2. California State University,
Maritime Academy
Located in Vallejo, California, California Maritime Academy (Cal Maritime)
is a unique and specialized campus of the 23-campus California State
University (CSU) system. Serving 1200 students, we are one of only seven
degree-granting maritime academies in the United States — and the only
one on the West Coast.
3. Trivia Break
• The Cal Maritime mascot is the Keelhauler.
Who can tell us what that is?
4. Case History
• R25 used on campus for 6 to 8 years for
scheduling needs
– Never fully utilized potential
• Upgraded to 25Live in 2011
– Prompted by new facilities
5. Taking Ownership
• Several departments involved in 25Live
– No single owner
• The President championed overhaul of 25Live
– System became University Master Calendar
– Housed in a neutral spot on campus
6. The Right Staff
• Director of University Affairs
– Acts as a Chief of Staff
– New Position at Cal Maritime
– Advocated for effective policy and procedures
• Scheduler and Administration Specialist
– Dedicated specialist for 25Live implementation
– Oversees the University Master Calendar
– Designed University communication model
7. Finding Best Practices
• Reaching out to sister campuses
– CSU Stanislaus
• Campus visit
• Review of CSU Stanislaus business processes
– CSU San Marcos & Brad Atherton
• Brad Atherton: 25Live Guru and All Around Nice Guy!
• Conference calls and site visit
• Helped developed business processes
• Instructed/Trained on Admin Tool and system features
8. 25Live Hosted Training
• Three goals for our 25Live Trainer
– Finish setting up our business processes
– Develop our pricing model
– Understand Publisher
• Keith Stiles: The Great and
Powerful Oz
– Understood our needs
– Facilitated conversation with
key stakeholders
– Helped us accomplish our
goals
9. Trivia Break
• Our very own Great and Powerful Oz left
some furry babies back home. What animal
is he looking forward to seeing tomorrow?
10. Building Business Processes
• Creating an Event Request Form
– What questions need to be answered?
– Who needs to be notified?
• Creating a Business Process from the Event
Request Form
– How would the form look in a flow chart?
– What decisions need to be made?
11. Event Request Form
• What basic information is
needed?
• What detailed information
is needed?
• Who needs to know?
12. Business Process
• 25Live in its simplest form
– 3 Event Type Model
• Meeting WITH Services
• Meeting NO Services
• Calendar Announcements
– Notification System
• Location Notification
• Service Provider Notification
13. Event Types
Meeting NO Services
• Streamlined reservations
• Example:
– Normal University business
Meeting WITH Services
• Complex reservations
– Multiple questions
– Notifications
• Example:
– Commencement
– University conferences
– All third-party clients
Calendar Announcements
• Non-location specific
reservations
• Example:
– Student Registration Due
Date
18. Notification: The Dirty Details
• Set as “notification only” on the administration
tool.
• Creates a task for location approvers and service
providers
– Requires “acknowledge” within system
– Allows for accountability in the audit trail
– Business policy: Service Providers are required to
follow up for event details
– Business policy: Event owner is responsible for all
aspects of the event
19. Trivia Break
• Lays Potato Chips just announced the 4
finalist for the create a flavor contest. Name
one of the four flavors.
