East Leicestershire and Rutland Clinical Commissioning Group (ELR CCG) is an NHS organization that plans and pays for local healthcare services. In 2014-2015, ELR CCG served over 321,000 patients through 32 GP practices. ELR CCG commissions a variety of healthcare services including primary care, hospital care, urgent care, rehabilitation care, and community services totaling £328 million. ELR CCG operates based on a vision of improving healthcare quality and access led by clinicians. ELR CCG works in partnership with various organizations and engages in listening to patients, the public, and clinicians to help shape healthcare services.
The document outlines an action plan created by the West Midlands Combined Authority Mental Health Commission to improve mental health and wellbeing in the West Midlands region. Key organizations across the region have signed a concordat agreeing to work together to implement the actions in the plan, which were informed by research, evidence, and input from professionals, service users, and the public. The plan contains five themes of actions to address major issues like employment for those with mental health problems, housing, the criminal justice system, health services, and community involvement. The goal is for this plan to drive long-term, meaningful change in reducing the impact of mental illness in the region.
The document discusses recent initiatives by the Regional Geriatric Program of Eastern Ontario to improve seniors' health and independence in the face of policy changes that have increased dependencies. It outlines three key areas of focus: maximizing seniors' health potential through community support programs; increasing system capacity and responsiveness through education and models of care; and coordinating access and service delivery to reduce pressures on hospitals. Recent accomplishments are highlighted, including developing frameworks for supportive housing and appropriate levels of care to guide regional planning and investments. The goal is to empower seniors and caregivers through a balanced continuum of promotion, prevention, and facility-based services tailored to individual needs.
A slide show for Candidates interested in applying for the role of our New CEO. This slide show includes and over sight of the Norfolk and Suffolk NHS Foundation Trust including information such as; Services, Values and Strategy and vision. this pack also includes a details job Description along with the Role specification.
NHS Westminster achieved strong performance results in 2008-09. It was rated "Good" by the Care Quality Commission, placing it in the top 20% of trusts in London based on quality of services. NHS Westminster also efficiently spent funds, rated "Good" for use of resources for the second straight year. Several services excelled, including being rated top 5 in London for urgent and emergency care and the substance misuse service receiving an "excellent" rating. NHS Westminster exceeded the national 18-week target for treatment, with 98% of non-admitted patients and 94% of admitted patients seen within 18 weeks. Overall, NHS Westminster met 13 of 17 existing national targets, underachieved one target, and failed to
This document provides information about Sutter Health Sacramento Sierra Region's (SHSSR) sponsorship program. It introduces the SHSSR government and community relations team. It then discusses the region served, priority areas of focus for funding (including access to care, chronic diseases, and early childhood health), and requirements for sponsorship proposals. The document outlines the sponsorship application and reporting process and timelines for events in 2015. It provides guidelines on sponsorship awards and answers frequently asked questions.
This document provides information about Sutter Health Sacramento Sierra Region's (SHSSR) sponsorship program. It introduces the SHSSR government and community relations team. It then provides overviews of SHSSR's region and various hospital sites. The document outlines SHSSR's priority areas of focus for sponsorship, including access to care, programs for seniors/chronic diseases, and prenatal/early childhood services. It details the sponsorship proposal and award process, including timelines and reporting requirements. Finally, it answers frequently asked questions about the sponsorship program.
The document summarizes Sutter Health's sponsorship program and community investments across several of its hospitals and regions. It discusses how Sutter Health expands healthcare access through programs that provide transportation, housing, dental care and other services to vulnerable populations. It also discusses investments in new medical technologies to advance care quality and convenience. Finally, it outlines Sutter Health's economic contributions as a major employer that invests millions in salaries and construction projects in local communities.
This document provides information on the benefits and rewards provided to employees at Bristol Community Health. It outlines physical and financial wellbeing benefits including fitness classes, healthcare support, salary sacrifice schemes and discounts. It also describes reward and recognition programs, learning and development opportunities, and details of the pension scheme, annual leave and pay scales. The organization aims to support staff wellbeing, development and a good work-life balance through these various benefits and rewards.
The document outlines an action plan created by the West Midlands Combined Authority Mental Health Commission to improve mental health and wellbeing in the West Midlands region. Key organizations across the region have signed a concordat agreeing to work together to implement the actions in the plan, which were informed by research, evidence, and input from professionals, service users, and the public. The plan contains five themes of actions to address major issues like employment for those with mental health problems, housing, the criminal justice system, health services, and community involvement. The goal is for this plan to drive long-term, meaningful change in reducing the impact of mental illness in the region.
The document discusses recent initiatives by the Regional Geriatric Program of Eastern Ontario to improve seniors' health and independence in the face of policy changes that have increased dependencies. It outlines three key areas of focus: maximizing seniors' health potential through community support programs; increasing system capacity and responsiveness through education and models of care; and coordinating access and service delivery to reduce pressures on hospitals. Recent accomplishments are highlighted, including developing frameworks for supportive housing and appropriate levels of care to guide regional planning and investments. The goal is to empower seniors and caregivers through a balanced continuum of promotion, prevention, and facility-based services tailored to individual needs.
A slide show for Candidates interested in applying for the role of our New CEO. This slide show includes and over sight of the Norfolk and Suffolk NHS Foundation Trust including information such as; Services, Values and Strategy and vision. this pack also includes a details job Description along with the Role specification.
NHS Westminster achieved strong performance results in 2008-09. It was rated "Good" by the Care Quality Commission, placing it in the top 20% of trusts in London based on quality of services. NHS Westminster also efficiently spent funds, rated "Good" for use of resources for the second straight year. Several services excelled, including being rated top 5 in London for urgent and emergency care and the substance misuse service receiving an "excellent" rating. NHS Westminster exceeded the national 18-week target for treatment, with 98% of non-admitted patients and 94% of admitted patients seen within 18 weeks. Overall, NHS Westminster met 13 of 17 existing national targets, underachieved one target, and failed to
This document provides information about Sutter Health Sacramento Sierra Region's (SHSSR) sponsorship program. It introduces the SHSSR government and community relations team. It then discusses the region served, priority areas of focus for funding (including access to care, chronic diseases, and early childhood health), and requirements for sponsorship proposals. The document outlines the sponsorship application and reporting process and timelines for events in 2015. It provides guidelines on sponsorship awards and answers frequently asked questions.
