or private social responses, is privileged (ex:
street teams from Lisbon and Oporto meet monthly in order to share and discuss cases).
The technicians who work directly with this population have continuum specific and proper
training, at internal and external level.
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9. Diagrame 1: Intervention
Social
Outreach Emergency Police Health
Other
Street Teams National Line (PSP+GNR) Services
(LNES)
1st Line
EMERGENCY
Signaling
Specialized Emergency
Street Team Centre
Identification
and
Multidisciplinary
Diagnosis
Follow-up
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10. AMI Emergency Services
AMI Street Teams
Multidisciplinary teams with specific training who meet the homeless population that stays on
the street. Their intervention aims to respond homeless needs and prevent future means of
exclusion;
AMI has two Street Teams composed by technicians who intervenes at Lisbon and Oporto;
These Street Teams are attached to AMI’s Social Centers (Centros Porta Amiga) which
complement their intervention through periodical meetings, cases follow up and routing and
made available other services.
On 2010 supported 262 (39% more than in 2009) homeless people (181 were supported for the
1st time, plus 24% than in 2009)
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11. AMI Emergency Services
Temporary Night Shelters
Main Goal
To provide temporary accommodation to working aged homeless men who have favorable
conditions for their socio-professional integration
Provide a space for promotion, it is intended that the individual perceives the situation as being
of change and not something with a tendency to conformity and accommodation
There are 2 night shelters:
Lisbon (since 1997) – 27 beds
Oporto (since 2006)– 28 beds
- On 2010 were supported 131 homeless men.
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12. AMI Emergency Services
Temporary Night Shelters
Dominat Profile
Men;
Portuguese;
Between 30 and 49 years old;
Are Alone (Single, Divorced/Separated, Widow);
Low qualifications;
Unemployed;
Physical health problems or mental;
Precarious economic problems;
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13. Challenges to ensuring that emergency services meet their aims to respond to users
Difficulty in finding answers after the emergency services;
Lack of adequate answers:
Housing, (social houses, house first,led)
Health care, (Hospitals, alcohol, drug reabilitation)
House First
Psychological support
House lad
Link difficulties between formal and informal answers (ex: volunteers and private street teams)
Urgent need to create housing led solutions.
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14. Planification Case Manager
and Intervention atribution
Core
2nd Line
Case
FOLLOW-UP
Other
Accommodation responses
Manager
(health; follow-up
employment;
SS)
Individual
Temporary Housing Insertion
Specific/non- Permanent Plan
specific accommodation
accommodation
3rd Line Social Action
Local Service
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