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Ted Eytan, MD MS MPH • @tedeytan
Kaiser Permanente Center for Total Health, Washington, DC USA • @KPTotalHealth
October 20, 2015
Center for Total Health and Social Innovation
American College of Preventive Medicine Corporate Roundtable
Hi. I’m Ted.
@tedeytan
Total Health Across America Digital Wall
with Keith Montgomery and Scott Kaiser, MD, Motion Picture and Television Fund
October, 2015 | Photo: https://www.flickr.com/photos/taedc/21437782833/
We’re here from the future
Medicare 50th Anniversary Celebration
with Maureen Simmons and Danielle Pere
July 29, 2015 Photo: https://flic.kr/p/wo1teh
So are you
#CTHNext: Social Innovation
Characteristics: “sheer persistence,
a kind of benign ruthlessness,
clutching onto an idea beyond the
bitter end, always taking no as a
question.”
Enter Harry Bridges: “It was a
marriage with great potential. Bridges
needed a health plan for his
members and Henry Kaiser needed
health plan members. Instant
symbiosis.”

Social Innovators
Harry Bridges: Young Seaman
https://depts.washington.edu/labpics2/repository/main.php?g2_itemId=5081; Social
innovation: What it is, Why it matters and how it can be accelerated; Mulgan G, Tucker S,
Ali R, Sanders B. Social innovation: what it is, why it matters & how it can be accelerated.;
2007. Available at: http://www.sbs.ox.ac.uk/ideas-impact/skoll/research/social-innovation-
reports-resources/social-innovation-what-it-why-it-matters-how-it-can-be-accelerated;
http://kaiserpermanentehistory.org/latest/harry-bridges-and-sidney-garfield-synergistic-
collaboration/
Step it Up! with Vice Admiral (VADM) Vivek H. Murthy, M.D., M.B.A.
September, 2015 | Photo: https://www.flickr.com/photos/taedc/20663952653/
Jodie Lesh, SVP Strategic Planning, Kaiser Permanente Southern California
Keith Montgomery, Executive Director, Center for Total Health
October, 2015 | Photo: https://flic.kr/p/yMD9Gc
Step it Up! with Vice Admiral (VADM) Vivek H. Murthy, M.D., M.B.A.
September, 2015 |
Source: https://twitter.com/tedeytan/status/656432085133975552
A famous counter on a famous trail
https://www.traillink.com/trail-maps/metropolitan-branch-trail.aspx
Yen Greene and William Hyerle, April 2015
On a complete street
2nd Street NE with CTHNext Capital Bikeshare
October, 2015 | Photo: https://www.flickr.com/photos/taedc/21358231361/
A heartbeat: Daily counts Jan-Aug, 2015
Source: Kaiser Permanente Web Analytics, updated 10/08/2015
5.2 million members connected, via kp.org
Source: Kaiser Permanente Web Analytics, updated 10/08/2015
In 2015, per month
1.9 million emails
3.4 million test results reviewed
50% of the shared results
406 thousand appointments made
40 % signed on 5 or more times
5.2 million members connected, via kp.org
Fueling the future of care
To heal, you have to not harm
Kaiser Permanente’s Commitment to
RENEWABLE ENERGY
What’s the BIG DEAL?
What’s the IMPACT?
Offsite Energy Onsite Energy
Concerned about climate change and its threat to human health,
Kaiser Permanente will expand its use of renewable energy with
several new significant wind and solar energy projects.
110 MW Solar
power capacity to
be purchased
from Blythe solar
plant in
Riverside, CA
43 MW Wind
70 MW Solar
power capacity to
be purchased from
turbines at Golden
Hills wind farm in
Altamont Pass, CA
power capacity to be
installed via new
solar arrays added
to as many as
170 hospitals &
other facilities in CA
kp.org/green
With equity for all
Help Kaiser Permanente
become a leader in providing
Trans*-inclusive care.
Kaiser Permanente is looking at
transgender, gender-expansive,
and gender non-conforming
person care in a new way, and
we want to partner with you
to create high quality care that
meets you where you’re at.
We are starting an exciting
project that will provide insight
directly to our nurses, doctors,
leaders, and staff to inspire us to
focus on your total health, so you
can focus on a great life. We are
not just looking to provide the
best clinical care possible,
we want to understand and
address your needs, goals, and
what makes you tick.
We are looking for people who
would be interested in any of
the following opportunities. We
are able to offer honorariums for
your participation, and we ensure
the privacy and confidentiality
of what is shared in a safe,
comfortable environment for
you. We treat everything you
share with us with confidentiality,
respect, and empathy.
