The document describes the evolution of NASA's internal intranet website called InsideNASA. It discusses how a geographically dispersed redesign team worked to improve the usability and design of the intranet based on feedback from NASA employees. Key steps included gathering user feedback, redesigning the intranet's information architecture and navigation, and implementing changes that improved the user experience. The redesigned intranet was well received by NASA employees across centers.
The document describes a case study of redesigning the InsideNASA intranet website. It involved gathering requirements, surveying over 100 NASA employees, and iteratively improving the design. Key findings from the survey were that employees wanted up-to-date news from NASA leadership and charts of the organization, and an ability to search across NASA data. The redesign improved the look and navigation and added new features like a question and answer section with the Administrator. Usage metrics showed an increase in unique visitors after the redesign.
KNOCO was hired by PTTEP in 2005 to conduct a knowledge sharing assessment. The assessment found that knowledge sharing was not happening effectively across teams and departments. Employees reported that knowledge was not being captured or shared in a way that allowed new employees or those in other teams to understand what work was being done. The assessment recommended implementing communities of practice and other knowledge management best practices to improve collaboration and knowledge sharing.
The document discusses project management at NASA. It provides definitions of projects and project management, and traces the evolution of project management from ancient times to the present. It also discusses frameworks for classifying projects based on their complexity, novelty, and pace. Specifically, it introduces the NCTP model for distinguishing project types and analyzing which project management approach is optimal. It analyzes examples like the Denver airport and space shuttle projects using this framework. Finally, it considers some limitations of current project management approaches.
National Aeronautics and Space Administration (NASA) presented on how data from the Ares I-X flight test will influence the design of the Ares I rocket. The Ares I-X test collected data from over 900 sensors to validate models and tools being used for Ares I. Some key objectives were to demonstrate control of a vehicle similar to Ares I, perform a staging event, and characterize loads and environments. NASA will use data on flight control, separation events, loads, and other areas from Ares I-X to partially validate models and potentially modify the Ares I design.
The document discusses lessons learned from historical large-scale engineering projects like the Transcontinental Railroad and Panama Canal. It notes that these projects often had an innovative leader with a vision, faced difficulties obtaining financing and authority, dealt with political issues, and experienced schedule delays and cost overruns. The document then provides more details on the individuals who initiated these projects, like Theodore Judah for the Transcontinental Railroad and Ferdinand de Lesseps for the initial failed French attempt to build the Panama Canal.
NASA's SATERN system provides online training and resources for employees. It consolidated multiple previous systems into a single platform. As a supervisor, SATERN allows managing employee training by enrolling them in courses, approving enrollments, adding learning activities, and generating reports. The presentation covered the SATERN overview and capabilities, working with employee records, managing learning plans, and running reports to track employee development. NASA aims to improve services and efficiency through this agency-wide e-learning system.
This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0
NASA implemented Inmagic Presto software to manage its large collection of images, videos, and documents from shuttle missions. The software provides a centralized, searchable repository for over 5 million photos, 10,000 videos, and 7,000 films. It allows NASA staff and contractors to rapidly search the image archives to compare shuttle parts across different mission stages and identify potential problems, enhancing safety. The software provided operational, financial, and strategic benefits such as reducing flight risks and advancing mission and crew safety.
The document describes a case study of redesigning the InsideNASA intranet website. It involved gathering requirements, surveying over 100 NASA employees, and iteratively improving the design. Key findings from the survey were that employees wanted up-to-date news from NASA leadership and charts of the organization, and an ability to search across NASA data. The redesign improved the look and navigation and added new features like a question and answer section with the Administrator. Usage metrics showed an increase in unique visitors after the redesign.
KNOCO was hired by PTTEP in 2005 to conduct a knowledge sharing assessment. The assessment found that knowledge sharing was not happening effectively across teams and departments. Employees reported that knowledge was not being captured or shared in a way that allowed new employees or those in other teams to understand what work was being done. The assessment recommended implementing communities of practice and other knowledge management best practices to improve collaboration and knowledge sharing.
