This document discusses social media trends and strategies. It notes that in today's environment, simply identifying media touchpoints is not enough to solve problems - companies must consider how to guide consumers through an entire purchase process. The deeper consumers are engaged on social networks, the shorter their purchase decision process may be. Due to technology and wireless internet, business models are becoming more creative. Traditional marketing that emphasized control is no longer suitable as social media is causing marketing to evolve driven by consumers' different needs.