We are interested in:
• Meeting trans-identified, gender-expansive,
and gender non-conforming people who are,
or have been, Kaiser Permenente members.
• Interviewing you in your home or another
comfortable place for 2-3 hours.
• Interviewing you along with a close
friend or family member so that you can
both provide your perspectives together.
• Learning what it’s like to be you by
shadowing you through part of your day.
• Seeing Kaiser Permenente from your
perspective by shadowing you on a visit.
Who are we? We are the Innovation Consultancy
at Kaiser Permanente. We work with people in
a human-centered, empathic way to understand
their experiences and design new and better
ways for Kaiser Permanente to meet their health
and wellness goals and needs.
Here are the tentative dates for our fieldwork.
If you can’t do these dates, we can be flexible:
February 24-27, March 10-13, March 17-20
Thank you for your interest. For more info, or to
express your interest, please contact
Katherine Duong: katherine.t.duong@kp.org or
Dana Ragouzeos: dana.n.ragouzeos@kp.org
Project Lantern - Synthesis Room, Oakland, CA USA
April, 2015 Photo: https://flic.kr/p/s2ZFZr
#transformKP: Total Health and Social Innovation
Labor-Management Partnership all-hands
December 2, 2014 • San Francisco, CA USA
Ted Eytan, MD, MS, MPH • The Permanente Federation, LLC • @tedeytan
© 2014 The Permanente Federation, LLC
Desert Center, 1933
When any human being is hurt, or sick and full of toxins and down
with energy at ebb tide - then of all times the surroundings should
be most beautiful, most gentle.” - Sidney Garfield, MD
Why
“Dream Grounds for a Dream Hospital”
Source: http://kasierpermanentehistory.org ; Joe Bialowitz, MS, HEM, Senior Environmental Stewardship Consultant, Kaiser Permanente
Why
Source: http://www.businesswire.com/news/home/20130819005270/en/Mazzetti-Congratulates-Kaiser-Permanente-Opening-Westside-
Medical ; http://xnet.kp.org/newscenter/pressreleases/scal/2012/011712sandiegosolar.html
“Showcases of modern, green hospital design”
It really is in our DNA…
Advertisement, Kaiser Industries
Source: http://kaiserpermanentehistory.org/latest/kp-working-toward-cleaner-air/
Thank you

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Intro to Kaiser Permanente Center for Total Health and Social Innovation

  • 1. Ted Eytan, MD MS MPH • @tedeytan Kaiser Permanente Center for Total Health, Washington, DC USA • @KPTotalHealth October 20, 2015 Center for Total Health and Social Innovation American College of Preventive Medicine Corporate Roundtable
  • 3. Total Health Across America Digital Wall with Keith Montgomery and Scott Kaiser, MD, Motion Picture and Television Fund October, 2015 | Photo: https://www.flickr.com/photos/taedc/21437782833/ We’re here from the future
  • 4. Medicare 50th Anniversary Celebration with Maureen Simmons and Danielle Pere July 29, 2015 Photo: https://flic.kr/p/wo1teh So are you
  • 6. Characteristics: “sheer persistence, a kind of benign ruthlessness, clutching onto an idea beyond the bitter end, always taking no as a question.” Enter Harry Bridges: “It was a marriage with great potential. Bridges needed a health plan for his members and Henry Kaiser needed health plan members. Instant symbiosis.”
 Social Innovators Harry Bridges: Young Seaman https://depts.washington.edu/labpics2/repository/main.php?g2_itemId=5081; Social innovation: What it is, Why it matters and how it can be accelerated; Mulgan G, Tucker S, Ali R, Sanders B. Social innovation: what it is, why it matters & how it can be accelerated.; 2007. Available at: http://www.sbs.ox.ac.uk/ideas-impact/skoll/research/social-innovation- reports-resources/social-innovation-what-it-why-it-matters-how-it-can-be-accelerated; http://kaiserpermanentehistory.org/latest/harry-bridges-and-sidney-garfield-synergistic- collaboration/
  • 7. Step it Up! with Vice Admiral (VADM) Vivek H. Murthy, M.D., M.B.A. September, 2015 | Photo: https://www.flickr.com/photos/taedc/20663952653/
  • 8.
  • 9.
  • 10.
  • 11. Jodie Lesh, SVP Strategic Planning, Kaiser Permanente Southern California Keith Montgomery, Executive Director, Center for Total Health October, 2015 | Photo: https://flic.kr/p/yMD9Gc
  • 12. Step it Up! with Vice Admiral (VADM) Vivek H. Murthy, M.D., M.B.A. September, 2015 |
  • 13.