This document provides information about Sutter Health Sacramento Sierra Region's (SHSSR) sponsorship program. It introduces the SHSSR government and community relations team. It then provides overviews of SHSSR's region and various hospital sites. The document outlines SHSSR's priority areas of focus for sponsorship, including access to care, programs for seniors/chronic diseases, and prenatal/early childhood services. It details the sponsorship proposal and award process, including timelines and reporting requirements. Finally, it answers frequently asked questions about the sponsorship program.
The document summarizes Sutter Health's sponsorship program and community investments across several of its hospitals and regions. It discusses how Sutter Health expands healthcare access through programs that provide transportation, housing, dental care and other services to vulnerable populations. It also discusses investments in new medical technologies to advance care quality and convenience. Finally, it outlines Sutter Health's economic contributions as a major employer that invests millions in salaries and construction projects in local communities.
This document provides information on the benefits and rewards provided to employees at Bristol Community Health. It outlines physical and financial wellbeing benefits including fitness classes, healthcare support, salary sacrifice schemes and discounts. It also describes reward and recognition programs, learning and development opportunities, and details of the pension scheme, annual leave and pay scales. The organization aims to support staff wellbeing, development and a good work-life balance through these various benefits and rewards.
The document discusses the transition from Local Involvement Networks (LINks) to HealthWatch and the establishment of the Leicester City Health and Wellbeing Board. Key points include:
- Health and Wellbeing Boards will facilitate joined-up commissioning across health, social care, public health and other local partners. They will involve the public via strengthened Healthwatch organizations.
- The boards will review clinical commissioning group plans and have a role in authorizing CCGs.
- Leicester's shadow Health and Wellbeing Board will be formally established in 2013 and report to the city council and NHS Leicester City in the interim. It will have 12 members representing the local authority, NHS, and
The document provides an overview of news from Sherwood Forest Hospitals NHS Foundation Trust. Key points include:
- The Trust unveiled its new £750,000 MRI scanner following a joint fundraising campaign.
- The Trust is working to raise awareness of sepsis.
- The Trust has a new Chairman and Chief Executive who are committed to providing stability and leadership.
- The Keogh review found no evidence of patient harm but identified some areas for improvement that the Trust is addressing.
- The Trust is now holding all Board meetings in public.
- Patient satisfaction scores are high according to the Friends and Family Test.
- The Trust is developing a strategy for Newark Hospital.
Read the HSCIC Annual Report and Accounts 2013/14 which was presented to Parliament pursuant to Paragraphs 12 (2) (a) of the Health and Social Care Act 2012.
Ordered by the House of Commons to be printed on 16 July 2014.
2100 staff
19 locations
Annual budget £210m
Oversee £1bn spend
"Secure, safe and accurate data is fundamental to the delivery and development of modern care services and the continued willingness of citizens to share their data with us"
The document summarizes health service reforms and their local implementation in NHS West Midlands and the Black Country Cluster. It discusses the establishment of Clinical Commissioning Groups to manage local budgets and buy health services. Within the Black Country Cluster, several CCGs have been declared for areas including Dudley, Sandwell, Walsall and Wolverhampton. It also describes the newly formed Dudley Health and Wellbeing Board and its roles in developing a joint health strategy through collaboration between the local authority and CCGs.
A presentation for the national elected member seminar on mental health (The Local Government Mental Health Challenge), 11th October 2016, outlining the work being done in Hertfordshire
Compassionate and positive cultures in the NHS: Support for NHS Staff to Spea...NHS Horizons
The session provided information on roles that support staff wellbeing in the NHS, including:
1) Freedom to Speak Up Guardians who help staff raise concerns confidentially and link them to resolution processes.
2) Wellbeing Guardians who work to promote staff wellbeing at a senior level and ensure it is a priority.
3) Health and Wellbeing Champions who raise awareness of wellbeing resources and activities at a local team level.
The presenters discussed the responsibilities and benefits of these roles in empowering staff and creating positive workplace cultures. The next session was introduced which will continue exploring support for NHS staff.
This document provides an overview of St. Joseph Health and its approach to innovation. Some key points:
- St. Joseph Health is a large health system with $5.3 billion in net revenue, 25,000 employees, and 14 acute hospitals.
- It has established the Innovation Institute to pursue new revenue streams and transform healthcare delivery through partnerships and innovation.
- The Innovation Institute operates an Innovation Lab to collect ideas, accelerate technologies, and showcase innovations. It aims to advance design and transform traditional models.
- The Institute also has an Enterprise Development Group to convert costs centers to revenue centers through partnerships and a for-profit structure. It established an Innovation Fund to invest across different stages of startup companies.
-
Bristol - building a truly healthy city, pop up uni, 12.00, 3 september 2015NHS England
Expo is the most significant annual health and social care event in the calendar, uniting more NHS and care leaders, commissioners, clinicians, voluntary sector partners, innovators and media than any other health and care event.
Expo 15 returned to Manchester and was hosted once again by NHS England. Around 5000 people a day from health and care, the voluntary sector, local government, and industry joined together at Manchester Central Convention Centre for two packed days of speakers, workshops, exhibitions and professional development.
This year, Expo was more relevant and engaging than ever before, happening within the first 100 days of the new Government, and almost 12 months after the publication of the NHS Five Year Forward View. It was also a great opportunity to check on and learn from the progress of Greater Manchester as the area prepares to take over a £6 billion devolved health and social care budget, pledging to integrate hospital, community, primary and social care and vastly improve health and well-being.
More information is available online: www.expo.nhs.uk
The document provides an overview of Princess Alice Hospice's activities for the year ended 31 March 2013. It discusses the hospice's medical care, community care, in-patient care, day-patient care, therapeutic care, social work, chaplaincy, bereavement care, education programs, fundraising efforts, retail operations, and vision/mission. The hospice aims to provide holistic palliative care for patients with advanced illness and enable patients to have the best possible quality of life until the end.
Healthwatch Waltham forest is the independent ‘consumer champion’ for health and social care. We were created by the Health & Social Act 2012 to represent the views of patients and the public in our local area.
Better Care Together is a partnership between NHS organizations and local authorities in Leicester, Leicestershire and Rutland to plan and deliver changes to health and social care. It aims to provide more support in the community to meet the needs of an aging population, improve outcomes, and address a projected £400m funding gap. The plan has input from professionals, patients, and the public. It will see greater integration of health and social care services and a shift away from hospital-based care to more community services over the next 5 years, though details are still being developed and changes may take longer to fully implement.
