The Salvation Army of Lubbock 2011 Annual Report summarizes the organization's activities and finances for the year. It provides details on the expansion of services, including the opening of the first comprehensive transitional living program, Red Shield Home. The report outlines goals to complete the third phase of Red Shield Home and sustain increased service levels. Financially, the organization received over $2.4 million in support and revenue, spending $2.3 million on programs and expenses.

1. Expect Change
The Salvation Army of Lubbock
2011 Annual Report

2. Mission Statement
2
Our Year
3
Our Vision
5
One Life at a Time
6
Summary of Services
7
Christmas Assistance 2010
8
Red Shield Home Transitional Living program
9
Financial Summary
11
Leadership
13
About The Salvation Army
14
Table of Contents

3. The Salvation Army,
an international movement,
is an evangelical part of the
universal Christian Church.
Its message is based on the Bible.
Its ministry is motivated by
the love of God.
Its mission is to preach the
gospel of Jesus Christ and to
meet human needs in His
name without discrimination.
Mission Statement

4. Major Mike Morton
Dear Friends,
A society is best transformed when
it is lifted from the bottom: when one
elderly man is given warm shelter
for the evening; when a struggling
mother is offered support; or when a
troubled youth receives key guidance
at a critical moment.
Throughout the South Plains, The
Salvation Army is helping transform
communities one life at a time,leading
as it serves. It’s a story as old as The
Salvation Army itself. Older, in fact:
Perhaps it started when a good man
washed His friends’ feet.
Our spiritual heritage is a precious
legacy.Itisourprimaryengineof hope
in our community’s constant struggle
to rediscover and reinvent its own
basic goodness. And The Salvation
Army is in the middle of that struggle.
TheSalvationArmy’stwinmissions
of Christian ministry and social
service support one another. Just like
a bird, we soar only on the strength
of both wings. Were we just a church,
we would not be able to serve as many
people. Yet if we were just a social
service organization, lives would not
truly be transformed.
We are here to meet human needs.
We are here to help transform society.
And if we are here to lead, we lead
best only when we serve most.
As we have seen so many times
at moments of disaster and crisis,
challenge often brings out the best in a
community. This year our community
has faced many challenges and we
rose together to meet the need: from
an apartment fire that left 60 families
homeless to one of the worst wildfire
seasons in state history.
The Salvation Army and Lubbock
community worked together to feed
firefighters, provide bottled water
to first responders, provide new
furniture to families, and clothes to
those without. No matter the need,
we have been there to answer the
challenge. Families were fed and
children were clothed because of the
Lubbock community, who rose to
meet the challenge.
Though our work usually begins
with meeting immediate needs, it
rarely ends there, because spiritual
2011 in Review

5. transformation is essential for lasting
change. Central to our mission is
holistic ministry- moving beyond the
moment’s crisis to address deeper
spiritual hunger.
A man or a woman- a boy or a girl- is
a whole person. Our mission is always
to the whole person; we don’t divide of
categorize the individual. Redemption
is spiritual, physical, emotional and
intellectual. Real transformation
must involve the whole person. That’s
fundamental to who we are, and it
works.
But don’t just take our word for it.
Come see our mission in action seven
days a week in our Comunity Soup
Kitchen. Come see need and despair
be transformed by hope and joy 365
days a year in our men’s, women’s
and family shelter programs. These
programs are just one more way we
are working toward change in our
community- one life at a time.
May God bless you.
Sincerely,
Major Mike Morton
Corps Officer
Dear Friends,
In a world of constant change,
The Salvation Army is a constant
source of hope. When disaster
strikes our community- or when
the disaster is personal- those
who are hungry or hurting find
encouragement, renewal and a
new beginning under the shield of
The Salvation Army.
It is a privilege to be associated
with The SalvationArmy and to be
part of the army behind the Army.
To do its extraordinary work, The
Salvation Army depends on the
Lubbock community- ordinary
people like you and me. When
we are able to do that- adding our
voice, our time and our resources
to the mission- then every time
The Salvation Army meets the
needs of fellow citizens, you and I
are right there with them.
Thank you for being there.
Lynn McClendon
Advisory Board Chairwoman
Advisory Board
Chairwoman

