Invest five minutes and get 14 tips on how to build stronger relationships with clents. Show customers by word and deed you love working with them, and outsell the competition!
February is the time to share the love. We are sometimes caught in the cliche of sending our customers the obligatory 'We Love You' message around Valentines but there are a number of ways to show customers you really care about them throughout the year that go well beyond a simple 'corporate' message on the 14th
The document discusses how to design products and services to delight customers. It recommends designing for the end user and focusing on autonomy, competence and relatedness. Autonomy can be achieved through personalization, transparency and empowerment. Competence is created through self-learning, achievement levels and discoverability. Relatedness involves sharing experiences and connecting to people's offline lives. The speaker used lessons from designing Windows Phone 7 to illustrate how to apply these principles.
10+1 Special Ways to Give Back This Christmas SlideShop.com
Christmas is about love, and that's the main reason why people think it's the perfect time to give back. In this presentation, we listed 10+1 simple yet special ways to show we care for other people. Happy holidays!
This document discusses the importance of good customer service. It defines internal and external customers and the "moment of truth" when customers form impressions of a company. Treating customers with respect is important, as is exceeding their expectations to provide "customer delight." When complaints do occur, they should be handled by listening to the customer, apologizing, and resolving the issue. The document provides tips for good customer service, such as smiling, greeting customers, and making them feel important. Overall, the key is understanding customers' needs and providing a positive experience every time they interact with the company.
The document appears to be a family tree showing relationships between members of the Tate and Morrow families over time. It lists individuals such as Little Harry Tate Jr., Little Nancy Morrow, and Valerie at different ages, and notes family relationships and weddings among family members across decades from the 1970s to present.
This is the presentation I used to deliver my talk at the USID 2010 Conference in Hyderabad on 20-Nov, 2010. It was based on the Design Thinking exercise facilitated by the Intuit team. The presentation was created using the photographs and artifacts created by our team during the workshop.
February is the time to share the love. We are sometimes caught in the cliche of sending our customers the obligatory 'We Love You' message around Valentines but there are a number of ways to show customers you really care about them throughout the year that go well beyond a simple 'corporate' message on the 14th
The document discusses how to design products and services to delight customers. It recommends designing for the end user and focusing on autonomy, competence and relatedness. Autonomy can be achieved through personalization, transparency and empowerment. Competence is created through self-learning, achievement levels and discoverability. Relatedness involves sharing experiences and connecting to people's offline lives. The speaker used lessons from designing Windows Phone 7 to illustrate how to apply these principles.
10+1 Special Ways to Give Back This Christmas SlideShop.com
Christmas is about love, and that's the main reason why people think it's the perfect time to give back. In this presentation, we listed 10+1 simple yet special ways to show we care for other people. Happy holidays!
This document discusses the importance of good customer service. It defines internal and external customers and the "moment of truth" when customers form impressions of a company. Treating customers with respect is important, as is exceeding their expectations to provide "customer delight." When complaints do occur, they should be handled by listening to the customer, apologizing, and resolving the issue. The document provides tips for good customer service, such as smiling, greeting customers, and making them feel important. Overall, the key is understanding customers' needs and providing a positive experience every time they interact with the company.
The document appears to be a family tree showing relationships between members of the Tate and Morrow families over time. It lists individuals such as Little Harry Tate Jr., Little Nancy Morrow, and Valerie at different ages, and notes family relationships and weddings among family members across decades from the 1970s to present.
This is the presentation I used to deliver my talk at the USID 2010 Conference in Hyderabad on 20-Nov, 2010. It was based on the Design Thinking exercise facilitated by the Intuit team. The presentation was created using the photographs and artifacts created by our team during the workshop.
The Nordic open online Academy (NooA) provides quality online education through online courses. NooA aims to become an international learning mall for online courses by developing a multilingual learning community that is flexible for students and accredited in multiple countries. NooA values economical, flexible, quality-conscious, transparent, and social learning. It focuses on cooperative online education and being an attractive partner for institutions and companies to develop and translate courses.
Lund University is a world-class university founded in 1666 located in Sweden with over 47,000 students and 6,800 employees. The university has decided to explore opportunities to offer more open access courses like MOOCs and improve technology-enhanced learning to raise quality, reputation, internationalization, social innovation, and outreach. A pre-study will explore strengths, weaknesses, and strategic aims for making open education and digital learning more affordable and aligned with the university's policy. Challenges include legal, educational, organizational, and financial issues that will need to be addressed when implementing plans.