This document provides a summary of Peninsula Health's 2015 Quality of Care Report. It outlines Peninsula Health's commitment to partnering with consumers and the community. It discusses various programs and initiatives to promote consumer participation, including community advisory groups, volunteering programs, and a focus on person-centered care. It also highlights efforts to support a diverse community and provide culturally appropriate care, such as interpreter services, LGBTQ+ programs, and a new Reconciliation Action Plan.
This document provides information about Islington Clinical Commissioning Group's (CCG) yearly review for 2014/2015. It summarizes the population of Islington, including demographics and health statistics. It then outlines how the CCG has improved local health services by providing more GP appointments, earlier cancer diagnosis and treatment, and more coordinated care. It discusses how the CCG listens to local residents and allocates its budget. Finally, it presents the CCG's goals for the next five years to continue improving primary care, integrated care, urgent care and planned care through collaboration with partners.
NHS Westminster is the organization that plans and buys healthcare services for residents of Westminster, London. In the past year, they have worked to improve access to healthcare and reduce wait times. They launched a £94M investment program over 5 years to create new health centers, provide more dentists, and increase nurses. Their financial performance was strong, with a £15.5M surplus that will be reinvested in health services. Looking ahead, their strategic plan focuses on reducing health inequalities in the community.
The document outlines a plan called Better Care Together, which aims to transform health and social care services across Leicester, Leicestershire and Rutland over the next 5 years. It was produced through collaboration between local NHS organizations and councils to address issues like a growing and aging population, workforce challenges, quality of care concerns, and financial pressures. The plan proposes moving more services into the community, improving access to primary care, integrating health and social care, reducing unnecessary hospital admissions, and specializing acute hospital services across fewer sites. Local residents are invited to provide input to help shape the detailed options that will be developed and formally consulted on in the future.
Working together for Better Care in Richmond HW_Richmond
Presentation from Richmond CCG, Healthwatch Richmond, Hounslow and Richmond Community Healthcare, Kingston Hospital, West Middlesex University Hospital and the Richmond GP Alliance on the changes happening to community services in Richmond.
The 2016 Impact Report – Improving Health and Promoting Economic Growth has been published today (13 June 2016) by the national Academic Health Science Network (AHSN) and outlines the work done by its 15 members over the last 12 months. The report outlines achievements by individual AHSNs , and where the different organisations have worked in partnership.
This is the impact report which outlines the collective impact each AHSN had both individually and collaboratively in 2015-16. The report features key forewords from national leaders and many case studies showing where the work of AHSNs is having a real impact in the health system, and therefore, on people's lives.
John Gillies: Health and Social Care Integration in Scotland 2018STN IMPRO
The document discusses health and social care integration in Scotland. It provides background on the Scottish population and healthcare system. The key goals of integration are to support people living independently at home, provide positive experiences of care, and design services around individual needs rather than organizational structure. Integration partnerships aim to improve outcomes such as quality of life, reducing inequalities, and supporting carers through coordinated primary, community and social care services.
The document discusses the transition from Local Involvement Networks (LINks) to HealthWatch and the establishment of the Leicester City Health and Wellbeing Board. Key points include:
- Health and Wellbeing Boards will facilitate joined-up commissioning across health, social care, public health and other local partners. They will involve the public via strengthened Healthwatch organizations.
- The boards will review clinical commissioning group plans and have a role in authorizing CCGs.
- Leicester's shadow Health and Wellbeing Board will be formally established in 2013 and report to the city council and NHS Leicester City in the interim. It will have 12 members representing the local authority, NHS, and
The document provides an overview of news from Sherwood Forest Hospitals NHS Foundation Trust. Key points include:
- The Trust unveiled its new £750,000 MRI scanner following a joint fundraising campaign.
- The Trust is working to raise awareness of sepsis.
- The Trust has a new Chairman and Chief Executive who are committed to providing stability and leadership.
- The Keogh review found no evidence of patient harm but identified some areas for improvement that the Trust is addressing.
- The Trust is now holding all Board meetings in public.
- Patient satisfaction scores are high according to the Friends and Family Test.
- The Trust is developing a strategy for Newark Hospital.
Read the HSCIC Annual Report and Accounts 2013/14 which was presented to Parliament pursuant to Paragraphs 12 (2) (a) of the Health and Social Care Act 2012.
Ordered by the House of Commons to be printed on 16 July 2014.
2100 staff
19 locations
Annual budget £210m
Oversee £1bn spend
"Secure, safe and accurate data is fundamental to the delivery and development of modern care services and the continued willingness of citizens to share their data with us"
The document summarizes health service reforms and their local implementation in NHS West Midlands and the Black Country Cluster. It discusses the establishment of Clinical Commissioning Groups to manage local budgets and buy health services. Within the Black Country Cluster, several CCGs have been declared for areas including Dudley, Sandwell, Walsall and Wolverhampton. It also describes the newly formed Dudley Health and Wellbeing Board and its roles in developing a joint health strategy through collaboration between the local authority and CCGs.
A presentation for the national elected member seminar on mental health (The Local Government Mental Health Challenge), 11th October 2016, outlining the work being done in Hertfordshire
Compassionate and positive cultures in the NHS: Support for NHS Staff to Spea...NHS Horizons
The session provided information on roles that support staff wellbeing in the NHS, including:
1) Freedom to Speak Up Guardians who help staff raise concerns confidentially and link them to resolution processes.
2) Wellbeing Guardians who work to promote staff wellbeing at a senior level and ensure it is a priority.
3) Health and Wellbeing Champions who raise awareness of wellbeing resources and activities at a local team level.
The presenters discussed the responsibilities and benefits of these roles in empowering staff and creating positive workplace cultures. The next session was introduced which will continue exploring support for NHS staff.
This document provides an overview of St. Joseph Health and its approach to innovation. Some key points:
- St. Joseph Health is a large health system with $5.3 billion in net revenue, 25,000 employees, and 14 acute hospitals.
- It has established the Innovation Institute to pursue new revenue streams and transform healthcare delivery through partnerships and innovation.
- The Innovation Institute operates an Innovation Lab to collect ideas, accelerate technologies, and showcase innovations. It aims to advance design and transform traditional models.
- The Institute also has an Enterprise Development Group to convert costs centers to revenue centers through partnerships and a for-profit structure. It established an Innovation Fund to invest across different stages of startup companies.
-
Bristol - building a truly healthy city, pop up uni, 12.00, 3 september 2015NHS England
Expo is the most significant annual health and social care event in the calendar, uniting more NHS and care leaders, commissioners, clinicians, voluntary sector partners, innovators and media than any other health and care event.