The document discusses project management at NASA. It provides definitions of projects and project management, and traces the evolution of project management from ancient times to the present. It also discusses frameworks for classifying projects based on their complexity, novelty, and pace. Specifically, it introduces the NCTP model for distinguishing project types and analyzing which project management approach is optimal. It analyzes examples like the Denver airport and space shuttle projects using this framework. Finally, it considers some limitations of current project management approaches.
National Aeronautics and Space Administration (NASA) presented on how data from the Ares I-X flight test will influence the design of the Ares I rocket. The Ares I-X test collected data from over 900 sensors to validate models and tools being used for Ares I. Some key objectives were to demonstrate control of a vehicle similar to Ares I, perform a staging event, and characterize loads and environments. NASA will use data on flight control, separation events, loads, and other areas from Ares I-X to partially validate models and potentially modify the Ares I design.
The document discusses lessons learned from historical large-scale engineering projects like the Transcontinental Railroad and Panama Canal. It notes that these projects often had an innovative leader with a vision, faced difficulties obtaining financing and authority, dealt with political issues, and experienced schedule delays and cost overruns. The document then provides more details on the individuals who initiated these projects, like Theodore Judah for the Transcontinental Railroad and Ferdinand de Lesseps for the initial failed French attempt to build the Panama Canal.
NASA's SATERN system provides online training and resources for employees. It consolidated multiple previous systems into a single platform. As a supervisor, SATERN allows managing employee training by enrolling them in courses, approving enrollments, adding learning activities, and generating reports. The presentation covered the SATERN overview and capabilities, working with employee records, managing learning plans, and running reports to track employee development. NASA aims to improve services and efficiency through this agency-wide e-learning system.
This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0
NASA implemented Inmagic Presto software to manage its large collection of images, videos, and documents from shuttle missions. The software provides a centralized, searchable repository for over 5 million photos, 10,000 videos, and 7,000 films. It allows NASA staff and contractors to rapidly search the image archives to compare shuttle parts across different mission stages and identify potential problems, enhancing safety. The software provided operational, financial, and strategic benefits such as reducing flight risks and advancing mission and crew safety.
NASA celebrated its 50th anniversary on October 1, 2008. Its mission is to pioneer space exploration, scientific discovery, and aeronautics research. NASA uses knowledge management strategies like NASAsphere, an internal social network, to facilitate communication across its 10 centers. NASAsphere helped capture expertise, accelerate information sharing, and create a collective intelligence within the agency. However, establishing expectations and moderating content were important to focus the network on work issues.
This document summarizes a NASA workshop session on APIs and web services. The session goals were to learn from industry examples of APIs and mashups, and to foster collaboration within NASA. The agenda included presentations from eBay and Google on their API experiences and potential applications of Google APIs for NASA. There was also a group discussion about current and planned NASA API uses and ideas for future NASA mashups and collaborations. Examples of existing NASA data mashups and APIs were presented.
This document provides an overview and outline for a professional development short course on exploring data through accessing, understanding, and visualizing data to gain insight. The course will be taught by instructors Ted Meyer and Dr. Brand Fortner and cover topics such as the purposes of visualization, basic concepts of visual perception, processes for creating effective visualizations, and using visualization tools and standards.
The document discusses improving techniques for independent verification and validation (IV&V) through the analysis of anomalies. It presents an approach using an incremental discretizer and Bayesian classifier to track anomalies in data over time. The approach was tested on flight simulator data and detected off-nominal conditions not present in prior data. The document argues that detecting anomalies could help address issues like those preceding the Challenger and Columbia disasters. It identifies opportunities to apply the techniques for fast-time monitoring in flight simulators and slow-time monitoring of software project data from IV&V to detect any unreported issues. The next steps proposed are to integrate the algorithms with active NASA data sources to assess if anomalies can be detected and repairs proposed.
Stephen McHenry - Chanecellor of Site Reliability Engineering, GoogleIE Group
The document discusses Google's mission to organize the world's information and make it universally accessible. It provides an overview of Google's history from its early systems using Lego disks to store data to its current large scale data centers. The document discusses Google's challenges in dealing with the ever increasing amounts of data and computational needs required by its services. It outlines Google's strategies for planning for failure, expansion of applications, infrastructure and hardware. Key systems developed by Google to manage large scale data and computing needs include Google File System, MapReduce and BigTable.