6. In 2011, The Salvation Army continued transforming lives as we offered high amounts
of services to meet the increased need. This outreach included The Salvation Army’s first
comprehensive transitional living program in Lubbock, the Red Shield Home.
2011
Goals This Year
We are humbled and touched by the Lubbock community’s continued support of
TheSalvationArmyprograms.Moreover,wethankyou–ourdonors,volunteers,and
advisory organization members–for helping make miracles possible with generous
contributions of money, time, and energy.
Ourgoalissimple:Wewillcontinuetoprovideserviceswithyoursupport.Whether
it’s a night of shelter, a hot meal, or a guiding hand, someone’s life will be changed.
We would never be able to tell you about all of them, but think of the addict who
wasrehabilitatedandnowcounselsothersontheroadtorecovery.Thinkof thefamily
with nowhere to go that was taken in and cared for until they could get back on their
feet.Andthinkof thechildrenwhograduatedfromhighschoolbecauseTheSalvation
Army reached out a loving hand to them.
Imagine all the stories behind the numbers as you read this report, and you will
see that it really has been a good year for our community.
In 2012, we will complete the third phase of the Red Shield Home with the addition
of a transitional housing program. We will work to stabilize the growth in services we
have achieved over the last two year in order to sustain this level of service in the future.
2012
Our long term goal is to focus on the transitional living needs of the Lubbock homeless
community, while establishing The Salvation Army as a leading social service
organization in Lubbock.
Beyond

7. One Life at a Time
Steven was freezing. He sat huddled around
sleeping bags and blankets under an overpass
neardowntownLubbock.Stevenhadchosennot
to go to The Salvation Army shelter that night
because he didn’t want to give up his location,
whichcompletelyprotectedfromthewindmaking
a prime location. So Steven tried to ignore the
freezing temperatures and sleep.
When The Salvation Army canteen (mobile kitchen) stopped at his overpass
handing out hot coffee and chili (Survive the Night program), Steven took some
gratefully, just hoping to warm up a bit. Major Mike Morton started talking with
Steven; why would anyone want to stay out in this weather, he asked. Steven
answered that he had been drunk the last time he stayed at The Salvation Army
shelter and had to be asked to leave.In the below freezing weather,Major Morton
madeanimportantdecision;Steven’sindiscretionwaspardonedandhewasinvited
tospendthenightinawarmbedratherthanundertheoverpasswherehislifewas
threatened by the uncommonly cold temperatures.
Steven broke into tears as he accepted Major Morton’s offer and climbed into
the canteen to head to the shelter.
Steven wanted to stay past the three day emergency shelter limit, so he joined
the transitional program and got a job as a Salvation Army bell ringer. In this
position he received job training, warm clothing and a sack lunch in addition to
breakfast and dinner at the community soup kitchen and accommodations at the
shelter. He completed the full six weeks of work provided through The Salvation
Army’s bell ringer work program and remained at the shelter through the new
year.
Steven’s story is just one of many, but it highlights the incredible impact of the
community’s financial contributions to the soup kitchen, shelter and red kettles
and donation of time volunteering with the Survive the Night program.There are
many stories like Steven’s.
Some have reached their happy ending, while others are still fighting. But they
are not fighting alone.The SalvationArmy is there fighting for those in need.One
life at a time.

8. Total cases served (Duplicated)
Total persons served
Meals provided
Grocery orders provided
Lodgings provided
Housing assistance provided
Clothing items distributed
Furniture items distributed
Medical orders provided
Energy assistance provided
Personal comfort kits provided
Toys distributed
Gifts distributed
Transportation orders provided
Persons transported
Persons provided camp experience
Total number of days provided
Interviews
Officers
265 Individuals visited
Others
League of Mercy
7,123 Individuals visited
Services to Individuals
Women’s Ministries
Men’s Fellowship Club
Corps Cadets (teens)
Adventure Corps (young adult)
Sunbeams (young children)
Girl Guards (young girls)
Advisory Board
Total volunteers
Total volunteer hours
Groups using facilities
322 No. attending sessions
73 Hours of facility use
Employees
Sunday school
Sunday morning worship
Children’s worship
Youth spiritual development
Adult spiritual development
Weekday meetings
Seekers–adults
Seekers–youth
Spiritual Commitments
17,241
5,857
75,101
2,768
14,235
262
9,132
100
83
225
8,640
16,072
37,083
266
305
114
338
31,953
135
145
177
COMPREHENSIVE
ASSISTANCE
Transportation
Camp
Other
VISITATION
Hours of Visitation
1,619
442
3
39
11
20
288
4,949
33,321
10
210
2,299
6,282
31
286
233
1,061
79
3
82
SOCIAL ADJUSTMENT
AND DEVELOPMENT
Group Activities
Administration
GROUP WORSHIP
Worship and Witness