Expo 15 returned to Manchester and was hosted once again by NHS England. Around 5000 people a day from health and care, the voluntary sector, local government, and industry joined together at Manchester Central Convention Centre for two packed days of speakers, workshops, exhibitions and professional development.
This year, Expo was more relevant and engaging than ever before, happening within the first 100 days of the new Government, and almost 12 months after the publication of the NHS Five Year Forward View. It was also a great opportunity to check on and learn from the progress of Greater Manchester as the area prepares to take over a £6 billion devolved health and social care budget, pledging to integrate hospital, community, primary and social care and vastly improve health and well-being.
More information is available online: www.expo.nhs.uk
The document provides an overview of Princess Alice Hospice's activities for the year ended 31 March 2013. It discusses the hospice's medical care, community care, in-patient care, day-patient care, therapeutic care, social work, chaplaincy, bereavement care, education programs, fundraising efforts, retail operations, and vision/mission. The hospice aims to provide holistic palliative care for patients with advanced illness and enable patients to have the best possible quality of life until the end.
Healthwatch Waltham forest is the independent ‘consumer champion’ for health and social care. We were created by the Health & Social Act 2012 to represent the views of patients and the public in our local area.
Better Care Together is a partnership between NHS organizations and local authorities in Leicester, Leicestershire and Rutland to plan and deliver changes to health and social care. It aims to provide more support in the community to meet the needs of an aging population, improve outcomes, and address a projected £400m funding gap. The plan has input from professionals, patients, and the public. It will see greater integration of health and social care services and a shift away from hospital-based care to more community services over the next 5 years, though details are still being developed and changes may take longer to fully implement.
This document provides a summary of Peninsula Health's 2015 Quality of Care Report. It outlines Peninsula Health's commitment to partnering with consumers and the community. It discusses various programs and initiatives to promote consumer participation, including community advisory groups, volunteering programs, and a focus on person-centered care. It also highlights efforts to support a diverse community and provide culturally appropriate care, such as interpreter services, LGBTQ+ programs, and a new Reconciliation Action Plan.
This document provides information about Islington Clinical Commissioning Group's (CCG) yearly review for 2014/2015. It summarizes the population of Islington, including demographics and health statistics. It then outlines how the CCG has improved local health services by providing more GP appointments, earlier cancer diagnosis and treatment, and more coordinated care. It discusses how the CCG listens to local residents and allocates its budget. Finally, it presents the CCG's goals for the next five years to continue improving primary care, integrated care, urgent care and planned care through collaboration with partners.
NHS Westminster is the organization that plans and buys healthcare services for residents of Westminster, London. In the past year, they have worked to improve access to healthcare and reduce wait times. They launched a £94M investment program over 5 years to create new health centers, provide more dentists, and increase nurses. Their financial performance was strong, with a £15.5M surplus that will be reinvested in health services. Looking ahead, their strategic plan focuses on reducing health inequalities in the community.
The document outlines a plan called Better Care Together, which aims to transform health and social care services across Leicester, Leicestershire and Rutland over the next 5 years. It was produced through collaboration between local NHS organizations and councils to address issues like a growing and aging population, workforce challenges, quality of care concerns, and financial pressures. The plan proposes moving more services into the community, improving access to primary care, integrating health and social care, reducing unnecessary hospital admissions, and specializing acute hospital services across fewer sites. Local residents are invited to provide input to help shape the detailed options that will be developed and formally consulted on in the future.
Working together for Better Care in Richmond HW_Richmond
Presentation from Richmond CCG, Healthwatch Richmond, Hounslow and Richmond Community Healthcare, Kingston Hospital, West Middlesex University Hospital and the Richmond GP Alliance on the changes happening to community services in Richmond.
The 2016 Impact Report – Improving Health and Promoting Economic Growth has been published today (13 June 2016) by the national Academic Health Science Network (AHSN) and outlines the work done by its 15 members over the last 12 months. The report outlines achievements by individual AHSNs , and where the different organisations have worked in partnership.
This is the impact report which outlines the collective impact each AHSN had both individually and collaboratively in 2015-16. The report features key forewords from national leaders and many case studies showing where the work of AHSNs is having a real impact in the health system, and therefore, on people's lives.
John Gillies: Health and Social Care Integration in Scotland 2018STN IMPRO
The document discusses health and social care integration in Scotland. It provides background on the Scottish population and healthcare system. The key goals of integration are to support people living independently at home, provide positive experiences of care, and design services around individual needs rather than organizational structure. Integration partnerships aim to improve outcomes such as quality of life, reducing inequalities, and supporting carers through coordinated primary, community and social care services.
The magazine provides updates on Coventry and Warwickshire Partnership NHS Trust. It highlights:
- Crishni Waring reflecting on the progress the Trust has made over the past 4 years.
- Plans to recruit more members from different demographic groups.
- A new learning disabilities toolkit being rolled out to support healthcare for those with learning disabilities.
- The Trust's plans to become smoke-free by summer 2015.
- Dr. Ken Goss leading the development of a new compassion-focused therapy for eating disorders.
This review takes a look at some of the NHS England highlights over the last year, and includes real life case studies which show how the NHS put patients first.
Fully established on 1 April 2013, NHS England is an Executive Non-Departmental Public Body responsible for overseeing the running of the NHS. It aims to improve the health of people in England by working in an open, evidence-based and inclusive way, keeping patients at the heart of everything it does.
The document outlines the rights and pledges of patients and the public in relation to the NHS in England. It discusses the rights to access NHS services free of charge and without discrimination. It also covers rights regarding quality of care, treatments, informed consent, confidentiality, choice of providers, and involvement in healthcare decisions. The NHS pledges to provide these rights and also pledges to improve access, transitions of care, clean facilities, identify best practices, and inform patients.
This document provides an agenda and background information for a conference titled "Delivering 21st Century Care, The People Dimension" hosted by Health Education South London. The conference will discuss aligning workforce development with service priorities to ensure patients' needs are met by people with the right skills and values. Speakers will cover topics like population health in South London, commissioning strategies, the current workforce, and workshops on hospital of the future, primary care, integrated care, patient wellbeing, and developing the workforce through co-production. The goal is to get input from attendees to help determine future workforce investment priorities.