This document discusses approaches to tackling the "Curse of Prepayment" when formalizing knowledge for semantic technologies. It proposes "Collaborative Incremental Augmentation of Text Retrieval" as a way to formalize knowledge incrementally and collaboratively in a way that provides immediate benefits, such as improving text retrieval, to help justify further formalization. This approach aims to formalize knowledge gradually through a wiki-like interface during actual system use rather than requiring all knowledge to be formalized upfront by programmers.
This document outlines the agenda for a workshop on the SEASR (Semantic Environment for Analytics, Synthesis, and Reuse) project. The workshop objectives are to explain and demonstrate how SEASR can be used for digital humanities projects, and to teach participants how to deploy, contribute to, and utilize the SEASR environment. The agenda covers presentations on the SEASR framework and various tools/applications that use SEASR like Zotero, UIMA, audio analysis tools, and more. Participants will develop project plans and receive hands-on training and instructions for installing and using SEASR components.
Presentation of Meandre: Semantic-Driven Data-Intensive Flows in the Clouds at eScience 2008 by Bernie Acs
Data-intensive flow computing allows efficient processing of large volumes of data otherwise unapproachable. This paper introduces a new semantic-driven data-intensive flow infrastructure which: (1) provides a robust and transparent scalable solution from a laptop to large-scale clusters, (2) creates an unified solution for batch and interactive tasks in high-performance computing environments, and (3) encourages reusing and sharing components. Banking on virtualization and cloud computing techniques, the Meandre infrastructure is able to create and dispose Meandre clusters on demand, being transparent to the final user. This paper also presents a prototype of such clustered infrastructure and some results obtained using it.
The document summarizes the agenda for the IA Summit 2007 conference to be held March 22-26 in Las Vegas, Nevada. The conference will include workshops on using search analytics to diagnose interface issues, documenting rich internet applications, and data-driven user interface design. It will also cover topics like information architecture design frameworks, internal marketing, web design patterns, the role of information architecture in the design process, card sorting techniques, and designing accessible navigation. Poster sessions will provide information on describing television programs and user experience workflows.
This document provides information about the SEASR project, including:
1) The goal of SEASR is to develop software tools and frameworks to enable data mining and analysis of unstructured data for humanities scholars.
2) SEASR will provide interfaces, workflow engines, data management tools, and other integrated software to empower humanities researchers.
3) Workshops will be held to educate scholars on using the SEASR software environment.
This document outlines the agenda for a two-day workshop on the Semantic Environment for Access to Scholarly Resources (SEASR) project. The workshop will provide an overview of SEASR and demonstrations of how it can be used for tasks like text analysis, audio analysis, and integrating with tools like Zotero, Fedora, and Discus. Attendees will learn about installing and using SEASR, and there will be breakout sessions for humanities researchers and developers. The goal is for participants to understand and adopt SEASR for their own research and help sustain the project going forward. SEASR allows for flexible, reusable, and repeatable analysis of heterogeneous data across desktop and cluster computing environments.
Using Semantics to Improve Corporate Online CommunitiesAlexandre Passant
This document summarizes a presentation about using semantics to improve corporate online communities. It discusses:
1) Enterprise 2.0 tools like blogs, wikis and tags that have been introduced in companies, but have issues with information fragmentation, knowledge modeling and tagging.
2) The SemSLATES approach which uses semantic web technologies through a middleware architecture to address these issues. It generates socio-structural metadata, supports collaborative ontology population and semantic tagging.
3) How semantics can improve searching, knowledge reuse and linking of information across different Enterprise 2.0 applications through structured annotations and ontologies defined by online communities.
This is an accompanying slidedeck for the podcast with Adaptive Path. A case study where design has driven the web strategy for this science research organisation.
This document discusses big data challenges at NASA and describes the Apache OODT framework. It provides examples of large data projects at NASA including climate modeling, remote sensing, and planetary science datasets. The author is a senior computer scientist at NASA and professor who is involved with several Apache projects including OODT. OODT is an open source data platform originally developed at NASA to help build large-scale data systems and is now used by NASA Earth science missions, other government agencies, and universities for their big data needs.
