The document provides announcements from the Learning Commons at UMass Amherst for the week of March 28th to April 2nd. It highlights new and expanded services at the Circulation/Reserves desk, streaming video collections, study abroad advising, printing services, research help, tutoring, and quiet study spaces. It also provides reminders about parking, lost items, copyright information, and more.
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
How to Build a Dynamic Social Media PlanPost Planner
Stop guessing and wasting your time on networks and strategies that don’t work!
Join Rebekah Radice and Katie Lance to learn how to optimize your social networks, the best kept secrets for hot content, top time management tools, and much more!
Watch the replay here: bit.ly/socialmedia-plan
1. Learning Commons Announcements “ Nobody ever graduated from a library. Nobody ever graduated without one.” 3/28/2011-4/2/2011
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6. Study Abroad Advising at The Link Monday – Thursday 4:00-8:00 p.m. Brought to you by the International Programs Office, 545-2710, www.ipo.umass.edu , abroad@ipo.umass.edu
10. Leave something behind in the library? Check the Library’s Lost and Found at the new Circulation/Reserves Desk on this level .
11. is a walk-in advising service providing declared and undeclared undergraduates with answers to quick advising questions. Experienced Peer Advisors are on hand to assist you with: Finding General Education courses Interpreting your Degree Progress Report Navigating Spire and much more! The Academic Advising Link
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13. THIS IS BIG. POSTER PRINTING AT THE LEARNING COMMONS
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17. If you cannot return it within 4 hours: Contact the Reserve Office at (413) 545-2358 or [email_address] If you follow these instructions, late fees will be waived. IF YOU CANNOT CARRY IT: Leave the laptop where it is. Once you are safe, call (413)545-2358 IF YOU CAN CARRY IT: Bring the laptop with you. Return it within 4 hours of the Library reopening. During a FIRE ALARM what do I do with a LIBRARY LAPTOP? YOUR SAFETY IS OUR PRIORITY Leave as quickly as possible
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19. Printing files from SPARK? Avoid problems! Before you print, SAVE YOUR FILE TO THE DESKTOP THEN, open it and print.
20. Too many databases? Not sure where to start? Use a Research Guide! Research Guides http://www.library.umass.edu/subject are convenient and relevant to students and faculty doing research, and can be embedded in SPARK. Click on the link for subject research guides on the library homepage .
21. Remember to: : Save to an external source such as a USB drive or UDrive to avoid data loss if the computer is shut down!!!
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24. Writing Center Services: Writing Center Stop in or make an appointment to get 30 minutes of assistance on your writing project from trained experts. All levels and disciplines are welcome! Check out umass.edu/writingcenter for details and appointments
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26. is a walk-in advising service providing declared and undeclared undergraduates with answers to quick advising questions. Experienced Peer Advisors are on hand to assist you with: Finding General Education courses Interpreting your Degree Progress Report Navigating Spire and much more! The Academic Advising Link
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31. Sample question from OIT Copyright Quiz What is the minimum the RIAA (Recording Industry Association of America) can make you pay for infringing copyright on just one song ?(Choose one) Inform yourself. Protect yourself. Take the OIT Copyright Quiz: http://www.oit.umass.edu/copyright/quiz.html
35. Did a slide go by too quickly? Visit the Learning Commons website: http://www.umass.edu/learningcommons and click Weekly Announcements (under News) View these announcements on the Web!