9. Toys distributed
Children provided
gifts
Food boxes
provided
Families served
Elderly provided
care packages
Bellringers
provided
temporary work
Total volunteers
Total volunteer
hours
Christmas Assistance
14,620
3,655
1,537
1,700
1,833
130
4,127
12,937
Christmas of 2010 provided some added
challengesforTheSalvationArmyof Lubbock.
Twice as many families came to The Salvation
Army requesting Christmas assistance. No
family was turned away from The Salvation
Army and thanks to the generosity of the
LubbockcommunitynochildintheAngelTree
program went without gifts.
In addition, The Salvation Army provided
1,537 food boxes to families in need at
Christmas. These food boxes included fresh
andfrozenmeats,fruitsandvegetables,canned
goods, bread, juice and tea.
As always, The Salvation Army’s bellringer
work program provided 130 individuals with
much needed jobs during a particularly tough
time of the year. These individuals received
minimumwage,jobtraining,clothinganddaily
sack lunches during their employment.
Finally,TheSalvationArmyprovided1,833
care packages to shut ins and nursing home
residents. These packages included cookies,
socks, a stuffed animal, and bath products.
The Salvation Army saw an increase in the
numberof volunteerswhocameouttosupport
the mission of The Salvation Army. We could
not have accomplished our mission last
Christmas without their help.
2010 Assistance

10. Red Shield Home
In 2011, The Salvation Army saw the Lubbock community increase in
awareness of a lack of care for a significant portion of its homeless and
margninally homeless populations. The Salvation Army is working to help
solve this gap in the contiuum of care for these individuals.
As an expansion to The Salvation Army’s emergency shelter,which has been
open in Lubbock since 1929, the Red Shield Home Transitional Living
Program offers a three-tiered approach to eradicating cyclical homelessness.
After opening the Transitional Shelter, The Salvation Army will offer a
total of 84 beds. In spring of 2012, The Salvation Army intends to begin the
Transitional Housing program.
The Salvation Army will offer 118 total beds when all shelters are open.
Transitional Living Program
Emergency
Shelter
Transitional
Shelter
Transitional
Housing
Step 1 Step 2 Step 3

11. Emergency Shelter
The Emergency Sheltering Program
provides free emergency shelter and
food to homeless men, women, and
families 24-hours a day, 365 days a
year, for up to three nights every 90
days. Shower and laundry facilities
are offered to all clients as well as
voicemail and postal box services. 29
beds are available.
Transitional Shelter
The Transitional Sheltering Program
offers 55 beds for one to six months
to help individuals and families work
toward key objectives that allow them
to become self-sufficient.
While in the program, families are
provided with basic needs including
shelter, food and clothing. Recipients
of this program are often single
parents who are trying to support two
to three children.
Targeted objectives for this program
include: gaining employment,
securing child care, access to medical
services, acquiring transportation,
increasing job skills, financial literacy
training, developing life skills, and
access to community resources.
Transitional Housing
The Transitional Housing Program
is a six month to two year program
that provides housing and support
services to individuals desiring to
rise above poverty and to eliminate
the constant threat of homelessness.
The Transitional Housing Program
will serve approximately six to nine
families at any given time.
Program components include:
-Intake and Assessment
-Intensive Case Management
Services
-Transportation
-Education and Training
-Follow Up
-Collaboration with other agencies
In Spring 2011, The Salvation Army
received a $150,000 pledge from
United Supermarkets for renovations
for housing facilities.
This program is expected to begin in
early 2012 and offer 34 beds when
facilities are completed.

