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THE 2010 CALENDAR
            OF THE
           BIG
           BAD
          BOSS
       20
         10
2009 has been rich in:
                - high Stress levels
             - suicides on the job
                 - massive lay-offs
 - illegal confinement of bosses
            - offshore relocations
                    - violent strikes
and 2010 will be

WORSE
AS MANY MANAGERS
ARE NOW TRAINED TO
 PUSH PEOPLE OUT
  WITHOUT FIRING
Mission     quarter1
Management by the 5 C

in french:
C’est
                  :
Con mais       ed
           slat he
         an ’s t
C’est Tr at is !
Comme    Th y it
          wa
Ça !
KICKING OUT
                THROUGH
               PROMOTION
JANUARY 2010
SERGE – Head of an engineering
service (3 engineers) in a large
group gets promoted… by
supervising a MUCH larger team…

He becomes the...

HEAD OF THE INTERNAL
RESTAURANT


Result : Serge can’t support this situation
and leaves the company 2 weeks later
Always HIGHER
FEBRUARY 2010
« Like pressing an orange… »

Laurent, Director General Services
30% of his pay depends on his achievement

Goal Year 1 : cutting operating costs by 30%
Mission achieved with 34%

Goal Year 2 : cutting operating costs by 35%
Mission achieved with 37%

Goal Year 3 : cutting operating costs by 40%
Failure – with only 34%. Laurent has been fired for
lack of result…
THE BOSS
             rules the waves
MARCH 2010
Patrice, Sales director
Implemented an atmosphere of constant war

The 5 sales persons (newly arrived) have to chase
new prospects…

But Patrice steals in the end the signature of new
contracts…. And it is Patrice who collects all
contract incentives !

Disgusted, no sales person finishes his trial-
period

(but as revenue increases constantly… the board
keeps this insane situation)
Mission          trimestre2
Management by the 5             S
(japanese)




Seiri = get rid
Seiton = get things into trim
Seiso = wipe, rub
Seiketsu = keep neat
Shitsuke = strictness
FAKE EMPLOYEE
APRIL 2010      SURVEYS
Hubert, COO has to close a critical
   subsidiary having a lot of internal
   problems

- Solution… execution of an employee
  satisfaction survey
Conclusion
- Publication of a small note, confirming some
  of the minor problems but without real
  explanations…
- Nomination by the group of an extra director
  (oriented trouble-tracking not operations).
Impact
Team completely unsatisfied and in less than 4
months, all 5 managers resigned !
Successful operation as the subsidiary closed 2
months later
THE FOG
           MACHINE
MAY 2010
Goal : loose focus
Carlos, GM of a business unit,
receives constantly new goals… (through a very
complex matrix-organisation)

- Sales goal changes every 15 days
- The SLA he has to respect changes every 2 months (due
to restructuring in Europe, EMEA …)
- After each European board meeting, the priority of the
product portfolio changes radically
- He has full P&L responsibility but the group is engaging
major expenses he can not refuse

A company without focus or clear
settings… after doing a great job, all GM’s
leave after one year… just like Carlos.
CREATING
JUNE 2010   OFFICE GOSSIP
Patrick, President of a subsidiary
He is doing well but he has a strong personality
and does not necessarily follow the group-rules.
Several group executives don’t like him.
Launching of a very negative buzz (articles on a
so-called bad performance, sending of tax-
inspectors, legal inspectors… ).
Result : the employees have lost confidence in
their boss and internal conflicts ignite.
Patrick resigns 6 months later … and the unit is
integrated inside the group as a “department”.
Mission            quarter3
Management by the
            5M
Management by stress
3-yearly Mobility plan
Perpetual Move-on (change)
Manipulating Redundancy
Multiply “kick-out” forces
    (early-retirement, relocation…)
Annual Assesment
JULY 2010
                = split-up
Sylvain, director of an IT field
service
- learned how to use the annual assessment
discussions to destabilize certain people.
- his goal : make people leave without firing

“You work hard but you are not efficient”
“The market has changed so you need to adapt quickly”
“Our clients ask us to work 10% faster… so do it”
“We expect you to execute, not to talk…”
“The market conditions are not longer present to pay you
any training”
“The team is filling up your inexperience”

Result:
The number of resignations has …tripled
HOLIDAY BUZZ
AUGUST 2010    TO DIVIDE
Francine, site manager (distribution) –
executing a major critical contract (but money-losing activity)

