Customer-Focused Communication: Module1 - Manage Your Intended Outcomes - SAMPLEClearAction
This sample gives you an idea of how easy it is for your employees to learn valuable skills to become more customer-focused.
Designed for immediate on-the-job application for both external and internal customer communications, this online course includes post-module quizzes and activities (plus optional: topic mastery certificate, based on participant's answers to essay questions and examples of skill deployment in their job).
See http://ClearActionCX.com
Customer Care ... CRM ... Customer Experience -- What's the Difference?ClearAction
All organizations can reach higher potential by carefully managing all of the dimensions of customer knowledge, customer well-being, and customer profitability. Make sure CEM is integrated in your strategies and culture. See http://ClearActionCX.com
Customer Experience Strategy: Bad News is Good News & Doing the Whole JobClearAction
Customer experience management requires embracing of customers' constructive feedback. It is more systematic and broad than typical customer advocacy efforts.
See http://ClearActionCX.com
Customer-Focused Communication: Module1 - Manage Your Intended Outcomes - SAMPLEClearAction
This sample gives you an idea of how easy it is for your employees to learn valuable skills to become more customer-focused.
Designed for immediate on-the-job application for both external and internal customer communications, this online course includes post-module quizzes and activities (plus optional: topic mastery certificate, based on participant's answers to essay questions and examples of skill deployment in their job).
See http://ClearActionCX.com
Customer Care ... CRM ... Customer Experience -- What's the Difference?ClearAction
All organizations can reach higher potential by carefully managing all of the dimensions of customer knowledge, customer well-being, and customer profitability. Make sure CEM is integrated in your strategies and culture. See http://ClearActionCX.com
Customer Experience Strategy: Bad News is Good News & Doing the Whole JobClearAction
Customer experience management requires embracing of customers' constructive feedback. It is more systematic and broad than typical customer advocacy efforts.
See http://ClearActionCX.com