Open & Shut: Leadership in the Social WorldJordan Epp
This document discusses the current climate of social technologies and expectations for leadership. It notes major shifts from industrial to information age models and from systems-based to networked approaches. Open leadership is described as happening online and offline, focusing on participation, sharing, and building community. Skills for open leadership include technical proficiency, digital communication, content curation, and netiquette like transparency and authenticity. The concept of legitimate peripheral participation in online communities is also referenced.
The project went through phases of technical designing and modifications to the original planned design. Usability testing was conducted with three groups of people aged 18-20, 26-30, and 35-40 years old, using three scenarios in a natural environment and comparing the original design to the redesigned version with a questionnaire over 30 minutes. The results informed modifications to the final product's navigation, image loading, content, background colors, borders, and link names.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses quality in online and open education. It identifies three significant areas related to quality in online learning: self-assessment, internal quality assurance processes, and rating systems. It also discusses quality assurance occurring through community review and comments on open educational resources. Finally, it proposes several lenses for evaluating quality, including accuracy, reputation, technical standards, accessibility, and fitness for purpose.
This document lists common colors like red, blue, yellow, green, orange, violet, pink, sky blue, grey, brown, white, and black. It then asks what color the sky is, which is sky blue, and what color clouds are, which is white. Finally, it asks what color the reader's book is, and states that the book is red.
The document discusses benchmarking e-learning and open educational resources (OER) in Sweden. It provides background on existing benchmarking and quality methods from organizations like the Swedish National Agency of Higher Education and EADTU. The benchmarking process is described as lying between the current state and desirable future state, and contributing to transformations that realize improvements. Benchmarking provides benefits like self-assessment, understanding processes, measuring comparisons, and supporting decision-making. Quality dimensions discussed include transparency, participation, flexibility, creativity, presence, and innovation. A retrospective or prospective approach to benchmarking is considered.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Paparan Kepala Dinas Perhubungan Kabupaten Purwakarta memberikan informasi tentang profil Kabupaten Purwakarta, profil Dinas Perhubungan, visi dan misi, kontribusi sektor perhubungan terhadap PAD, kondisi prasarana transportasi, pola pergerakan lalu lintas, sarana angkutan, pos dan telekomunikasi, serta pengelolaan lalu lintas dan angkutan danau di Purwakarta.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Unlock the full potential of the MECE (Mutually Exclusive, Collectively Exhaustive) Principle with this comprehensive PowerPoint deck. Designed to enhance your analytical skills and strategic decision-making, this presentation guides you through the fundamental concepts, advanced techniques, and practical applications of the MECE framework, ensuring you can apply it effectively in various business contexts.
The MECE Principle, developed by Barbara Minto, an ex-consultant at McKinsey, is a foundational tool for structured thinking. Minto is also renowned for the Minto Pyramid Principle, which emphasizes the importance of logical structuring in writing and presenting ideas. This presentation includes a clear explanation of the MECE principle and its significance. It offers a detailed exploration of MECE concepts and categories, highlighting how to create mutually exclusive and collectively exhaustive segments. You will learn to combine MECE with other powerful business frameworks like SWOT, Porter's Five Forces, and BCG Matrix. Discover sophisticated methods for applying MECE in complex scenarios and enhancing your problem-solving abilities. The deck also provides a step-by-step guide to performing thorough and structured MECE analyses, ensuring no aspect is overlooked. Insider tips are included to help you avoid common mistakes and optimize your MECE applications.
The presentation features illustrative examples from various industries to show MECE in action, providing practical insights and inspiration. It includes engaging group activities designed for the practice of the MECE principle, fostering collaborative learning and application. Key takeaways and success factors for mastering the MECE principle and applying it in your professional work are also covered.
The MECE Principle presentation is meticulously designed to provide you with all the tools and knowledge you need to master the MECE principle. Whether you're a business analyst, manager, or strategist, this presentation will empower you to deliver insightful and actionable analysis, drive better decision-making, and achieve outstanding results.