She reads in the written press :
- A project to unite several sites
- A project to offshore several services

Her site is not impacted… but this has not been
written

Returned from holidays, she finds her company on
strike. One week later, her critical contract has
been cancelled by the client…

Result:
- Close down of the site (- 54 people)
- The group ended a money-losing contract
without penalties
ROT THE
SEPTEMBER 2010   ATHMOSPHER
Gérard, director of operations
His mission : divide by 2 his team without firing

He :
- changes the team priorities 3 to 4 times a day
- never explains his decisions
- does not share information neither forecasts
- reduced office cleaning (and decoration)
- always focuses on speed of execution and the
restriction of resources
- is always searching for the person responsible
for a delayed intervention…

Result : 50% of his team left in less than 12
months time
Mission                quarter4
Management by the
                    5S
In French :
Stresser                  g
Sévir          S tr essin
                              g
Stigmatiser
                       terin
déStabiliser   Splin zing
                      mati
Subordonner
                Stig             g
                           ilizin
                 de  stab          g
                             inatin
                  S  ubord
BIG BROTHER IS
OCTOBER 2010
               WATCHING YOU
The eternal monitoring

Hubert, GM of a software house
He is   monitoring everyone
He knows of each person the number of cups of
coffee, the number of cigarette-breaks, the time
spend on the Web, the number of personal phone
calls…

It allows him to knock down people by
increasing (in a clever way) their stress-level so
he/she will resign as quickly as possible.
The CONSTANT
                  BATTLE for
                  SURVIVAL
November 2010
THE ETERNAL COMPETITION

Jean and Philippe, two directors at 2
different engineering offices but in the same
group (both working under a fixed term contract)

They both work – without really knowing - on the
same files and have to prove their efficiency by
delivering to the Group the best products at the
best price (and at the shortest delay).

This constant battle is tough … and stressfull.

No director stayed more than 2 years in the
company… but the Group got extreme fine
products !
DECEMBER 2010
                THANKFULLY… THERE ARE STILL
                   SOME GOOD BOSSES
@ND YOU C@N FIND THOSE HONEST
  @ND PEOPLE C@RING EXECUTIVES
  TO @SSIST YOU ON IMPORT@NT
  CH@NGE @ND/OR RESTRUCTURING
  PROJECTS ON :




email :   interim-executives@lesrelanceurs.fr
All pictures are royalty free and
from :
- www.freedigitalphotos.net
- www.dreamstime.com

All the stories in
this presentation
are real and
happened in
France. Not one
single boss got
legal problems…
2010 Calendar of the BIG BAD BOSS

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2010 Calendar of the BIG BAD BOSS