12. 2011 Financial Report
The Salvation Army
Lubbock, Texas
Statement of Cash Transactions
Fiscal Year Ended September 30, 2011
Salaries
26%
Professional
fees
3%
Other program
and general
expense
59%
Payments to
supervising
headquarters
8%
Miscellaneous
4%
Contributions
51%
Donations in kind
18%
Contributed
services
5%
Special events
1%
Allocated by federated
fund
8%
Government agency
support
8%
Other revenue/internal
support
2%
Miscellaneous
7%
Revenue
Expense

13. Bequests
Your continuing interest and
support may be expressed by
remembering The Salvation
Army in your will or through
a wide variety of other giving
opportunities. For further
information and advice,
consult your local Salvation
Army officer or your attorney.
Every day, in many ways,
men and women engage in
uncommon acts of generosity.
Once the decision to make a gift
is made, however, careful
planning will ensure the most
cost-effective result.
Through consultation with your
advisers and a Salvation Army
representative, you can develop
a strategy of charitable giving
that works both to your
advantage and for those helped
by The Salvation Army.
The Salvation Army offers
document drafting assistance
and trustee services providing
investment management and
administration.
Revenue
Public support received directly:
$1,264,692.89 Contributions
$456,673.00 Donations in kind
$113,995.48 Contributed services
$14,680.00 Special events
Support received indirectly:
$192,633.69 Allocated by federated fund
$211,367.30 Fees/grants from government agencies
$53,019.36 Other revenue/internal support
Miscellaneous support: $169,769.99
TOTAL SUPPORT AND REVENUE:
$2,476,831.71
Expense
Program and supporting services:
$613,998.89 Staff compensation
$63,438.84 Professional fees
$1,383,931.71 Other program and general expense
$176,429.91 Payments to supervising headquarters
Miscellaneous expense: $102,303.35
TOTAL EXPENSE: $2,340,102.70
$136,729.01 Excess of revenue over expenses

14. Patricia Beck
Community Volunteer
Kay Brown
Community Volunteer
Pat Campbell
General Counsel
Texas Tech University
Patty Chambers
Realtor - Retired
Covar Dabezies
Community Volunteer
Linda Edwards
Community Volunteer
Danny Espinosa
Architect
Accessibility Compliance
Services
Ken Field
Comptroller - Retired
Great Plains Distributors
Dave Freriks
Secret Service - Reitred
Chip Gilmour
Officer
Lubbock National Bank
Erin Harriger
Community Volunteer
Robert Lawless
Retired
Texas Tech University
Sheryl Lawrence
Dental Hygienist
Larry Lowe
Investments
Lynn McClendon
Community Volunteer
Tom Neal
Physician
Cathy Porter
Community Volunteer
Alton Ryan
Reitred
Texas Instruments
Marsha Sharp
Associate Athletic
Director
Texas Tech University
Carl Tepper
McDougal Land Co.
Keith Wiseman
Pastor - Retired
First United Methodist
Leadership
Regular members Emeritus members
Coffee Conner
Insurance Agent
Mass Mutual
Ralph Jumper
Retired
Plan-Ex Corp
Joy Lambert
Bank Vice President -
Retired
Tom Reynolds
Military Chaplain -
Retired
Robert Taylor, Jr.
CEO
United Supermarkets
Life members
Denver Samples
Principal - Retired

15. About The Salvation Army
“Doing The Most Good.” In these four words, our
mission – to feed, to clothe, to comfort, to care. To rebuild
broken homes and broken lives. By walking with the addicted,
we can lead them to recovery. In fighting hunger and poverty,
we can feed and nurture the spirit. And, in living and
sharing the Christian Gospel by meeting tangible needs, we
give the world a lasting display of the love behind our beliefs.
The Salvation Army operates 7,821 centers in communities
across the United States. These include food distribution,
disaster relief, rehabilitation centers, anti-human trafficking
efforts, and a wealth of children’s programs. Our work is
funded through kettle donations, corporate contributions,
and the sale of goods donated to our Salvation Army Family
Stores. Eighty-two cents of every dollar we spend supports
our various misions across the country. We are a tax-
exempt 501(c)(3) organization, and contributions are
deductible for Federal Income Tax Purposes to the extent
permitted under Section 170(b)(2) for corporations.
An international movement, The Salvation Army is an
evangelical arm of the universal Christian Church. Our
message is based on the Bible, and our ministry is motivated
by the love of God. We preach the Gospel of Jesus
Christ and meet human needs in His name without
discrimination.
The Salvation Army is a United Way community partner.

16. The Salvation Army of Lubbock
1111 16th Street Lubbock, Texas 79401
(806)765-9434
www.salvationarmylubbock.org