The document discusses the risks and problems with counter-messaging for preventing and countering violent extremism (C/PVE). It argues that C/PVE can ignore problematic agendas, focus on certain issues, and establish simplistic causal links. Counter-messaging can also reinforce beliefs, divide people, and close debates. Instead, the document recommends promoting dialogue and listening to concerns. It suggests ensuring communications are evidence-based, benefit receivers rather than control them, and don't make empty promises. Most importantly, actions like improving lives are needed more than words.