SlideShare a Scribd company logo
5steps to
                      3
                      make YOUR
                   THINGS

                       lifecycle
                  YOU DIDN’T
                    KNOW

                      emails SOAR
                  YOU DIDN’T
                    KNOW
                 ABOUT EMAIL
                  MARKETING
Tuesday, 2 April 13
WHat is
                      lifecycle
                        email?

Tuesday, 2 April 13
lifecycle emails =
                         THE SWEET SPOT



                      NEWSLETTERS                    TRANSACTIONAL
                      E.g. “Father’s day specials”   E.g. “I forgot my password”




                      send targeted ‘marketing’ messages
                            based on what users do
Tuesday, 2 April 13
NEWSLETTERS      VS   TRANSACTIONAL


                      TWICE
                      as effective



                                      52%
                       20%
                      AVG. OPEN RATES
Tuesday, 2 April 13
PLUS, THEY’RE AUTOMATED

 THEY WORK...




                            ...EVEN WHILE

                      YOU’RE HERE
Tuesday, 2 April 13
3
                       TIPS TO get
                      YOU STARTED
Tuesday, 2 April 13
1


    UNDERSTAND
    YOUR FUNNEL
Tuesday, 2 April 13
Q: where is the

 BIGGEST
 DROP OFF?
Tuesday, 2 April 13
FACT:


                      90%       of people abandon
                      somewhere before purchasing

Tuesday, 2 April 13
CASE
                      STUDY

Tuesday, 2 April 13
funnel
                                         step 1




                           TRACK AND ASK
                           so you can
                           UNDERSTAND
                           YOUR CUSTOMERS



                      GET THEIR EMAIL

Tuesday, 2 April 13
funnel
                                            step 2




                      most OF THEM WILL
                      ABANDON
                      later in the funnel
Tuesday, 2 April 13
...so SEND THEM AN EMAIL

               STRIKE WHILE
              THE IRON IS HOT

Tuesday, 2 April 13
think HOURS / DAYS


                        not
                       weeks / months

Tuesday, 2 April 13
2               BUT WHAT DO YOU SEND?




                           KEEP
Tuesday, 2 April 13
                      IT SIMPLE
000,000,000,000,000,000,000
000,000,000,000,000,000,000
000,000,000,000,000,000,000
  294,000,000,000
000,000,000,000,000,000,000
000,000,000,000,000,000,000
  EMAILS ARE SENT EVERY DAY
000,000,000,000,000,000,000
000,000,000,000,000,000,000
000,000,000,000,000,000,000
000,000,000,000,000,000,000
Tuesday, 2 April 13
so you better email your customers...




                      SOMETHING
                       THEY WANT



Tuesday, 2 April 13
Average
                       person


                      72
                      EMAILS PER DAY




Tuesday, 2 April 13
write a great email by
  ANSWERing
  QUESTIONS


            CASE
            STUDY

Tuesday, 2 April 13
DON’T MAKE
                      THEM THINK!

Tuesday, 2 April 13
HAVE A
    SINGLE
    cALL TO ACTION




Tuesday, 2 April 13
3            BUT IS IT WORKING?




          TRACK
    CONVERSIONS
Tuesday, 2 April 13
opens & clicks
    are cool

                        but not tracking
                      conversions
                        is like jumping...
Tuesday, 2 April 13
...WITHOUT A
                       PARACHUTE!
Tuesday, 2 April 13
CASE
                      STUDY


        TEST YOUR CTA against conversions
Tuesday, 2 April 13
TESTING ISN’T JUST FOR LANDING PAGES




       100%+                FLIGHTFOX increased their
                                  funnel conversions




Tuesday, 2 April 13
So remember
          1. understand your funnel
          (find the biggest drop-off and
          send a follow-up email)

          2. keep it simple
          (Have a single cta)

          3. track conversions
          (not just clicks)

Tuesday, 2 April 13
JUST
            START
Tuesday, 2 April 13
WANT MORE?
       READ THE full flightfox CASE STUDY
                                  AND
                      SUBSCRIBE
                       one blog post per week, no spam!