The document discusses the SEASR project and its Meandre infrastructure, which were sponsored by The Andrew W. Mellon Foundation. Meandre uses a dataflow execution paradigm and semantic-web driven approach to allow modular, reusable components to be assembled into computational flows. It provides a service-oriented architecture and uses semantic web concepts like RDF to describe components and flows in a machine-readable way, enabling discovery, sharing, and dynamic execution across heterogeneous systems from laptops to HPC clusters. Components have inputs, outputs, and properties and are connected to form flows to complete complex tasks. Meandre includes tools like a visual programming workbench and ZigZag scripting language to assemble flows from published components.
The document describes Meandre, an infrastructure for semantic-driven data-intensive flows in clouds. Meandre uses a dataflow execution paradigm where components are executed based on availability of input data. Components and flows are described semantically using RDF metadata to enable discovery, sharing and reuse. Meandre provides a programming model where users can visually or declaratively assemble flows by connecting specialized components from various sources to build complex data-driven applications.
Madhya Pradesh, the "Heart of India," boasts a rich tapestry of culture and heritage, from ancient dynasties to modern developments. Explore its land records, historical landmarks, and vibrant traditions. From agricultural expanses to urban growth, Madhya Pradesh offers a unique blend of the ancient and modern.
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University of North Carolina at Charlotte degree offer diploma Transcripttscdzuip
办理美国UNCC毕业证书制作北卡大学夏洛特分校假文凭定制Q微168899991做UNCC留信网教留服认证海牙认证改UNCC成绩单GPA做UNCC假学位证假文凭高仿毕业证GRE代考如何申请北卡罗莱纳大学夏洛特分校University of North Carolina at Charlotte degree offer diploma Transcript
Fabular Frames and the Four Ratio ProblemMajid Iqbal
Digital, interactive art showing the struggle of a society in providing for its present population while also saving planetary resources for future generations. Spread across several frames, the art is actually the rendering of real and speculative data. The stereographic projections change shape in response to prompts and provocations. Visitors interact with the model through speculative statements about how to increase savings across communities, regions, ecosystems and environments. Their fabulations combined with random noise, i.e. factors beyond control, have a dramatic effect on the societal transition. Things get better. Things get worse. The aim is to give visitors a new grasp and feel of the ongoing struggles in democracies around the world.
Stunning art in the small multiples format brings out the spatiotemporal nature of societal transitions, against backdrop issues such as energy, housing, waste, farmland and forest. In each frame we see hopeful and frightful interplays between spending and saving. Problems emerge when one of the two parts of the existential anaglyph rapidly shrinks like Arctic ice, as factors cross thresholds. Ecological wealth and intergenerational equity areFour at stake. Not enough spending could mean economic stress, social unrest and political conflict. Not enough saving and there will be climate breakdown and ‘bankruptcy’. So where does speculative design start and the gambling and betting end? Behind each fabular frame is a four ratio problem. Each ratio reflects the level of sacrifice and self-restraint a society is willing to accept, against promises of prosperity and freedom. Some values seem to stabilise a frame while others cause collapse. Get the ratios right and we can have it all. Get them wrong and things get more desperate.
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NASA celebrated its 50th anniversary on October 1, 2008. Its mission is to pioneer space exploration, scientific discovery, and aeronautics research. NASA uses knowledge management strategies like NASAsphere, an internal social network, to facilitate communication across its 10 centers. NASAsphere helped capture expertise, accelerate information sharing, and create a collective intelligence within the agency. However, establishing expectations and moderating content were important to focus the network on work issues.
This document summarizes a NASA workshop session on APIs and web services. The session goals were to learn from industry examples of APIs and mashups, and to foster collaboration within NASA. The agenda included presentations from eBay and Google on their API experiences and potential applications of Google APIs for NASA. There was also a group discussion about current and planned NASA API uses and ideas for future NASA mashups and collaborations. Examples of existing NASA data mashups and APIs were presented.