  • 15. A famous counter on a famous trail https://www.traillink.com/trail-maps/metropolitan-branch-trail.aspx Yen Greene and William Hyerle, April 2015
  • 16. On a complete street 2nd Street NE with CTHNext Capital Bikeshare October, 2015 | Photo: https://www.flickr.com/photos/taedc/21358231361/
  • 17. A heartbeat: Daily counts Jan-Aug, 2015
  • 18. Source: Kaiser Permanente Web Analytics, updated 10/08/2015 5.2 million members connected, via kp.org
  • 19. Source: Kaiser Permanente Web Analytics, updated 10/08/2015 In 2015, per month 1.9 million emails 3.4 million test results reviewed 50% of the shared results 406 thousand appointments made 40 % signed on 5 or more times 5.2 million members connected, via kp.org
  • 21. To heal, you have to not harm Kaiser Permanente’s Commitment to RENEWABLE ENERGY What’s the BIG DEAL? What’s the IMPACT? Offsite Energy Onsite Energy Concerned about climate change and its threat to human health, Kaiser Permanente will expand its use of renewable energy with several new significant wind and solar energy projects. 110 MW Solar power capacity to be purchased from Blythe solar plant in Riverside, CA 43 MW Wind 70 MW Solar power capacity to be purchased from turbines at Golden Hills wind farm in Altamont Pass, CA power capacity to be installed via new solar arrays added to as many as 170 hospitals & other facilities in CA kp.org/green
  • 22. With equity for all Help Kaiser Permanente become a leader in providing Trans*-inclusive care. Kaiser Permanente is looking at transgender, gender-expansive, and gender non-conforming person care in a new way, and we want to partner with you to create high quality care that meets you where you’re at. We are starting an exciting project that will provide insight directly to our nurses, doctors, leaders, and staff to inspire us to focus on your total health, so you can focus on a great life. We are not just looking to provide the best clinical care possible, we want to understand and address your needs, goals, and what makes you tick. We are looking for people who would be interested in any of the following opportunities. We are able to offer honorariums for your participation, and we ensure the privacy and confidentiality of what is shared in a safe, comfortable environment for you. We treat everything you share with us with confidentiality, respect, and empathy. We are interested in: • Meeting trans-identified, gender-expansive, and gender non-conforming people who are, or have been, Kaiser Permenente members. • Interviewing you in your home or another comfortable place for 2-3 hours. • Interviewing you along with a close friend or family member so that you can both provide your perspectives together. • Learning what it’s like to be you by shadowing you through part of your day. • Seeing Kaiser Permenente from your perspective by shadowing you on a visit. Who are we? We are the Innovation Consultancy at Kaiser Permanente. We work with people in a human-centered, empathic way to understand their experiences and design new and better ways for Kaiser Permanente to meet their health and wellness goals and needs. Here are the tentative dates for our fieldwork. If you can’t do these dates, we can be flexible: February 24-27, March 10-13, March 17-20 Thank you for your interest. For more info, or to express your interest, please contact Katherine Duong: katherine.t.duong@kp.org or Dana Ragouzeos: dana.n.ragouzeos@kp.org Project Lantern - Synthesis Room, Oakland, CA USA April, 2015 Photo: https://flic.kr/p/s2ZFZr
  • 23. #transformKP: Total Health and Social Innovation Labor-Management Partnership all-hands December 2, 2014 • San Francisco, CA USA Ted Eytan, MD, MS, MPH • The Permanente Federation, LLC • @tedeytan © 2014 The Permanente Federation, LLC Desert Center, 1933 When any human being is hurt, or sick and full of toxins and down with energy at ebb tide - then of all times the surroundings should be most beautiful, most gentle.” - Sidney Garfield, MD
  • 24. Why “Dream Grounds for a Dream Hospital” Source: http://kasierpermanentehistory.org ; Joe Bialowitz, MS, HEM, Senior Environmental Stewardship Consultant, Kaiser Permanente
  • 25. Why Source: http://www.businesswire.com/news/home/20130819005270/en/Mazzetti-Congratulates-Kaiser-Permanente-Opening-Westside- Medical ; http://xnet.kp.org/newscenter/pressreleases/scal/2012/011712sandiegosolar.html “Showcases of modern, green hospital design”
  • 26. It really is in our DNA… Advertisement, Kaiser Industries Source: http://kaiserpermanentehistory.org/latest/kp-working-toward-cleaner-air/