Heather Chapman is seeking a position in the juvenile justice field based on her 15+ years of experience as a juvenile probation officer and detention assistant shift supervisor. She has a proven track record of providing quality customer service, effective monitoring and counseling of clients, and facilitating programming to support at-risk youth. Her experience also includes establishing gender-responsive groups and training others. She aims to continue promoting growth through communication and collaboration.

1. 10060 Clarkson Pl. Boise, Id 83704 •208-473-9413• hchapman33@hotmail.com
Heather Chapman
Objective
Passion, hard work and perseverance in the Juvenile Justice field has helped me to achieve recognition and success recognized by my
peers. Using a firm but fair approach of empathy and guided structure has given me many opportunities to support juvenile clientele
seeking direction. My 15 + years of experience, networking in this field, and interaction with stakeholders set me apart from others and
make me a viable candidate for this position. My objective in life and career is always continued growth, maintaining effective
communication and collaborative working relationships while modeling hard work. I enjoy working with the public to provide quality
customer service, conflict resolution and information about possible resources.
Experience
January 2012-Present Ada County Juvenile Courts Boise, Id
Juvenile Probation Officer
 Provides the Court with complete, accurate, and objective reports
 Submits Court documents within established timeframes
 Monitors clients’ compliance with Court orders
 Conduct Interviews with clients using motivational interviewing techniques to promote self efficacy
 Facilitate Gender Specific Groups, i.e. Girls Circle, V.O.I.C.E.S /Girls Circle Facilitator Certified
 Facilitator/Co-Facilitator for Weekend Detention Program
 Coordinates new and/or ongoing networking activities with community stakeholders
 Facilitates group(s) external to the agency while representing the agency
 Chair of Female Programming and Gender Responsive Training for ACJCS (IDAPA)
 Current Member of Northwest Alcohol Conference Volunteer
 Current Probation Representative- Meridian Advocates for Youth Safety and the new ACJCS Safety Team
 Provide quality customer service to shareholders in the community
May 1999-October 2010 Ada County Juvenile Detention Boise, Id
Assistant Shift Supervisor- (Shift Supervisor, Line Staff, On Call)
 Monitored Juveniles in the facility.
 Counsel juveniles upon intake into the facility.
 Small Group Facilitator Certified
 Facilitated weekly groups and started first gender specific programming. Networked throughout state to procure materials for
group purposes.
 Talk individuals down in crisis intervention.
 Perform and train others on intake process and criteria. Clear Juveniles for admittance.
 Was liaison for Idaho Juvenile Offender System (statewide repository for juveniles) and our facility, made sure up to date on newest
computer input procedures and trained staff.
 Coordinate and write all incident reports and documents for court records.
 Started Gender Responsive Specific Groups and trained facilitators in group programming
 A member of the Female Stakeholders of Idaho
 Line Worker of Year from Idaho Juvenile Justice Association 2007
 Bob Rader National Line Worker of the Year 2008-NJJDA
 District IV Representative for Idaho Juvenile Justice Association 2009-2012
 Provide quality customer service to shareholders in the community and public
1996-1997 Organization for Family Advancement Cedar City, UT
Female Tracker
 Accessed needs of high risk youth, monitored progress with case plans that identified client’s areas of improvement.
 Accompanied youth to court meetings and document progress with the courts.
 Facilitated weekly meetings with youth and families in promoting cognitive self change.
 Supplied weekly notes to sustain continued care. Targeted Case Manager.
Education

2. 208-473-9413•hchapman33@hotmail.com
Heather Chapman
2007-2010 Boise State University Boise, Id
Bachelors in Criminal Justice Administration
1992-1995 BYU- Idaho Rexburg, Id
Physical Education
 References are available on request