2. Introduction
Dentistry is a profession different from
general businesses
As a professional dental assistant, you are
bound by an ethical code of conduct
3. Introduction, (Cont.)
Ethics deals with moral conduct (right and wrong
behavior) and good and evil
Ethics includes values, high standards of conduct, and
professional and personal obligations in interacting with
each other
These qualities are important to us as dental healthcare
professionals, as we provide dental care to our patients
4. Introduction, (Cont.)
Ethics seeks to answer two basic questions:
What should I do?
Why should I do it?
Ethics refers to what you should do, not what you must
do
The law deals with what you must do
5. Sources for Ethics
You have been learning personal ethics throughout your
life in a variety of ways from the following sources:
Basic instinct
Parents
Teachers
Religion
Observation of other people’s behavior
6. Basic Principles of Ethics
Regard for self-determination
A regard for self-determination (autonomy) includes the right to
privacy, freedom of choice, and the acceptance of responsibility
for one’s own actions
To “do no harm” (nonmaleficence)
Promotion of well-being (beneficence)
7. Basic Principles of Ethics, (Cont.)
Regard for justice
Promotion of well-being
Veracity
Confidentiality
Privacy
Continuing education
8. Confidentiality
Confidentiality is a very important issue in the health
profession
Healthcare professionals have an obligation to respect the
patient’s privacy
However, conflicts involving the principle of confidentiality,
such as in reporting suspected child or elder abuse, will arise
Sometimes the patient’s right to confidentiality must be
balanced against the rights of other individuals
9. Confidentiality in the Dental Office
• Healthcare professionals have an obligation to respect the patient’s privacy. In
addition to moral and ethical principles for patient confidentiality, HIPAA (Health
Insurance Portability and Accountability Act) has very definite legal requirements for
the confidentiality of patients’ health information.
• Why is it important that dental professionals adhere to HIPAA standards? (In addition
to moral and ethical principles regarding patient confidentiality, HIPAA [Health
Insurance Portability and Accountability Act of 1996] has put forth very definite legal
requirements related to confidentiality of patients’ health information.)
• The dentist must write a privacy policy, a document for his or her patients detailing
the office’s practices.
• Would this conversation between the front-desk personnel and the patient be private
if another patient were present? (No, it wouldn't.)
10. Professional Code of Ethics
All of the major professions (e.g., dental, medical, legal)
have written codes of ethics
These are voluntary standards of behavior, not laws, and
serve as a method of self-policing within a profession
The codes of ethics of most professions have been
revised to keep them consistent with the times, but there
has never been a change in the moral intent or overall
idealism
11. Professional Code of Ethics, (Cont.)
Reasons for a code of ethics
To demonstrate to the public the standard of conduct that can
be expected from its members
To increase the ethical consciousness and ethical responsibility
of its members
To guide its members in making informed ethical decisions
To establish a standard for professional judgment and conduct
12. Examples of Unethical Behavior
Charging the patient for a full set of x-rays when only six
films were taken (principle of justice)
Pressuring a classmate into a decision (principle of
autonomy)
Refusing to help a classmate learn (principle of well-
being)
Harming another person by repeating gossip about him
or her (principle of doing no harm)
13. The Difference Between Ethics and Law
Legal issues are settled with the use of laws
and court decisions
Ethical issues are subject to individual
interpretation with regard to the right or
wrong of a particular situation
14. Steps for Solving Ethical Dilemmas
Step 1: Identify the alternatives
Step 2: Determine all implications
Step 3: Rank the alternatives
Step 4: Choose a course of action
15. Applying Ethical Principles
You may be faced with a situation in which your dentist
employer’s conduct violates ethical standards
Before you make any judgments, be absolutely certain of
all the information and circumstances
If violations of ethical conduct have been committed, you
must make some decisions
16. Ethical Dilemmas
Do you wish to remain under these
circumstances?
Should you seek other employment?
If you remain, will it affect you in the eyes of future
employers?
17. Ethical Dilemmas, (Cont.)
These decisions are difficult, especially if you like your
employer and enjoy your job
A dental assistant is not legally obligated to report
questionable actions on the part of the dentist or to try to
alter the circumstances
However, an ethical dental assistant will not wish to participate
in substandard care or unlawful practices that may be harmful to
patients
