2011 ONC Annual Meeting - Ted Eytan, MD - Ignite Presentation
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"Acceleration and tipping points : Consumer e-Health" 11/17/2011
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2011 ONC Annual Meeting - Ted Eytan, MD - Ignite Presentation
- 1. Consumer e-Health : A new era of listening Acceleration and Tipping Points, ONC Meeting, 11/17/11 Ted Eytan, MD MS MPH • Kaiser Permanente • The Permanente Federation • twitter: tedeytan © 2011 The Permanente Federation, LLC Thursday, November 17, 11 1
- 2. Tweet us! @tedeytan • @kpnewscenter Thursday, November 17, 11 2
- 3. Primary Care only happens here? Thursday, November 17, 11 3
- 4. Thursday, November 17, 11 4
- 5. 23 seconds Listening, pre-2000 18 seconds Length of patient opening statement before “redirection” 1984 1999 Thursday, November 17, 11 5
- 6. Thursday, November 17, 11 6
- 7. 3.7 million members connected, via kp.org 4,000,000 members 2,000,000 members 2003 2005 2007 2009 6/2011 Thursday, November 17, 11 7
- 8. and 350,000 Caregivers , too Parents and Children acting on behalf of loved ones 350,000 caregivers 275,000 caregivers 2010 200,000 caregivers 8/2011 Thursday, November 17, 11 8
- 9. Listening, 2011 §8.3 million secure emails sent §20 million test results viewed §45 million clinical telephone calls §Tweeting @KPMemberservice Thursday, November 17, 11 9
- 10. “Before, health care was something that happened at a hospital. Now I can own it.” “I’d be up a creek….” Thursday, November 17, 11 10
- 11. Better care: Blood pressure controlled 85% KP member 73% US 90th % 60% 2005 2006 2007 2008 Thursday, November 17, 11 11
- 12. Better care: Blood pressure controlled Significant? How 85% about p<0.0001 + email 73% US 90th % 60% 2005 2006 2007 2008 Thursday, November 17, 11 12
- 13. Thursday, November 17, 11 13
- 14. Failure to Notify, Abnormal Tests Lab 7.1% 92.9% An EHR did NOT close this gap! Thursday, November 17, 11 14
- 15. What will happen next? 15 Thursday, November 17, 11 15
- 16. Audrey Crist, MD, Family Physician, Portland, Oregon Thursday, November 17, 11 16
- 17. Book appointments, send email, get labs, visit summaries Thursday, November 17, 11 17
- 18. Thursday, November 17, 11 18
- 19. Wish you were here, Colorado Springs Thursday, November 17, 11 19
- 20. Thursday, November 17, 11 20
- 21. Thursday, November 17, 11 21