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5 Facts about
Customer Satisfaction
A good customer       A bad customer
experience is told    experience is told
to 8 other people 
   to 22 other people
For every customer who bothers to
complain, there are 26 others who remain
silent.


    ¥√µç*!
It takes 10 good experiences to make up
for one bad one
Around 90% of unhappy customers will not
buy again from a company that
disappointed them
                                  EXIT
But there is hope!

70% of complaining customers will do
business with you again if you resolve the
complaint in their favour.
                     EXIT
www.konzeptwerkstatt.ch


           be nice to your customers




Statistics from:
The White House Office of Consumer Affairs
Eastbridge Consulting Group

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5 Facts about Customer Satisfaction

  • 1. 5 Facts about Customer Satisfaction
  • 2. A good customer A bad customer experience is told experience is told to 8 other people to 22 other people
  • 3. For every customer who bothers to complain, there are 26 others who remain silent. ¥√µç*!
  • 4. It takes 10 good experiences to make up for one bad one
  • 5. Around 90% of unhappy customers will not buy again from a company that disappointed them EXIT
  • 6. But there is hope! 70% of complaining customers will do business with you again if you resolve the complaint in their favour. EXIT
  • 7. www.konzeptwerkstatt.ch be nice to your customers Statistics from: The White House Office of Consumer Affairs Eastbridge Consulting Group