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1. Contents
Description Page No
Question 01 03
Question 02 04
Question 03 05
Question 04 06
Question 05 07
Reference 08
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2. Regional Manager
(Western)
Regional Manager
(Western)
Regional Manager
(Western)
Branch Manager
(Hambantota)
Branch Manager
(Galle)
Branch Manager
(Matara)
Sales Executive Administration
Executive
Accounts
Executive
Question 01
Draw an organizational chart for Noclaim Insurance Company Limited
2
Noclaim Insurance Company Limited
CEO
Clerical Staff

3. Question 02
What should Mr. Perera do to organize the branch to improve performance of the
branch?
1. The clerical staff should be placed under each executive with clearly defined
duties.
2. To maintain following personnel records to each employee.
• Leave / Attendance records
• Training
• Should maintain periodical evaluation of individual staff.
3. Take suitable disciplinary actions in case of acts of misconduct committed by the
staff in accordance with the procedures laid down by the company.
4. Steps can be taken to motivate the staff.
5. Constant Training for the staff.
6. Regular field visits to get the feedback from the customer on the service send by
the company.
3

4. Question 03
Prepare the job description of branch manager.
Job description
1. Title of the job.
Branch manager
2. Line of reporting.
Regional manager – Galle
Executives – sales
Executive – finance
3. Purpose of the job.
To asset the regional manager in sales , administration and finance department of
the Branch. Branch manager is overall in charge and responsible for the entire
branch.
4. Responsibility and accountability.
 Facilitate the recruitment
 Organize training development programs
 Facilitate performance management system
5. The activities of the job.
 Planning and implementing sales activities
 Organize customer care related activities
 Promote and manage all productivity of the field force
 Competition, tracking, analysis monitor and review function and take
corrective actions
 Organize training programs
 Organize annual sales meetings and conferences
6. The context of the job.
Noclaim insurance company – Galle branch
4

5. Question 04
Prepare a leave circular for Galle branch to be signed by the branch manager
NOCLAIM INSURANCE COMPANY
INTERNAL MEMO
DATE : 1ST
DECEMBER 2008
TO : ALL STAFF MEMBERS
FROM : BRANCH MANAGER
COPY TO : DGM ADMIN – H/O
SUBJECT : LEAVE CIRCULAR
It is brought to my notice that some employees of the company having poor
attendance go out during the office hours without getting approval from the supervising
staff. You are strictly wanted to stay at your office during office hours. In the event you
want to go out on official duties take an approval from the immediate supervisor. If you
want to take a leave you will have to get a approval and let some other officer to cover
your duty in your absence.
Leave circular
Annual Leave - 14
Casual Leave - 07
Medical Leave - 14
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6. Question 05
1. What could have done by Mr. Fernando, ex- branch manager to rectify Mr. Silva
Mr. Fernando could have prepared and issue a leave circular among staff of the
Galle branch, so that the all staff of the branch get to know the procedure to be
Followed in obtain leave.
He could have followed the following actions regard th Mr. Silva
 Check office claim of being sick and off and on.
 Verify authentic of the medical certificate submitted by him.
 Issue a letter of advice to remind his duties and responsibilities.
 Take proper disciplinary action actions if have found to be incorrigible.
What are the actions Mr. Perera can take against Mr. Silva
 Warning
 Suspending
 Demoting
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7. Reference
• Lecture tutes for Foundation Course in Human Resource Management.
• Magazine of Sri.Lanka Labour Gazette.
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