Presentation about reverse logistics in retail, given to students logistics in Belgium.

1. “I am Stef de Bont and I have
been working in Supply Chain
Management since 1993.
SCM is all about creating stuff
and supplying this to the market
for consumption”.

2. “Supply Chain Management
contributes to the
economical dilemma”.

3. “We need to
Create, Supply, Consume and
Dispose to maintain our welfare, but
the price we pay is too high”.

4. “I think we are in the need for
urgent changes in our
creation, supply, consumption
and disposal model”.

5. “We need to close the industrial
loop to better re-utilize disposed
products in a next
creation, supply and consumption
cycle”.

6. “The answer to the question
HOW is hidden in the word
…

7. “But RE goes beyond…
Recycling”.

8. Use
Stock
RECreation and Supply
Pair
Furbish
Manufacture
Cover
Cycle
Start of
Use
At Use
End of
Use
Consumption and Disposal

9. Create, Supply
and Consume
Supply Chain
Reverse Chain
Return and ReUtilize
It is all about “Value Creation by closing the
loop”…
… or Closed Loop Supply Chain, Cradle-toCradle, Circular Economy.

10. “I want to build the Reverse Chain
foundation to enable a
sustainable closed loop supply
chain that contributes to a better
planet”.

11. Unlocking Returns Value

12. • 12Return offers a platform and cloud software that
enables Branded and Retail companies to establish a
controlled reverse chain for different types of return.
• 12Return is an independent and trusted company that
enables co-operation between all parties in the reverse
chain.
• 12Return designs, implements and operates the reverse
chain of it’s customers, depending on the desired added
value.

13. Front-end customer
communication for a
controlled start of the
returns process.
Dynamic planning based
on a trade-off between
costs and value recovery
opportunities.
Back-end reverse chain
integration for controlled
execution and to
maximize value recovery.

14. Supporting your customer
while using your products
leads to sustainable brand
experience and customer
loyalty.
Smart collection and
recovery of products leads
to sustainable value for the
environment.
A controlled reverse chain is
your next sourcing
opportunity for valuable
products and components
and scarce raw materials.
Intelligent use of information
for smart decisions during
the returns process and the
entire product-life-cycle.

15. €
A B
PLATFORM
1 2
Controlled Reverse Chains

16. Self Service Portal and My12return
Returns Process Management
Application Programmer Interface

17. • E-Commerce is an emerging business and with the
growth of e-commerce purchases the number of returns
is growing as well.
• 12Return has developed a cloud-based returns solution
for e-commerce.
• This solution is focused on:
• A transparent service & returns process for the
consumer
• A controlled and efficient logistics process for the
merchant
• Providing control and visibility for all parties
• Stand-alone functioning with flexible extension

22. A transparent
service &
returns
process
Register
A controlled and efficient logistics process
Return
Self Service Portal
Recover
Recover
(logistics)
and My12return (financial)
Application Programmer Interface
Self Service
Portal for return
initiation and
status tracking
Carrier integration
for “drop-off” and
“collect”
My12return and
WMS integration
for logistics
returns
processing
Shopping Cart
Software and
ERP integration
for administrative
returns
processing

23. Self Service Portal for the customer

24. Status Tracking for the customer

25. My12return for returns processing

26. The 2014 challenge for E-Commerce:
• Establish return processes that support:
•
•
•
•
Customer satisfaction: conversion and retention
Sourcing: inventory planning
Financial: accurate financial forecasting
Sustainability: footprint and product recovery

27. 12Return
Dinalog Campus
Princenhagelaan 13
4813 DA Breda
The Netherlands
E: info@12return.nl
W: www.12return.nl
T: 0031-(0)76-5315300