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2SummaryAnnual-Report-2014-15.WEB_
1. Annual Report Summary 2014-2015
NHS EAST LEICESTERSHIRE AND RUTLAND
CLINICAL COMMISSIONING GROUP
2. WHO WE ARE
We are East Leicestershire and Rutland Clinical Commissioning Group (ELR CCG)
- an NHS organisation set up by the Health and Social Care Act 2012 to plan,
organise and pay for local NHS care. We operate from offices at Thurmaston in
Leicester and employed 84 staff as at the end of March 2015.
During 2014-15, we served 321,580 patients registered with 32 GP practices in
Blaby, Lutterworth, Market Harborough, Rutland, Melton Mowbray, Oadby and
Wigston and the surrounding areas.
There is no doubt that 2014-15 has been a challenging year for everyone
involved in organising and delivering health and social care to the people of
East Leicestershire and Rutland. This summary sets out how we’ve risen to this
challenge. We hope you’ll agree that, while there is plenty we still need to do,
there is already plenty of which we can be proud.
WHAT WE DO
We commission - or buy in - health and care services including:
• Primary Care;
• Planned hospital care;
• Urgent Care;
• Rehabilitation care;
• Community health services; and
• Non-urgent patient transport.
Our area of operations contains:
• 5 community hospitals;
• 1 large acute provider;
• 1 large non-acute provider;
• 2 local authorities; and
• 4 district/borough councils.
During 2014-15, we commissioned health services totalling £328 million for
people registered with our GP practices. We do this by agreeing contracts with
providers, ranging from small grants to the voluntary sector to a £126 million
contract with University Hospitals of Leicester NHS Trust.
We also act as the co-ordinating commissioning body to manage the following
contracts on behalf of all three Leicester, Leicestershire and Rutland CCGs:
• Out-of-county contracts for acute hospital care;
• Out-of-county community health services;
• East Midlands Ambulance Service;
• Non-emergency patient transport services – Arriva Transport Solutions;
• ‘Any qualified provider’ contracts – the list of approved providers for
some care services;
• Leicester, Leicestershire and Rutland voluntary sector arrangements;
• Community based elective care, using an alliance of commissioners and
providers; and
• Home oxygen service contract for people with severe breathing problems.
East Leicestershire and Rutland CCG Annual Report Summary | 2014-151
4. WHAT WE BELIEVE IN
Our vision and values guide what we are trying to achieve and how we wish go
about it.
Our vision is “to improve health by meeting our patients’ needs with high
quality and efficient services, led by clinicians and delivered closer to
home.”
In pursuing this vision, we are guided by nine values:
• Quality - ensuring quality underpins everything we do;
• Involvement - involving our patients, practices, staff, partners and the
public in all aspects of our work, with a strong commitment to listen, learn
and act on their views;
• Innovation - embracing new ideas, seeking creative solutions to deliver the
best results;
• Progression - looking ahead to identify and seize opportunities;
• Inspiration - striving for excellence, inspiring confidence and trust in others;
• Respect - championing equality, treating our patients and each other with
respect, dignity and professionalism;
• Education - improving services and quality through effective training and
development for staff and clinicians;
• Economy - spending wisely and preventing waste; and
• People - developing a team people want to work with, where staff are
valued and involved.
THE PEOPLE WE SERVE
50.6% of our population is female,
which is similar to the England average
of 50.2%
The average life expenctancy within East Leicestershire and
Rutland is 80.5 years for men, and 83.9 years for women,
both of which are higher than the England average.
The number of people aged 60 and over is higher
than the England average (22.6%), and our older population
is predicted to increase over the next 10 years, with an
estimated 19,000 additional people aged 60 years and over.
I In NHS East Leicestershire and Rutland, only a
small proportion of people live in deprived areas
Nevertheless, there are significant pockets of disadvantage
i in areas on the edges of Leicester City and within the
market towns. We have to ensure this deprivation is not
overlooked.
Accounting for more than
two-thirds of all deaths,
the major killers in East
Leicestershire and Rutland
are:
• cancer (29%)
• cardiovascular disease –
CVD - (27%)
• respiratory disease
(13%).
The health of our local
population is generally better than the overall population of England. However,
there is a significant number of people affected by ill health, including coronary
heart disease (10,739 people), hypertension – high blood pressure - (47,770
people) and diabetes (16,625 people).
East Leicestershire and Rutland CCG Annual Report Summary | 2014-153
5. 4Annual Report Summary | 2014-15
“WE ARE A ‘CLINICALLY LED’ ORGANISATION”
That’s not simply a phrase we use. It’s central to what we’re about and how
we do things. It means that our aims and priorities are driven by local family
doctors and other clinicians, rooted in their own local communities across East
Leicestershire and Rutland.
Clinicians are in the majority in our decision makers. They are trusted by local
people and their families to have their best interests at heart and are deeply
committed to helping them get healthy and stay healthy. Or when people fall
ill, to make sure they get the very best treatment and care possible, in the right
place at the right time, and delivered with compassion and respect.
We estimate that during
a typical year, well over
two million individual
consultations take place in
doctors’ surgeries in our area.
That’s an average of around
5,500 a day.
The insight gleaned from
family doctors and other
health professionals carrying
out these consultations
gives them a powerful and
unique insight into the real
health needs of local people
and their families, as well as
how the healthcare system
works in day-to-day reality.
Together with their colleagues
working in hospitals and
other healthcare settings,
they hold unique knowledge
that cannot be obtained
elsewhere.
WE DO NOT WORK ALONE
Partnership working is vital to how we work and it is the best way to bring
about many of the changes we wish to see. Over the last year we have actively
engaged with partner organisations to build on existing relationships and
develop new and improved relations with clinicians, patients and carers, public
members, staff, partner organisations including local authorities, and other
commissioning agencies.
We have many partners, and have established key working relationships with
the following:
• Leicester City and West Leicestershire CCGs;
• Leicestershire County Council and Rutland County Council, particularly with
social service commissioners and through Health and Wellbeing Boards, as
well as the borough and district councils within our CCG boundaries;
• Our providers including University Hospitals of Leicester NHS Trust,
Leicestershire Partnership NHS Trust, East Midlands Ambulance Service,
voluntary sector providers and charities;
• Healthwatch Leicestershire, Healthwatch Rutland, and other patient and
carer representative bodies;
• Leicestershire Police and Leicestershire Fire and Rescue Service;
• De Montfort University and the University of Leicester;
• NHS Arden and Greater East Midlands Commissioning Support Unit; and
• Health Education East Midlands.