LEARNING OBJECTIVES:
1. Understand the MECE Principle
2. Improve Analytical Skills
3. Apply MECE Framework
4. Enhance Decision-Making
5. Optimize Resource Allocation
6. Facilitate Strategic Planning
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Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
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The Nordic open online Academy (NooA) provides quality online education through online courses. NooA aims to become an international learning mall for online courses by developing a multilingual learning community that is flexible for students and accredited in multiple countries. NooA values economical, flexible, quality-conscious, transparent, and social learning. It focuses on cooperative online education and being an attractive partner for institutions and companies to develop and translate courses.
Lund University is a world-class university founded in 1666 located in Sweden with over 47,000 students and 6,800 employees. The university has decided to explore opportunities to offer more open access courses like MOOCs and improve technology-enhanced learning to raise quality, reputation, internationalization, social innovation, and outreach. A pre-study will explore strengths, weaknesses, and strategic aims for making open education and digital learning more affordable and aligned with the university's policy. Challenges include legal, educational, organizational, and financial issues that will need to be addressed when implementing plans.
Open & Shut: Leadership in the Social WorldJordan Epp
This document discusses the current climate of social technologies and expectations for leadership. It notes major shifts from industrial to information age models and from systems-based to networked approaches. Open leadership is described as happening online and offline, focusing on participation, sharing, and building community. Skills for open leadership include technical proficiency, digital communication, content curation, and netiquette like transparency and authenticity. The concept of legitimate peripheral participation in online communities is also referenced.
The project went through phases of technical designing and modifications to the original planned design. Usability testing was conducted with three groups of people aged 18-20, 26-30, and 35-40 years old, using three scenarios in a natural environment and comparing the original design to the redesigned version with a questionnaire over 30 minutes. The results informed modifications to the final product's navigation, image loading, content, background colors, borders, and link names.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses quality in online and open education. It identifies three significant areas related to quality in online learning: self-assessment, internal quality assurance processes, and rating systems. It also discusses quality assurance occurring through community review and comments on open educational resources. Finally, it proposes several lenses for evaluating quality, including accuracy, reputation, technical standards, accessibility, and fitness for purpose.
This document lists common colors like red, blue, yellow, green, orange, violet, pink, sky blue, grey, brown, white, and black. It then asks what color the sky is, which is sky blue, and what color clouds are, which is white. Finally, it asks what color the reader's book is, and states that the book is red.
The document discusses benchmarking e-learning and open educational resources (OER) in Sweden. It provides background on existing benchmarking and quality methods from organizations like the Swedish National Agency of Higher Education and EADTU. The benchmarking process is described as lying between the current state and desirable future state, and contributing to transformations that realize improvements. Benchmarking provides benefits like self-assessment, understanding processes, measuring comparisons, and supporting decision-making. Quality dimensions discussed include transparency, participation, flexibility, creativity, presence, and innovation. A retrospective or prospective approach to benchmarking is considered.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Paparan Kepala Dinas Perhubungan Kabupaten Purwakarta memberikan informasi tentang profil Kabupaten Purwakarta, profil Dinas Perhubungan, visi dan misi, kontribusi sektor perhubungan terhadap PAD, kondisi prasarana transportasi, pola pergerakan lalu lintas, sarana angkutan, pos dan telekomunikasi, serta pengelolaan lalu lintas dan angkutan danau di Purwakarta.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Unlock the full potential of the MECE (Mutually Exclusive, Collectively Exhaustive) Principle with this comprehensive PowerPoint deck. Designed to enhance your analytical skills and strategic decision-making, this presentation guides you through the fundamental concepts, advanced techniques, and practical applications of the MECE framework, ensuring you can apply it effectively in various business contexts.
The MECE Principle, developed by Barbara Minto, an ex-consultant at McKinsey, is a foundational tool for structured thinking. Minto is also renowned for the Minto Pyramid Principle, which emphasizes the importance of logical structuring in writing and presenting ideas. This presentation includes a clear explanation of the MECE principle and its significance. It offers a detailed exploration of MECE concepts and categories, highlighting how to create mutually exclusive and collectively exhaustive segments. You will learn to combine MECE with other powerful business frameworks like SWOT, Porter's Five Forces, and BCG Matrix. Discover sophisticated methods for applying MECE in complex scenarios and enhancing your problem-solving abilities. The deck also provides a step-by-step guide to performing thorough and structured MECE analyses, ensuring no aspect is overlooked. Insider tips are included to help you avoid common mistakes and optimize your MECE applications.
