2. 1
TABLE OF CONTENT
Contents Page
Introduction.............................................................................................................................. 2
Brief history ............................................................................................................................... 2
SAFETY (HSE) ..........................................................................................................................................5
Structure..................................................................................................................................................5
Shared Value ........................................................................................................................................5
Conclusion ............................................................................................................................... 8
Appendix 1............................................................................................................................... 9
3. 2
Introduction
20/20 TeleOptics is a Telecom Instruments provider in the telecommunication Industry in
the twin isle of Trinidad and Tobago. This profile presents a summarized overview of our
history, vision, mission, objectives, strategy and core values.
An encapsulation of our Structure, HSE, Shared value, Staff, customers and
competencies are also presented.
Brief history
Every part of the telecommunications ecosystem showed powerful potential for
continued core growth as well as opportunities for expansion, and businesses and
consumers both will ultimately benefit in Trinidad and Tobago. This forecast gave
birth to 20/20 TeleOptics Limited. It is the brain child of husband and wife team of Jason
and Maltie Cowie, who have been working in the telecommunication industry for over
twenty (20) years. Together they both envision the growth of the fiber optic phenomena
of the telecommunication industry, with Trinidad and Tobago (T&T) taking the
leadership role in the Caribbean basin and in central and South America. The
company’s principle activities involve the sale, maintenance, and repair of
telecommunications equipment, devices and tools.
The founders and company have worked alongside many large, medium and small
sized contractors in the industry as subcontractors and advisors. This include most recent
work done, over the last two years, with Lalla & G’s General Contractors Limited
(L.G.G.C.L), whose core business is Building Construction, Civil Works, Installing and
Maintaining Telecommunication Equipment, Rigging, Electrical Installation, Grounding
and Solar Engineering (Thermal and Photo Voltaic).
Vision
The founders both passionately envision the organization accordingly: To be the
number one provider of high value, high quality fiber optic solutions to
telecommunication operators locally, regionally and internationally. These scalable
solutions will have unparalleled support to ensure flexibility and to meet and exceed
customer expectations
4. 3
Mission
The major mission is to become the preferred supplier of Telecommunications and Fiber
Optic Products, Civil/Cable works, Maintenance and Construction services within the
Caribbean.
Objectives
Our firm is designed to meet the following objectives:
• Developing 20/20 TeleOptics Ltd. to become the premier industrial expert in fibre
optic technologies and applications as well as holding a top level customer
service reputation, particularly in the western hemisphere.
• Bringing high quality products to the market and becoming the lowest cost
provider and leader of fibre optic equipment sales and unified products within
five years.
• To have the best and most responsive customer service by the end of year one
(1)
• To be the forefront in fiber optics training and at the same time to bridge the gap
between knowledge, skills and abilities and to be recognised as the best and to
gain mastery skills as quick as possible through certification and qualification in
all areas of fiber optics including safety, tools, equipment, devices etc
• To document necessary and important occurrence so as to efficiently function
and maximise productivity and at the same time provide a return/feedback for
certification, training, local research which feeds into providing the best solution
to our customers.
Strategy
The organizations adopt a generic Cost Leadership Strategy. This underpinned by
following justification, since 20/20 Optics is the market leader:
• Increase profits by reducing costs, while charging industry-average prices.
• 24hr outside plant construction, maintenance, troubleshooting & repairs
services that we respond to any fiber breakdown within an hour throughout
Trinidad and Tobago.
5. 4
Use of teams located and positioned in four major districts on the island of
Trinidad and two response crews for the island of Tobago.
Use of fully equipped bucket trucks with cable towing abilities
Certified and qualified all round cable construction fiber technicians in
placing, splicing and testing
Local research in spectrum analysis (base on usability, functionality and
problems faced on the local Digicel network in Trinidad and Tobago and
the Region by extension)
• Increase market share through charging affordable prices, while still making
a reasonable profit on each sale because you've reduced costs.
• Create an entry barrier to new entrants.
Core values
At 20/20TeleOptice we subscribe to the following core values:
Success: We define by optimizing service excellence, innovative strategies and sound
business principles.
Safety: To achieve the goal and purpose of 20/20TeleOptic and at the same time
maintain a positive environmental impact tin all areas including, nature, workers and
passerby safety, plants, animals, etc.
Teamwork: We foster and maintain a successful team environment that is balanced,
safe, positive, motivating and professional.
