3. Fighting corruption and other
business malpractice
Increasing investment
attractiveness of Ukraine
Promoting a public service
culture characterized by
fairness and accountability
5. Investigate complaints, issue
recommendations and monitor
implementation
Provide proposals to the Cabinet of Ministers
of Ukraine (CMU) concerning amendments
in legislative acts
Publish reports in mass media
and corporate website
Request and receive information
necessary to process complaints from
government agencies
Submit to the CMU recommendations
on how to address systemic causes of
violation of interests of businesses
Make public the information regarding
instances of corruption acts and the ways
the Council addressed them
6. 1. Legal entity
3. Individual entrepreneur
2. Natural person
1. Government agencies
2. State-owned/ controlled
companies
3. Local municipalities
7. You have exhausted at
least one stage of
appeal process
You don’t complain
against the private
business
No court or arbitral
decision has been made
Newest complaints: less
than 1 year
10. • 868 complaints received
• Top 3 most frequent complaints subjects: tax issues (49%), actions of
law enforcement agencies (19%), deficiencies in regulatory framework
(8%)
• Top 5 most active regions: Kyiv (43%), Kyiv region (11%), Kharkiv
region (6%), Odesa region (5%), Dnipro region (5%)
• 542 cases closed
• 87% of recommendations implemented
• UAH 6 000 000 000 direct financial impact
• 5 memoranda signed with government agencies
• 4 systemic reports publicized
• 75% of complainants are small/ medium business
• 80% are local companies
• 95% of complainants are satisfied
11. July 7, 2015 2015-2016
Complaint regarding
16 cases of
misappropriation of
mortgaged/leased
vehicles
(1) Discussion with
Ukrainian Union of
Leasing Providers
(2) Recommendations to
Interior Ministry
regarding amendments
in legislation
Cabinet Resolution,
which regulates the
procedure for state
registration of
vehicles approved.
Cars returned
October 5, 2016