We are an active partner key in the Better Care Together (BCT) programme. This
is a significant programme of work which will transform the health and social
care system in Leicester, Leicestershire and Rutland (LLR) by 2019. BCT brings
together partners, including local NHS organisations and councils, to ensure that
services change to meet the needs of local people.
Dr Richard Hurwood
GP Locality Lead, Melton,
Rutland and Harborough
Dr Richard Palin
Clinical Chair
Dr Andy Ker
Clinical Vice Chair
Dr Vivek Varakantam
GP Locality Lead,
Oadby and Wigston
Dr Girish Purohit
GP Locality Lead, Melton
Rutland and Harborough
Dr Hilary Fox
GP Locality Lead, Melton
Rutland and Harborough
Dr Graham Johnson
GP Locality Lead, Blaby
and Lutterworth
Dr Nick Glover
GP Locality Lead, Blaby
and Lutterworth
Dr Tabitha Randell
Secondary Care Clinician
6. WE ARE A LISTENING ORGANISATION
We’re constantly looking for ways, new and old, to listen to people’s concerns
and views, then do something about what they tell us and – crucially - be seen
to do so. That’s not just good in principle, it’s good in practice. It means we’re
much more likely to get things right first time or be able to put things right if
they’re not working as they should.
As this summary hopefully shows, we’ve had some real successes over the past
year in this regard, including:
• Taking a ‘Listening Booth’ – a portable kiosk - to more than 25 locations to
enable our patients, the public and carers to tell us in their own words how
they feel about local healthcare ;
• Collating ‘patient stories’ – their own
experiences of healthcare – recorded on
video from individual patients and discussed
at our Governing Body meetings to improve
our understanding; and
• Conducting detailed public engagement
work on urgent care and community
services.
We intend to build on this listening work with an integrated web, social media
and mobile engagement strategy – to put us right at the forefront of the NHS
digital revolution.
We are always looking for ways to refine and/or improve how we listen. Anyone
can let us have their ideas and views by e-mailing us at:
listening@eastleicestershireandrutlandccg.nhs.uk
WHAT OUR GPS, PATIENTS AND STAFF HAVE TOLD US
During 2014-15 we also carried out detailed Practice Member engagement
- visiting our practices and hearing their views, ideas and concerns. This
engagement clarified many of the challenges encountered by patients, carers
and GPs. Our programme of change and improvement during 2015-16 is
designed to address these challenges.
These include:
• Patients find accessing care confusing, and setting up a ‘care package’ for a
patient is confusing and time consuming for GPs;
• GPs will need to manage more patients with complex medical care needs at
home;
• Significant recruitment and retention issues in community nursing with a
high vacancy rate;
• Community services set up to deliver care aimed at avoiding hospital
admissions are affected by the inability to recruit staff and the pace of major
changes taking place in the organisation of health and social care services
across Leicester, Leicestershire and Rutland;
• Small numbers of physical beds are spread across four sites, which risks
compromising clinical quality and is not cost-effective; and
• Under-use of current Intensive Community Support ‘beds’ – ie, care at home
or in care homes.
In all that GPs, patients, staff, carers and families have told us, the key messages
are that they would like to be able to deliver better quality and more effective
services, with:
• More care delivered closer to home including access to services in patients’
own homes and other alternatives to hospital admissions;
• Closer working with social care to improve care pathways – ie, the courses
of treatment, rehabilitation and after-care; and
• More work on prevention, reducing diseases through screening, advice and
health checks.
East Leicestershire and Rutland CCG Annual Report Summary | 2014-155
Listening Booth Word Cloud
7. 6Annual Report Summary | 2014-15
LISTENING, RESPONDING, DELIVERING…
Over the last year our priorities for new investment were:
• Transforming primary care;
• Redesigning community services;
• Delivering an effective urgent care system;
• Improving mental health and giving it equal importance to physical health;
• Developing services for people with long-term conditions; and
• Delivering maternity, children and young people’s services.
Overall, we believe our CCG has made good progress during our first two years.
In particular, our clinical leaders highlight the following achievements and new
services that have particularly benefited local patients and clinicians:
• The introduction of new Urgent Care Centres in Oadby, Market Harborough,
Oakham and Melton Mowbray – offering increased access to care for
patients at weekends, evenings and bank holidays;
• Improving services for patients with mental health needs, through redesign
of the acute mental health pathway, plus a new crisis house for those
finding themselves in immediate need of support;
• Advanced care planning, with everyone proactively planning and working
together to meet the needs of people in care homes and those approaching
the end of their lives;
• Expansion of Increasing Access to Psychological Treatment services – ‘talking
therapies’ - with more patients requesting such care, resulting in improved
uptake of the service;
• Strengthening the crisis pathway for patients with mental health needs,
particularly for those with urgent needs, but who are not in crisis, so they
are now seen within five days;
• Working with our colleagues in Leicestershire Partnership NHS Trust (LPT) to
reduce out-of-area places from 37 down to single figures so patients and
their families and friends do not have to travel so far;
• Introducing a training programme for GPs in all practices in atrial fibrillation
- abnormal heart rate - reducing the chance of patients suffering from
blood clots or strokes;
• Developing the first Alliance Partnership agreement in the country to bring
together outpatient, day-case and diagnostic services in the community,
closer to patients and their homes, and freeing up beds in major hospitals
for other patients who need them;
• Extending patient choice, reducing waiting times and backlogs by achieving
national standards for Referral to Treatment (ie, waiting) times
• Ensuring the voice of children and young people is heard in decisions over
local health and care strategies and delivery, recognising that the children of
today are the adults of the future;
• Improving services for children and young people with eating disorders;
• Coming below the national average for antibiotic prescribing, helping avoid
unnecessary use of antibiotics, which risks reducing their effectiveness; and
• Development of the Intensive Community Support service, provided by
LPT, with 48 at-home places across our area.The service is able to respond
promptly to unscheduled care requests and is integrated into the Intensive
Community Response Service and night assessment at-home service by
nurses.
During 2014-15 the CCG worked closely with
all service providers and partners across health
and social care to support the implementation
of plans to drive up quality of care and
performance.
Planned care Urgent care
Communitycare
Primary care
Mental healthMaternityand neonates/
Childrenand young people
Long term
conditions
Rehabilitation care Non-urgent
patient transfer
8. THE CHALLENGE OF CHANGE
We are embarking upon significant change to commissioning future community
and primary care services which has been clearly laid out in a number of reports
including the CCG’s Integrated Community Services Strategy, and the Primary
Care Operating Framework: A GP Guide November 2014.