Service Excellence: Every facet of our business reflects the highest level of customer
service and quality with value. We are perceptive, attentive and responsive to the
needs of our customers.
Integrity: We value and practice honesty, integrity and ethical business practices.
Respect: We value and respect the strengths and individuality of all our employees.
Tradition: We honor our history and take responsibility for our future.
6. 5
SAFETY (HSE)
We at 2020TeleOptics as a conscientious service provider, we are committed to
people, safety and the environment. Consequently, our HSE goals and objectives are
outlined in our Health, Safety and the Environment (HSE) Policy document attached for
your convenience (see appendix 1).
Currently, we are making preparation to obtain SAFE TO WORK IN TRINIDAD AND
TOBAGO (STOW) Certification from the Energy Chamber of Trinidad and Tobago.
Structure
Dr. John C. Maxwell, postulates “Personnel determines the potential of an
organization”, while structure determines its size”. Our organizational size is
encapsulated in our team structure.
Shared Value
20/20TeleOptics leadership subscribes to a strong sense of “families” and Christian
values which underpins the organization's way of doing business.
There is a powerful sense of morals, ethics, purpose and a win-win approach in the
execution of the organization's business activities
7. 6
Executive Team
Our executive management team consists of the following:
Persons Position
Jason Cowie President/Managing Director
Maltie Cowie Director/Finance Manager
Colin Syriac Director/Operations Manager
Vera Mc Dugall Director/Ethics and Spiritual Advisor
Wayne Baptiste Director/Corporate Secretary
Linus Rogers Consultant
Growth of the Telecommunications industry
Many global surveys, done over the last two years, by repeatable firms and
organizations, have concluded that telecom continues to be a growing, vibrant
ecosystem, expanding rapidly across a broad swath of product, technology and
services companies. And believe there will be many new and emerging opportunities
which could continue to provide robust growth across all of the telecommunications
sub-sectors.
Traditional we are mindful that the sector is becoming more of an interconnected
ecosystem. Rather than “going it alone,” in many instances, companies can
experience success by strategically and intelligently forming alliances to offer
additional value to customers and build their businesses. With mobile increasingly
touching every industry, as well as every aspect of business and everyday life, there are
a myriad of possibilities for value-added joint efforts.
System
Our Online E Commerce website will provide membership for clients to have an
interactive relationship with our customer service team, also conduct credit card
payments for purchases and enable our customers’ access to online real-time
information on our products and all other logistics, training and Maintenance services.
8. 7
Capabilities, Competencies and Experience
We are mindful that the sector is becoming more of an interconnected ecosystem,
rather than “going it alone”. Therefore, we believe we can experience success by
strategically and intelligently forming alliances to offer additional value to customers
and build their businesses. With mobile increasingly touching every industry, as well as
every aspect of business and everyday life, there are a myriad of possibilities for value-
added joint efforts. This has motivated us to partner with Fiberserv to provide certificate
courses, from City & Guilds of the UK LLC, in the area of Training and development of
human resources in communications cabling and telecom construction here in Trinidad
& Tobago.
Massy Communications, one of our top clients, has benefited tremendously with outside
plant staffing in construction and fiber placement. We are also supplying the following
companies listed below with hardware and consultancy services, splicing & testing
equipment, providing support services with splicing teams, sale of end-user equipment
also after sales services for outside plant FTTH projects locally.
1) Massy Communications
2) K Telcom Ltd
3) CPE Solutions Ltd
4) Alliance Telecommunications Ltd
5) Wintec Services Ltd
6) Concietel Contractors Ltd
7) Lalla & G’s General contracting services
8) Live Teleoptics enterprises ltd
9) Fiberserv LLC
10) Actavo Network and In-Home Division
11) C Serv Ltd
9. 8
Customers
We at 20/20TeleOptics have identified the following organizations as our major potential
customers. We will be targeting following companies:
TSTT
DTTL
FLOW/ Columbus communications
Massy Communications
Sierra/Digicel Group
Air link Ltd.
Guyana Telecommunications &Telegraph Co
CWC/ Ericsson
Comcel Haiti
B Mobile/Lime Caribbean
Choice Wireless US Virgin Islands
BTC/ Bahamas
Claro Dominican republic/ Puerto Rico
ETECSA/Cuba
Haitel/Haiti
Orange Telecom.