  • 1. THE 2010 CALENDAR OF THE BIG BAD BOSS 20 10
  • 2. 2009 has been rich in: - high Stress levels - suicides on the job - massive lay-offs - illegal confinement of bosses - offshore relocations - violent strikes
  • 3. and 2010 will be WORSE
  • 4. AS MANY MANAGERS ARE NOW TRAINED TO PUSH PEOPLE OUT WITHOUT FIRING
  • 5. Mission quarter1 Management by the 5 C in french: C’est : Con mais ed slat he an ’s t C’est Tr at is ! Comme Th y it wa Ça !
  • 6. KICKING OUT THROUGH PROMOTION JANUARY 2010
  • 7. SERGE – Head of an engineering service (3 engineers) in a large group gets promoted… by supervising a MUCH larger team… He becomes the... HEAD OF THE INTERNAL RESTAURANT Result : Serge can’t support this situation and leaves the company 2 weeks later
  • 9. « Like pressing an orange… » Laurent, Director General Services 30% of his pay depends on his achievement Goal Year 1 : cutting operating costs by 30% Mission achieved with 34% Goal Year 2 : cutting operating costs by 35% Mission achieved with 37% Goal Year 3 : cutting operating costs by 40% Failure – with only 34%. Laurent has been fired for lack of result…
  • 10. THE BOSS rules the waves MARCH 2010
  • 11. Patrice, Sales director Implemented an atmosphere of constant war The 5 sales persons (newly arrived) have to chase new prospects… But Patrice steals in the end the signature of new contracts…. And it is Patrice who collects all contract incentives ! Disgusted, no sales person finishes his trial- period (but as revenue increases constantly… the board keeps this insane situation)
  • 12. Mission trimestre2 Management by the 5 S (japanese) Seiri = get rid Seiton = get things into trim Seiso = wipe, rub Seiketsu = keep neat Shitsuke = strictness
  • 14. Hubert, COO has to close a critical subsidiary having a lot of internal problems - Solution… execution of an employee satisfaction survey Conclusion - Publication of a small note, confirming some of the minor problems but without real explanations… - Nomination by the group of an extra director (oriented trouble-tracking not operations). Impact Team completely unsatisfied and in less than 4 months, all 5 managers resigned ! Successful operation as the subsidiary closed 2 months later
  • 15. THE FOG MACHINE MAY 2010
  • 16. Goal : loose focus Carlos, GM of a business unit, receives constantly new goals… (through a very complex matrix-organisation) - Sales goal changes every 15 days - The SLA he has to respect changes every 2 months (due to restructuring in Europe, EMEA …) - After each European board meeting, the priority of the product portfolio changes radically - He has full P&L responsibility but the group is engaging major expenses he can not refuse A company without focus or clear settings… after doing a great job, all GM’s leave after one year… just like Carlos.
  • 17. CREATING JUNE 2010 OFFICE GOSSIP
  • 18. Patrick, President of a subsidiary He is doing well but he has a strong personality and does not necessarily follow the group-rules. Several group executives don’t like him. Launching of a very negative buzz (articles on a so-called bad performance, sending of tax- inspectors, legal inspectors… ). Result : the employees have lost confidence in their boss and internal conflicts ignite. Patrick resigns 6 months later … and the unit is integrated inside the group as a “department”.
  • 19. Mission quarter3 Management by the 5M Management by stress 3-yearly Mobility plan Perpetual Move-on (change) Manipulating Redundancy Multiply “kick-out” forces (early-retirement, relocation…)
  • 21. Sylvain, director of an IT field service - learned how to use the annual assessment discussions to destabilize certain people. - his goal : make people leave without firing “You work hard but you are not efficient” “The market has changed so you need to adapt quickly” “Our clients ask us to work 10% faster… so do it” “We expect you to execute, not to talk…” “The market conditions are not longer present to pay you any training” “The team is filling up your inexperience” Result: The number of resignations has …tripled
  • 23. Francine, site manager (distribution) – executing a major critical contract (but money-losing activity) She reads in the written press : - A project to unite several sites - A project to offshore several services Her site is not impacted… but this has not been written Returned from holidays, she finds her company on strike. One week later, her critical contract has been cancelled by the client… Result: - Close down of the site (- 54 people) - The group ended a money-losing contract without penalties
  • 25. Gérard, director of operations His mission : divide by 2 his team without firing He : - changes the team priorities 3 to 4 times a day - never explains his decisions - does not share information neither forecasts - reduced office cleaning (and decoration) - always focuses on speed of execution and the restriction of resources - is always searching for the person responsible for a delayed intervention… Result : 50% of his team left in less than 12 months time
  • 26. Mission quarter4 Management by the 5S In French : Stresser g Sévir S tr essin g Stigmatiser terin déStabiliser Splin zing mati Subordonner Stig g ilizin de stab g inatin S ubord
  • 27. BIG BROTHER IS OCTOBER 2010 WATCHING YOU
  • 28. The eternal monitoring Hubert, GM of a software house He is monitoring everyone He knows of each person the number of cups of coffee, the number of cigarette-breaks, the time spend on the Web, the number of personal phone calls… It allows him to knock down people by increasing (in a clever way) their stress-level so he/she will resign as quickly as possible.
  • 29. The CONSTANT BATTLE for SURVIVAL November 2010
  • 30. THE ETERNAL COMPETITION Jean and Philippe, two directors at 2 different engineering offices but in the same group (both working under a fixed term contract) They both work – without really knowing - on the same files and have to prove their efficiency by delivering to the Group the best products at the best price (and at the shortest delay). This constant battle is tough … and stressfull. No director stayed more than 2 years in the company… but the Group got extreme fine products !
  • 31. DECEMBER 2010 THANKFULLY… THERE ARE STILL SOME GOOD BOSSES
  • 32. @ND YOU C@N FIND THOSE HONEST @ND PEOPLE C@RING EXECUTIVES TO @SSIST YOU ON IMPORT@NT CH@NGE @ND/OR RESTRUCTURING PROJECTS ON : email : interim-executives@lesrelanceurs.fr
  • 33. All pictures are royalty free and from : - www.freedigitalphotos.net - www.dreamstime.com All the stories in this presentation are real and happened in France. Not one single boss got legal problems…