This document provides an overview and outline for a professional development short course on exploring data through accessing, understanding, and visualizing data to gain insight. The course will be taught by instructors Ted Meyer and Dr. Brand Fortner and cover topics such as the purposes of visualization, basic concepts of visual perception, processes for creating effective visualizations, and using visualization tools and standards.
The document discusses improving techniques for independent verification and validation (IV&V) through the analysis of anomalies. It presents an approach using an incremental discretizer and Bayesian classifier to track anomalies in data over time. The approach was tested on flight simulator data and detected off-nominal conditions not present in prior data. The document argues that detecting anomalies could help address issues like those preceding the Challenger and Columbia disasters. It identifies opportunities to apply the techniques for fast-time monitoring in flight simulators and slow-time monitoring of software project data from IV&V to detect any unreported issues. The next steps proposed are to integrate the algorithms with active NASA data sources to assess if anomalies can be detected and repairs proposed.
Stephen McHenry - Chanecellor of Site Reliability Engineering, GoogleIE Group
The document discusses Google's mission to organize the world's information and make it universally accessible. It provides an overview of Google's history from its early systems using Lego disks to store data to its current large scale data centers. The document discusses Google's challenges in dealing with the ever increasing amounts of data and computational needs required by its services. It outlines Google's strategies for planning for failure, expansion of applications, infrastructure and hardware. Key systems developed by Google to manage large scale data and computing needs include Google File System, MapReduce and BigTable.
This document discusses approaches to tackling the "Curse of Prepayment" when formalizing knowledge for semantic technologies. It proposes "Collaborative Incremental Augmentation of Text Retrieval" as a way to formalize knowledge incrementally and collaboratively in a way that provides immediate benefits, such as improving text retrieval, to help justify further formalization. This approach aims to formalize knowledge gradually through a wiki-like interface during actual system use rather than requiring all knowledge to be formalized upfront by programmers.
This document outlines the agenda for a workshop on the SEASR (Semantic Environment for Analytics, Synthesis, and Reuse) project. The workshop objectives are to explain and demonstrate how SEASR can be used for digital humanities projects, and to teach participants how to deploy, contribute to, and utilize the SEASR environment. The agenda covers presentations on the SEASR framework and various tools/applications that use SEASR like Zotero, UIMA, audio analysis tools, and more. Participants will develop project plans and receive hands-on training and instructions for installing and using SEASR components.
Presentation of Meandre: Semantic-Driven Data-Intensive Flows in the Clouds at eScience 2008 by Bernie Acs
Data-intensive flow computing allows efficient processing of large volumes of data otherwise unapproachable. This paper introduces a new semantic-driven data-intensive flow infrastructure which: (1) provides a robust and transparent scalable solution from a laptop to large-scale clusters, (2) creates an unified solution for batch and interactive tasks in high-performance computing environments, and (3) encourages reusing and sharing components. Banking on virtualization and cloud computing techniques, the Meandre infrastructure is able to create and dispose Meandre clusters on demand, being transparent to the final user. This paper also presents a prototype of such clustered infrastructure and some results obtained using it.
The document summarizes the agenda for the IA Summit 2007 conference to be held March 22-26 in Las Vegas, Nevada. The conference will include workshops on using search analytics to diagnose interface issues, documenting rich internet applications, and data-driven user interface design. It will also cover topics like information architecture design frameworks, internal marketing, web design patterns, the role of information architecture in the design process, card sorting techniques, and designing accessible navigation. Poster sessions will provide information on describing television programs and user experience workflows.
This document provides information about the SEASR project, including:
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2) SEASR will provide interfaces, workflow engines, data management tools, and other integrated software to empower humanities researchers.
3) Workshops will be held to educate scholars on using the SEASR software environment.
This document outlines the agenda for a two-day workshop on the Semantic Environment for Access to Scholarly Resources (SEASR) project. The workshop will provide an overview of SEASR and demonstrations of how it can be used for tasks like text analysis, audio analysis, and integrating with tools like Zotero, Fedora, and Discus. Attendees will learn about installing and using SEASR, and there will be breakout sessions for humanities researchers and developers. The goal is for participants to understand and adopt SEASR for their own research and help sustain the project going forward. SEASR allows for flexible, reusable, and repeatable analysis of heterogeneous data across desktop and cluster computing environments.
