3CX integrates with popular property management systems like Protel, roomMaster, Brilliant Hotel Software and Micros-Fidelio. This allows hotel staff to access communication features from within their PMS. Information like guest check-outs or names can also be automatically shared. 3CX integrates via its own protocol resembling Mitel SX 2000, the Fidelio protocol, or custom integrations using provided documentation. Supported PMS systems include InnQuest roomMaster 2000, Fidelio-Opera, MICROS-Fidelio, Fidelio, and Protel. Additional charges may apply for non-supported systems.

1. 3CX Interface
3CX Integrates with Popular PMS
3CX integrates with some of the most popular PMS systems in the market such
as: Protel, roomMaster, Brilliant Hotel Software and Micros-Fidelio. This means that staff can take
advantage of all communications features from within the Hotel Management Software. It’s also
possible to automate sharing important guest information, for example, to let cleaning staff know if a
guest checks out, or to have the name of a guest sent to staff along with a room number.
Integration Options
The 3CX Hotel PMS Integration can integrate with PMS systems in the
following ways:
1. Via the 3CX Protocol, which resembles the Mitel SX 2000
hotel API, such that you can select the Mitel SX 2000 PBX in
your hotel software.
2. Via the Fidelio protocol
3. Exchange of data can also be done on a custom basis. In this
scenario, documentation must be provided by the reseller.
Please note that 3CX will require full documentation on the PMS system
interface and full cooperation from the PMS vendor. Additional charges may
apply if the PMS system is not fully supported by the above interfaces.
Supported Property / Hotel Management Systems
Below are the hotel systems that can be supported via the above interfaces:
 InnQuest roomMaster 2000
 Fidelio-Opera
 MICROS-Fidelio
 Fidelio
 Protel
 Brilliant Hotelsoftware
Other hotel software systems are available on request and an additional development or support
charge may be requested.