Conclusion
10. Our statement of general policy is:
The identification of hazards and provision of sufficient control of the safety and
health and environmental risks arising from ou
Consulting consistently with all of our employees in matters affecting their health and
safety;
Providing safe working conditions and equipment;
Supplying and maintaining a secure and satisfactory office environment,
adequate
office ergonomic, machinery and equipment;
Ensuring safety in the use, handling and dispensing of all chemical substances;
Identification of environmental aspects and minimizing the impact of activities on
the environment;
Providing timely information, direction, training and coaching for all employees;
Assisting in the consistent honing of the skills and competencies of all employees in
the execution of their roles and functions;
Ensuring that systematic measures are prepared for prev
other work-related ill health;
Establishing systems of review and corrective measures of this document when and
where required periodically;
Ensuring total commitment to the principles, precepts and practices of all health and
safety matters;
Maintaining the safe transportation of articles;
Ensuring the continual improvement of the management of the Health and Safety
and Environmental Management System;
Ensuring compliance with relevant legislation.
Signed:
Jason Cowie
Managing Director
Date 02nd January 2016.
9
Our statement of general policy is:
The identification of hazards and provision of sufficient control of the safety and
health and environmental risks arising from our day to day core business activities;
Consulting consistently with all of our employees in matters affecting their health and
Providing safe working conditions and equipment;
Supplying and maintaining a secure and satisfactory office environment,
office ergonomic, machinery and equipment;
Ensuring safety in the use, handling and dispensing of all chemical substances;
Identification of environmental aspects and minimizing the impact of activities on
mely information, direction, training and coaching for all employees;
Assisting in the consistent honing of the skills and competencies of all employees in
the execution of their roles and functions;
Ensuring that systematic measures are prepared for prevention of accidents and
related ill health;
Establishing systems of review and corrective measures of this document when and
where required periodically;
Ensuring total commitment to the principles, precepts and practices of all health and
Maintaining the safe transportation of articles;
Ensuring the continual improvement of the management of the Health and Safety
and Environmental Management System;
Ensuring compliance with relevant legislation.
g Director
Appendix 1
Health, Safety and
Environment Policy
The identification of hazards and provision of sufficient control of the safety and
r day to day core business activities;
Consulting consistently with all of our employees in matters affecting their health and
Supplying and maintaining a secure and satisfactory office environment, ensuring
Ensuring safety in the use, handling and dispensing of all chemical substances;
Identification of environmental aspects and minimizing the impact of activities on
mely information, direction, training and coaching for all employees;
Assisting in the consistent honing of the skills and competencies of all employees in
ention of accidents and
Establishing systems of review and corrective measures of this document when and
Ensuring total commitment to the principles, precepts and practices of all health and
Ensuring the continual improvement of the management of the Health and Safety
g Director
Health, Safety and
Environment Policy
11. 10
Introduction:
20/20 Teleoptics Ltd maintains its safety standards by enforcing its Policies thus proving that
the Company as a result of its strict adherence to the rules and regulations set out has had
ZERO incidents/accidents on the job site to date.
Nomex coverall with reflective
patches, full body harness with
reflective vest
Personal Protective Equipment
Helmets:
All PPE's are OHSAS 18001 accredited. The Safety Officer at 20/20 Teloptics Ltd is responsible
for sourcing and inspecting all PPE.
The Safety Officer conducts Helmet inspection along with the respective Personnel to identify
any cracks or broken straps in the Helmet, in the event the Helmet does not meet the safety
requirements it will be discarded and new one will be provided by the Company.
This is to ensure that the head is protected at all times and thus minimize the risk of damage
that may occur.
PPE represents: Personal
Protective Equipment
12. Protective eye wear with side screens:
Protective eye wear should
meet the require OHSAS 18001
specifications for handling fibre
optic material.
The side screens are especially
important as this additional piece of protective wear is needed in order to
minimize the risk of scrap fibre optic material getting into the eyes of Personnel.
The Safety Officer conducts eye wear inspection along with the respective
Personnel to identify any cracks or scratch
meet the safety requirements it will be discarded and new one will be provided
by the Company. This is to ensure that the naked eye is protected at all times
and thus minimize the risk of damage that may occur.
Nomex coveralls with reflective patches:
All Coveralls must be made of Nomex material, as this material is fire retardant.
The reflective patches are needed as this aids in clearly identifying Personnel
out on the field.
The Safety Officer conducts Coverall in
Personnel for signs of any rips and that the reflective patches are securely
attached to the Coverall. In the event the Nomex Coverall does not meet the
safety requirements it will be discarded and new one will be provide
Company.
This is to ensure that the Personnel's body is protected at all times and thus
minimize the risk of damage that may occur.