Tuesday, 2 April 13
I’m CHRIS
                  HEXTON
                  Co-Founder / CEO VERO
                  @chexton
                  chris@getvero.com




Tuesday, 2 April 13

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3 Steps To Make Your Lifecycle Emails Soar

  • 1. 5steps to 3 make YOUR THINGS lifecycle YOU DIDN’T KNOW emails SOAR YOU DIDN’T KNOW ABOUT EMAIL MARKETING Tuesday, 2 April 13
  • 2. WHat is lifecycle email? Tuesday, 2 April 13
  • 3. lifecycle emails = THE SWEET SPOT NEWSLETTERS TRANSACTIONAL E.g. “Father’s day specials” E.g. “I forgot my password” send targeted ‘marketing’ messages based on what users do Tuesday, 2 April 13
  • 4. NEWSLETTERS VS TRANSACTIONAL TWICE as effective 52% 20% AVG. OPEN RATES Tuesday, 2 April 13
  • 5. PLUS, THEY’RE AUTOMATED THEY WORK... ...EVEN WHILE YOU’RE HERE Tuesday, 2 April 13
  • 6. 3 TIPS TO get YOU STARTED Tuesday, 2 April 13
  • 7. 1 UNDERSTAND YOUR FUNNEL Tuesday, 2 April 13
  • 8. Q: where is the BIGGEST DROP OFF? Tuesday, 2 April 13
  • 9. FACT: 90% of people abandon somewhere before purchasing Tuesday, 2 April 13
  • 10. CASE STUDY Tuesday, 2 April 13
  • 11. funnel step 1 TRACK AND ASK so you can UNDERSTAND YOUR CUSTOMERS GET THEIR EMAIL Tuesday, 2 April 13
  • 12. funnel step 2 most OF THEM WILL ABANDON later in the funnel Tuesday, 2 April 13
  • 13. ...so SEND THEM AN EMAIL STRIKE WHILE THE IRON IS HOT Tuesday, 2 April 13
  • 14. think HOURS / DAYS not weeks / months Tuesday, 2 April 13
  • 15. 2 BUT WHAT DO YOU SEND? KEEP Tuesday, 2 April 13 IT SIMPLE
  • 16. 000,000,000,000,000,000,000 000,000,000,000,000,000,000 000,000,000,000,000,000,000 294,000,000,000 000,000,000,000,000,000,000 000,000,000,000,000,000,000 EMAILS ARE SENT EVERY DAY 000,000,000,000,000,000,000 000,000,000,000,000,000,000 000,000,000,000,000,000,000 000,000,000,000,000,000,000 Tuesday, 2 April 13
  • 17. so you better email your customers... SOMETHING THEY WANT Tuesday, 2 April 13
  • 18. Average person 72 EMAILS PER DAY Tuesday, 2 April 13
  • 19. write a great email by ANSWERing QUESTIONS CASE STUDY Tuesday, 2 April 13
  • 20. DON’T MAKE THEM THINK! Tuesday, 2 April 13
  • 21. HAVE A SINGLE cALL TO ACTION Tuesday, 2 April 13
  • 22. 3 BUT IS IT WORKING? TRACK CONVERSIONS Tuesday, 2 April 13
  • 23. opens & clicks are cool but not tracking conversions is like jumping... Tuesday, 2 April 13
  • 24. ...WITHOUT A PARACHUTE! Tuesday, 2 April 13
  • 25. CASE STUDY TEST YOUR CTA against conversions Tuesday, 2 April 13
  • 26. TESTING ISN’T JUST FOR LANDING PAGES 100%+ FLIGHTFOX increased their funnel conversions Tuesday, 2 April 13
  • 27. So remember 1. understand your funnel (find the biggest drop-off and send a follow-up email) 2. keep it simple (Have a single cta) 3. track conversions (not just clicks) Tuesday, 2 April 13
  • 28. JUST START Tuesday, 2 April 13
  • 29. WANT MORE? READ THE full flightfox CASE STUDY AND SUBSCRIBE one blog post per week, no spam! Tuesday, 2 April 13
  • 30. I’m CHRIS HEXTON Co-Founder / CEO VERO @chexton chris@getvero.com Tuesday, 2 April 13