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2) The SemSLATES approach which uses semantic web technologies through a middleware architecture to address these issues. It generates socio-structural metadata, supports collaborative ontology population and semantic tagging.
3) How semantics can improve searching, knowledge reuse and linking of information across different Enterprise 2.0 applications through structured annotations and ontologies defined by online communities.
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The document discusses the SEASR project and its Meandre infrastructure, which were sponsored by The Andrew W. Mellon Foundation. Meandre uses a dataflow execution paradigm and semantic-web driven approach to allow modular, reusable components to be assembled into computational flows. It provides a service-oriented architecture and uses semantic web concepts like RDF to describe components and flows in a machine-readable way, enabling discovery, sharing, and dynamic execution across heterogeneous systems from laptops to HPC clusters. Components have inputs, outputs, and properties and are connected to form flows to complete complex tasks. Meandre includes tools like a visual programming workbench and ZigZag scripting language to assemble flows from published components.
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办理美国UNCC毕业证书制作北卡大学夏洛特分校假文凭定制Q微168899991做UNCC留信网教留服认证海牙认证改UNCC成绩单GPA做UNCC假学位证假文凭高仿毕业证GRE代考如何申请北卡罗莱纳大学夏洛特分校University of North Carolina at Charlotte degree offer diploma Transcript
Fabular Frames and the Four Ratio ProblemMajid Iqbal
Digital, interactive art showing the struggle of a society in providing for its present population while also saving planetary resources for future generations. Spread across several frames, the art is actually the rendering of real and speculative data. The stereographic projections change shape in response to prompts and provocations. Visitors interact with the model through speculative statements about how to increase savings across communities, regions, ecosystems and environments. Their fabulations combined with random noise, i.e. factors beyond control, have a dramatic effect on the societal transition. Things get better. Things get worse. The aim is to give visitors a new grasp and feel of the ongoing struggles in democracies around the world.
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My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.
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"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia."
Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments.
My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.
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2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
1. Into the future: The
evolution of a NASA Intranet
—A case study
Celeste J. Merryman Keri Murphy
Knowledge Management and Knowledge Management and
Collaboration Technologies Office Collaboration Technologies Office
Jet Propulsion Laboratory Jet Propulsion Laboratory
Computer Sciences Corporation California Institute of Technology
Pasadena, CA, USA Pasadena, CA, USA
Celeste.Merryman@jpl.nasa.gov Keri.Murphy@jpl.nasa.gov
2007 International Knowledge Management Workshop for Space Missions
Pasadena, CA
2. 1 Set of Evolving Requirements
Expectations set by:
NASA sponsor
Project plan
Evolving expectations
that users have for Web
sites
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
3. 1 Intranet Web Site
Idea of an ‘InsideNASA’ begin in January 2002, with major operational roll-out
across the agency in March 2005.
Before InsideNASA there was no place for NASA employees to post Agency
-wide Announcements.
When Katrina hit in the fall of 2005, it became a valuable and necessary place
to communicate emergency and check-in information.
InsideNASA is a common place to congregate
for NASA business-related information
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
4. 62,000 People
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
5. 1 Redesign Team
Geographically dispersed workgroup
1 JPL management group
in Pasadena, California
2 companies with workers in the San Francisco Bay
Area of California
A focused agenda
= Lots of
teleconferences
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
6. The Numbers
1 Set of Evolving 1 Intranet
Requirements
1 Redesign Team *62,000 + people
*(FAIR Inventory Data 2006)
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
7. Where to Start
2007 International Knowledge Management Workshop for Space Missions
Pasadena, CA
8. Approach
Step 1: Bring something to
the NASA sponsor to critique
Step 2: Ask the people what
they think
Step 3: Incorporate what we
discovered into a working
Intranet Web site
Step 4: Open access to the
beta version for comments
Step 5: Go live
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
9. Bringing the Rock
We brought a detailed
wire-frame mock-up
A Conglomerate
Known weaknesses
Research
Textbooks on information
architecture
Review of heavy hitters in
the public Web site arena
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
10. Breakdown of the Rock
Known weaknesses
The overall basic organizational structure of the Web site
The visual aspects of usability frequently dubbed ‘look and feel’
Search
Basic research
The ‘pictorial superiority effect’ says that people remember pictorial representations of
objects better than the textual representation of objects.