The presentation features illustrative examples from various industries to show MECE in action, providing practical insights and inspiration. It includes engaging group activities designed for the practice of the MECE principle, fostering collaborative learning and application. Key takeaways and success factors for mastering the MECE principle and applying it in your professional work are also covered.
The MECE Principle presentation is meticulously designed to provide you with all the tools and knowledge you need to master the MECE principle. Whether you're a business analyst, manager, or strategist, this presentation will empower you to deliver insightful and actionable analysis, drive better decision-making, and achieve outstanding results.
LEARNING OBJECTIVES:
1. Understand the MECE Principle
2. Improve Analytical Skills
3. Apply MECE Framework
4. Enhance Decision-Making
5. Optimize Resource Allocation
6. Facilitate Strategic Planning
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
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Adani Group Requests For Additional Land For Its Dharavi Redevelopment Projec...Adani case
It will bring about growth and development not only in Maharashtra but also in our country as a whole, which will experience prosperity. The project will also give the Adani Group an opportunity to rise above the controversies that have been ongoing since the Adani CBI Investigation.
Adani Group Requests For Additional Land For Its Dharavi Redevelopment Projec...
14 Ways To Show Clients You Love Them Ppt
1.
2. Send a written thank you card. Yes, you heard it a thousand times, and many reps send written thank you notes after first appointments. But there are plenty of other times when a thank you note is a great way to say you care. Here are a few examples… After a new customer gives you the first order. When a customer does you a favor that helps you out. When a client refers you. When the client chooses you over your competitors!
3. Wouldn’t it be great if someone gave you two free tickets to the movies and told you to have a great time? I bet you would like it. So would your client, so why not do it for them?
4. Say “thank you” on a big scale. Set up a table in your customer’s lobby one morning. Serve donuts and coffee and tell everyone you’re proud to be a partner. And just maybe the guy who loves the chocolate frosted donut with vanilla sprinkles will turn out to be an important key contact you’ve been dying to meet!
5. How long have you been doing business together? A month? A year? A decade? Acknowledge and celebrate anniversaries. Have a card and cake delivered to the client, and show them you don’t take their business or the relationship for granted.
6. Give the client a small gift when they give you the first order. It can be a nice pen or candy. It doesn’t have to be When you get the first order from a new customer, give them a small thank you gift in return.
7. Take clients to lunch. Or breakfast. Or dinner. Invite a group of people. Invite several people from the same company or bring clients from different companies together to share ideas and information. If customers decline your invitation, find out why. Does company policy prohibit accepting invitations from vendors? Or, do they say no because they don’t like you enough to want to share a meal with you? If they don’t like you enough, what are you going to do about that?
8. Pay a sincere compliment. People like it when salespeople notice and remark on something positive. That’s why compliments strengthen relationships. Being sincere is critical. Salespeople who suck-up simply to get an order won’t help their cause because their actions aren’t perceived as genuine.
9. Have your boss call and thank the customer for their business. It shows them they’re important.
10. Ask your customer what you could do better. This demonstrates you want them to be happy—which makes them happier about buying from you. It also helps you identify new pain points, helping you sell more by keeping your relationship fresh.
11. We all like getting mail that shows others are thinking about us. Send a card to brighten your customer’s day.
12. Smile BEFORE you pick up the phone! Answer every call in a positive, upbeat way. Listen to your voicemail message and record a friendlier one. Work harder than your competitors to make customers feel like you’re glad they called.
13. Are you trying to solve a problem? Ask customers for advice. Asking customers to share thoughts shows you value their opinions and builds stronger relationships.
14. Single task when talking to customers on the phone. There is no greater gift than your undivided attention.
15. So far, you have 13 ideas. Now it’s time for you to tap into your greatest selling advantage—your intelligence—and come up with one more great idea. Investing time in finding new ways to make clients happy proves you really do love them and want a long-term relationship.
16. Thanks for taking the time to view this. If you are looking for practical information to help you sell more today, read “Selling in Tough Times.” This book, written by Linda Bishop, President & Chief Sales Officer of Thought Transformation is available at www.ttbooks.biz and www.amazon.com To get Linda’s e-newsletter “SELF-TAUGHT SALES,” send an email to lindabishop@thoughttransformation.com To read Linda’s blog, go to www.salesisnotforsissies.com Follow Linda on Twitter: @Linda_Bishop