11
Protective eye wear with side screens:
Protective eye wear should
meet the require OHSAS 18001
specifications for handling fibre
The side screens are especially
tional piece of protective wear is needed in order to
minimize the risk of scrap fibre optic material getting into the eyes of Personnel.
The Safety Officer conducts eye wear inspection along with the respective
Personnel to identify any cracks or scratches, in the event the Eye wear does not
meet the safety requirements it will be discarded and new one will be provided
by the Company. This is to ensure that the naked eye is protected at all times
and thus minimize the risk of damage that may occur.
coveralls with reflective patches:
All Coveralls must be made of Nomex material, as this material is fire retardant.
The reflective patches are needed as this aids in clearly identifying Personnel
The Safety Officer conducts Coverall inspection along with the respective
Personnel for signs of any rips and that the reflective patches are securely
attached to the Coverall. In the event the Nomex Coverall does not meet the
safety requirements it will be discarded and new one will be provide
This is to ensure that the Personnel's body is protected at all times and thus
minimize the risk of damage that may occur.
tional piece of protective wear is needed in order to
minimize the risk of scrap fibre optic material getting into the eyes of Personnel.
The Safety Officer conducts eye wear inspection along with the respective
es, in the event the Eye wear does not
meet the safety requirements it will be discarded and new one will be provided
by the Company. This is to ensure that the naked eye is protected at all times
All Coveralls must be made of Nomex material, as this material is fire retardant.
The reflective patches are needed as this aids in clearly identifying Personnel
spection along with the respective
Personnel for signs of any rips and that the reflective patches are securely
attached to the Coverall. In the event the Nomex Coverall does not meet the
safety requirements it will be discarded and new one will be provided by the
This is to ensure that the Personnel's body is protected at all times and thus
13. 12
Safety Boots:
Footwear is essential and steel tip shoes must be worn
at all times on the job site.
The Safety Officer conducts footwear inspection along
with the respective personnel to identify any cracks,
worn soling and correct steel tip size. In the event the
steel tip shoe does not meet the safety requirements it
will be discarded and new one will be provided by the
company.
This is to ensure that the personnel are protected at all
times and thus minimize the risk of damage that may
occur.
Gloves designed to handle fibre optic material:
Gloves are essential for protection of hands when
handing fibre optic material during placing and
splicing. The Gloves are used to protect transfer of
hazardous material to personnel
The Safety Officer conducts hand wear inspection along
with the respective personnel to identify any tears or other deterioration of the
gloves. In the event the gloves does not meet local HSE standards.
14. Full Body Harness:
A full body harness is worn when personnel have to
ascend heights
Of more than six (6) feet. This aids in the
prevention of falls.
The Harness is usually strapped to the electrical
pole when a job is
Being conducted.
The safety officer conducts Harness in
personnel to identify any breaks in straps, any tears in
buckles are fully functional and in th
safety requirements it will be discarded and new one wi
company. This is to ensure that the personne
minimize the risk of damage that may occur.
Also, and additional safety measure taken by 20/20 Teleoptics
to harness, in the event
recommended
13
A full body harness is worn when personnel have to
more than six (6) feet. This aids in the
The Harness is usually strapped to the electrical
The safety officer conducts Harness inspection daily, along with the
breaks in straps, any tears in the harness, ensures all
re fully functional and in the event the harness does not m
will be discarded and new one will be provided by the
This is to ensure that the personnel are protected at all times and
minimize the risk of damage that may occur.
ional safety measure taken by 20/20 Teleoptics Ltd
to harness, in the event there is no visible deterioration, there is a lifespan
recommended for replacement by manufacture.
spection daily, along with the respective
the harness, ensures all
event the harness does not meet the
ll be provided by the
protected at all times and thus
Ltd. with regard
there is no visible deterioration, there is a lifespan
15. 14
Overview
20/20 Teleoptics Ltd. is committed to ensuring all
personnel are supplied with the required protective gear and
that they are worn at the required times.
20/20 Teleoptics Ltd. also ensures that all PPE
Gears are inspected before the start of each work day.
The Safety Manager is responsible for ensuring that the
Personnel comply with these requirements.
Any breaches of the safety regulations are dealt with in
the strictest manner, a written communication with
suspension for a first safety breach and in the event a
second safety breach is committed, the personnel's
employment will be terminated with immediate effect.
The company has a zero tolerance for non-adherence
to the companies PPE Policy.