The ‘category superiority effect’ says that people can remember words significantly
better if the words are organized into categories.
Textbook usability and web design
“Navigation isn’t just a feature of a Web site; it is the Web site.”
“Clear; well-thought-out navigation is one of the best opportunities a site has to create
a good impression.” (Krug, 2006).
Internet Web sites
Looked at the way different Web sites presented information to site visitors - news
sites, sites that would emulate a business Intranet
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
11. Take it to the People
2007 International Knowledge Management Workshop for Space Missions
Pasadena, CA
12. What We Wanted to Know
Their reactions to our detailed wire-frame
What was important, or valuable regarding
content, collaboration features, search
• Survey requests to 830+ InsideNASA
account holders / 104 responded
• From across 12 Centers, 5 other
contracting locations
• Roles they had in NASA
• engineers, program/project managers,
computer scientist, scientists, IT, human
resources, supervisors/line managers,
other
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
13. What They Said
Liked / Valued Did not want / Was not
Liked the overall wire-frame important
and direction
Social networking features -
News from NASA moderately to not important
Headquarters - very
important Accessing information via
Up-to-date organizational RSS feeds - moderately
charts - very important important
Ability to search across Access to timekeeping - not
multiple NASA data important at all
repositories - very important Personalization of
Find information pertaining to InsideNASA - not important
doing their job - very at all
important
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
14. Outcome
• Fewer portlets on front page
• Very busy front page • Improved look and navigation
• Navigation on top meant increased • Administrator Q & A
scrolling as pages were added
• Deputy Blog/ Journaling
• Search located on pages not in
header • Improved search
Before After
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
16. Feedback
GSFC – “In this case I was looking to
report that I like the new look and feel of
Inside NASA. If is clean, slick and
intuitive.”
HQ - “this is awesome... THANK YOU!”
Comment on the new Financial Resource
page.
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
17. What We Processed
Section 508 compliance issues
Conflicting technical, political, and usability
priorities from high-level internal
customers
Need to have real-time information for
NASA
Return-on-Investment - ‘the dirty word’
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
18. We Were Successful
Worked closely with the NASA sponsor and understood
the expectation up front
Great communication within distributed team - weekly
telecons, e-mail exchanges
Each team member understood her/his role, found our
niches
Kept our focus on the end consumer - the site visitors
Able to meet the needs of the NASA Headquarter
customer
Able to deliver a quality product within our technological
scope
Kept our eye on the prize and avoided scope creep
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
19. A big thank you for listening.
Questions ?
Contact: Celeste.Merryman@jpl.nasa.gov
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA
20. References
Krug, Steve. Don’t make me think: A common sense approach to Web Usability, 2nd Edition.
Berkeley, California: New Riders Publishing, 2006.
Nelson D. L., Reed V. S., & Walling J. R. “Pictorial superiority effect,” Journal of Experimental
Psychology, Human Learning, Vol. 2 , No. 5, pp. 523-8 (1976).
Sharps M. J. , Wilson-Leff, C. A., & Price, J. L. “Relational and item-specific information as
determinants of category superiority effects,” Journal of General Psychology, Vol. 122, No. 3, pp.
271-85 (1995).
Toglia, M. P., Hinman, P. J., Dayton, B. S., & Catalano, J. F. “The blocked-random effect in
pictures and words,” Perception and Motor Skills, Vol. 84, No. 3, Pt 1, pp. 976-8, (1997)
2006 NASA FAIR (Federal Activities Inventory Reform) Act Inventory (http://
competitivesourcing.nasa.gov/2006fairindex.html)
Celeste Merryman, NASA JPL KM & Collaborations Office 2007 International Knowledge Management Workshop for Space Missions, Pasadena, CA