We were particularly pleased in February 2015 to be selected by NHS England
to be one of the first wave of CCGs in the country to take on responsibility for
jointly commissioning GP services with NHS England from April 2015. This will
give patients, communities and clinicians more scope in deciding how local
services are developed.
The emergence of ‘GP Federated models’ – GP practices working together
in new groups - is also underway and offers the opportunity for partnership
working to strengthen any new community services model that is commissioned.
To achieve our proposed model for the future of community services we
have spent time engaging with local stakeholders including providers, local
authorities, voluntary sector and GP locality groups.
Our engagement process has enabled us to understand current issues and the
potential for bringing together community and primary care services. We have
identified a number of areas which
need to be addressed to ensure a
solid foundation for community
services.
We will be embarking on a further
round of engagement in the
autumn to ensure we get things
absolutely right. We will be asking
what works best for patients and
what will work best.
The following ways forward are not exhaustive and include:
• Changing the current model of community services commissioning to give the
CCG and its GPs more accountability to influence how services are delivered
• Creation of joint GP/provider posts to enhance accountability;
• Delivery of a rehabilitation system that moves services from a hospital to
recovery at home with the right support;
• Improving access to community services that are currently considered less than
perfect, including physiotherapy;
• Expanding the times when care is available both at home and in health
facilities;
• Establishing clinical support networks and services in acute and primary care
to identify, enable and manage both complex care, frail elderly and sub-acute
care locally;
• Making the most of the land and buildings available to deliver local services,
avoiding unnecessary travel to major hospitals;
• Minimising the procedural barriers to more effective health and social care by
simplifying the specifications, and by the joint commissioning of primary,
social and community services; and
• Changing the model of community services commissioning to focus on the
actual outcomes of treatment and care rather than the inputs.
East Leicestershire and Rutland CCG Annual Report Summary | 2014-157
What’s the real
challenge?
What’s the
real need?
Will it deliver
for patients?
Will it
work?
9. 8Annual Report Summary | 2014-15
WHAT WE’LL DO NEXT
Everybody knows money is tight - exceptionally so - and the financial challenge
is not going to go away soon. Our health economy in Leicester, Leicestershire
and Rutland faces a deficit of almost £400 million by 2018-19 if we do not
fundamentally redesign and transform the way we do things.
That gives us an opportunity to design services that are more convenient for
patients, while making the best use of every penny of taxpayers’ money we
receive.
So our plans concentrate on transforming from a system that overly relies on too
many people having to stay in hospital beds to one that supports and manages
more people within their local communities and in their own homes.
Building on these foundations, our Two Year Operational Plan focuses on
transforming services to enhance the quality of life for people with long-term
health conditions, improve quality of care, reduce inequalities in access to
healthcare and improve joint working and integration with social care.
In particular, in 2015-16, we plan to:
• Lay strong foundations for the delivery of new and integrated systems of care
in line with the Better Care Together programme and our Better Care Fund
to bring about necessary changes and improve the health outcomes for our
population;
• Prioritise programmes of work which offer the best patient outcomes,
and deliver quality changes ‘at pace’ across our health and social care
economy; and
• Focus on affordable developments that deliver value-for-money redesign
which make the most of modern healthcare methods and technologies.
In practical terms, this will include:
• Improved performance in waiting times at A&E;
• Introduction of seven-day working in primary care and improved integration
with community services;
• Improved access to psychological services, through more investment and joint
working with colleagues in West Leicestershire CCG;
• Improved patient choice and delivery of national standards in the time taken
between referral to treatment, cancer and diagnostic standards;
• Increased investment in dementia care management;
• Better home-visiting services for people with complex or multiple needs;
• Rapid access to diagnostics for our frail older people;
• Reduction in avoidable admissions to hospital;
• Improved end-of-life care, with more people dying in their place of choice;
and
• Implementation of a unified ill-health prevention scheme for patients,
including weight management, physical activity and sexual health.
10. East Leicestershire and Rutland CCG Annual Report Summary | 2014-15
9
QUALITY AND EXCELLENCE
We continue to be committed to improving the quality of patient care, by a
focus on clinical effectiveness, patient safety and patient experience with specific
goals to deliver excellent health services and improve the quality of patient care.
This will be achieved by:
• Continuously improving the quality of care within providers, including acute,
mental health and community services using contractual processes as a lever;
• Combining commissioning and provider data with patient safety data and
carer feedback, including complaints, reference groups and engagement
events, to inform areas requiring improvement and attention and to ensure
on-going improvement;
• Reducing variations in primary care, for example, access to primary care
services, appropriate prescribing, equitable access to health checks for all
patients including hard to reach groups;
• Extending patient choice of provider for a range of community and mental
health services through the use of local and national AQP processes;
• Delivering efficiency by maximising the use of community services through an
integrated care approach with health and social care, to provide a seamless
service for patients; and
• Assuring delivery through collaboration with main providers ensuring ‘value
for money’ for all partners.
Our plans for 2015-16 include a review of all quality schedules and local
Commissioning for Quality and Innovation (CQUIN) schemes to ensure
improvements areas have a greater focus.
We routinely review data published by the Care Quality Commission (CQC) to
inform our quality monitoring arrangements. Where providers have received
action plans following inspection visits, we monitor progress against these
through our quality contracting processes. During 2015-16 we will be extending
this to include CQC intelligence within our quality data sets for care homes and
primary GP practices.
We have built positive relationships with our local CQC inspectors and have
developed joint meetings with local authority colleagues to ensure intelligence
sharing around providers; this supports our responsibility following the Francis
Report of the NHS Mid Staffordshire Foundation Trust Public Enquiry in 2013.
Improving quality of
patient care
Excellent Community Health
Services
Improving quality of acute
services
Improving quality of Mental
Health Services
High Quality Responsive
Patient Care
Patient Safety Clinical
Effectiveness
Patient
Experience
11. 10Annual Report Summary | 2014-15
SAFEGUARDING
The CCG continues to have a strong focus on safeguarding vulnerable people.
We have developed and adopted a range of policies which underpin how
we approach safeguarding arrangements. The Quality and Performance
Committee of the Governing Body has oversight and scrutiny of safeguarding
arrangements for the CCG. The Chief Nurse and Quality Officer is the Executive
Lead for safeguarding and is a member of the Leicestershire and Rutland Local
Safeguarding Children Board (LSCB) and Safeguarding Adults Board (SAB). The
CCG is supported in its statutory duties by Designated Nurses and a Designated
Doctor for safeguarding.
