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マニュアルを考える
第3回
マニュアルの構造
2015/1/31
マニュアルを考察する要素
構成 主に章立て。マニュアル全体はどんな内容、順番で構成されて
いるか。
構造 完結する1つのパート(節、項、ページなど)が、どんなパーツ、
順番で構成されているか。見出し、リード、説明、参考、注意、
補足情報など。
ページレイアウト デザイン、フォーマットはマニュアルの目的、ターゲットユー
ザーなどに合っているか。
ビジュアル イラスト、図、ピクトなどのビジュアル素材は見やすく、わかりや
すいか。
文章 文章のレベル、表現、用字用語、表記などはマニュアルの目的、
ターゲットユーザーに合っているか。
検索性 ユーザーは必要な情報、ページ、箇所を探しやすいか。
メディア 冊子、PDF、ヘルプ、HTMLなど提供するメディアはユーザーに
適して目的に合っているか。
マニュアル構造の考え方
 主に説明パートでのパターンを構造化する
 構造化することで統一とわかりやすさを実現する
 節レベルの構造
 項、それ以下の見出しレベルの構造
 見出しに含まれない構造要素はあるか
 項レベルの構造
 それ以下の見出しレベルの構造
 見出しに含まれない構造要素はあるか
 説明単位での構造
 見出し/リード/本文(説明・手順等)/注意・参考など/その他
 構造のバリエーション
 これらの構造はマニュアルの目的に合致しているか、適切か
マニュアル構造を決める
【サンプルマニュアルを元に実習】
① マニュアルの構造要素を書き出してみる
② 組み合わせのパターンを調べる
③ ユーザー行動を想定してパターンのつかいやすさを検証する
④ 新しい構造案を作る

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マニュアルを考える第3回