The CCG uses the Markers of Good Practice for Children and Safeguarding
Adults Framework which meets the requirements set out in Safeguarding
Vulnerable people in the reformed NHS - accountability and assurance
framework published in March 2013 to assess provider compliance against
statutory safeguarding duties.
During 2014-15 the CCG along with NHS England Area Team and the two other
Leicester and Leicestershire CCGs, commissioned a review of the designated
function to ensure capacity and capability of this function in supporting the CCG
with delivering its statutory duties.
This review has confirmed that the CCG has commissioned the appropriate level
of Designated Doctor and Nurse time and we are reviewing local service level
agreements to ensure the quality of the service provision for 2015-16.
There have been no serious case reviews commissioned by the Leicestershire
and Rutland Safeguarding Board for people within East Leicestershire and
Rutland CCG area during 2014-15. However the GP Locality forums have
adopted a standardised approach to bringing any issues relating to safeguarding
issues on a monthly basis. In the last year we have supported the partnership
arrangements by contributing to the Child Sexual Exploitation campaign and we
have a local Practice Nurse supporting the work of the multi-agency sub-group
within the LSCB.
The CCG has completed and submitted to the LSCB and SAB a self-assessment
against Section 11 audit and the Safeguarding Adults Assurance Framework .
12. East Leicestershire and Rutland CCG Annual Report Summary | 2014-15
11
PERFORMANCE AGAINST KEY INDICATORS
The following tables set out East Leicestershire and Rutland CCG’s position on the expected rights and pledges from the NHS Constitution 2014-15
and includes thresholds that the NHS Commissioning Board will use when assessing organisational delivery.
EAST LEICESTERSHIRE & RUTLAND CCG. NHS CONSTITUTION KEY PERFORMANCE INDICATORS. Performance achieved
2014-15
Standard
2014-15
Referral to Treatment (non-admitted) 95% 95.6%
(All Providers)
Referral to Treatment (incomplete) 92% 95%
(All Providers)
Cancer waits - two weeks from urgent referral with breast symptoms 93% 92.99%
(All Providers)
Cancer waits - 31 days for subsequent cancer treatment (drug) 98% 94.29%
(All Providers)
Cancer waits - 31 days for subsequent cancer treatment (radiotherapy) 94% 92.4%
(All Providers)
Care Programme Approach: The proportion of people under adult mental illness specialties on CPA who were
followed up within 7 days of discharge from psychiatric in-patient care during the period
95% 96.1%
(LPT)
13. 12Annual Report Summary | 2014-15
EAST LEICESTERSHIRE & RUTLAND CCG. NHS CONSTITUTION KEY PERFORMANCE INDICATORS. Performance achieved
2014-15
Standard
2014-15
Referral to Treatment (admitted) 90% 86.4%
(All Providers)
Cancer waits - two weeks from urgent GP referral 93% 92.9%
(All Providers)
Cancer waits - 31 days to first
definitive treatment
96% 94.2%
(All Providers)
Cancer waits - 31 days for subsequent cancer treatment (surgery) 94% 92.4%
(All Providers)
Cancer waits – 62 days from urgent GP referral to treatment 85% 82.8%
(All Providers)
Cancer waits - 62 days from NHS screening service to treatment 90% 80.8%
(All Providers)
Cancer waits - 62 days for treatment following a consultant’s decision to upgrade the priority of
the patient
100% 92.3%
(All Providers)
Diagnostic waiting times 99% 98.5%
(All Providers)
Patients should be admitted, transferred or discharged within 4 hours of their arrival at an A&E
department
95% 92%
(UHL only)
Category A Red 1 incidents response within 8 minutes - (conditions that may be immediately life
threatening and the most time critical)
75% 73.2%
EMAS
Category A Red 2 incidents, response within 8 minutes - (conditions which may be life threatening
but less time critical than Red 1)
75% 70.09%
EMAS
Category A calls resulting in an ambulance arriving at the scene within 19 minutes 95% 93.2%
EMAS
Cancelled ops - All patients who have operations cancelled, for non-clinical reasons, to be offered
date within 28 days, or funded at the time and hospital of the patient’s choice.
100% 95.6%
(UHL Only)
Mixed Sex Accommodation Breaches 0 breaches 5
(All Providers)
NB: Indicators rated as ‘amber’ meet the lower threshold, but do not meet the nationally set target. For example: Referral to treatment (admitted) has a target of
90%, the lower threshold is 85%, therefore a position of 88.7% is between the target and the lower threshold, giving an amber indicator.
Table 5: Key Performance Indicators
14. WHAT WE SPENT
This summary shows how we’ve done during 2014-15, both in terms of health and social care development as well as in hitting all our financial targets, as follows:
• Achieving our planned expenditure against budget
• Producing a planned surplus of £3.3m
• Achievement of in-year financial savings plan of £9m.
For more detailed information please see our website, www.eastleicestershireandrutlandccg.nhs.uk where you can also download our full Annual Report and
Accounts for 2014-2015.
East Leicestershire and Rutland CCG Annual Report Summary | 2014-1513
East Leicestershire and Rutland Clinical Commissioning Group
Summary Financial Performance
Budget
£
Actual
£
Variance - Under/Overspend
£
Total Allocation 338,493,000 338,493,000 0
Total Acute Commissioning 154,290,935 160,217,997 5,927,062
Total Non-Acute Commissioning 105,584,715 109,084,218 3,499,504
Total Practice Prescribing 46,063,205 46,494,454 431,249
Total Primary Care Services 6,173,187 5,830,086 -343,101
Miscellaneous (inc reserves) 16,134,753 6,394,161 -9,740,592
Total Commissioned Healthcare Expenditure 328,246,795 328,020,917 -225,878
Total Running Costs 6,938,205 7,162,073 223,868
Total Expenditure 335,185,000 335,182,989 -2,011
Surplus £ £ £
Programme control total 2,308,000 2,512,083 204,083
Running Costs control total 1,000,000 797,927 -202,073
Total control total 3,308,000 3,310,011 2,011
15. 14Annual Report Summary | 2014-15
We can provide versions of this plan summary in other languages and formats such as Braille and large print on
request. Please contact the Engagement Team, telephone 0116 295 1486.
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16. Published by NHS East Leicestershire and Rutland
Clinical Commissioning Group
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Bridge Business Park
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