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Women Veterans Mental Healthcare during Pregnancy
Student Name
Student Affiliation (For Example, Department + Institute Name)
Course Name and Number
Instructor Name
Date
Women Veterans Mental Healthcare during Pregnancy
Pregnancy in women veterans is often associated with anxiety,
depression, and other stress disorders. The incidence of these
diseases is high in women veterans due to significant endeavors
during military services (Creech et al., 2019). The
implementation plan for pregnant veterans includes providing
financial aids and sufficient resources to improve their mental
health during pregnancy. The proposed change plan comprises
certain strategic interventions to reduce the ongoing incidence
of mental health problems during pregnancy in women veterans.
Distinguish organizational strategies needed to implement and
maintain the change plan.
The proposed change plan comprises certain modifications in
the management of pregnant veterans by providing them with
adequate funds, quick medical access, and paid pregnancy
leaves. Similarly, the organization should pay attention to the
fault lines of the already implemented plan. To maintain the
change, there should be active leadership that prioritizes the
success and sustenance of the change plan. The other strategy
that can make the implementation plan easy and productive is
empowering women veterans through effective communication
and negotiation. This strategy will ultimately help to reduce the
mental stress and grievances of pregnant veterans. Hence, the
change plan can categorically operate.
Identify the stakeholders needed to support the implementation
of the proposed plan.
The major stakeholders are healthcare professionals such as
doctors, nurses, allied health professionals, paramedical staff,
and pregnant veterans as a patient of prime focus for this
change plan. Additionally, hospital management and leadership
also play a significant role in implementing the proposed
change plan (Nillni et al., 2021). Similarly, there are certain
private investors and NGOs that work for the mandate of the
organization and patient care. Insurance companies are also one
of the key stakeholders of the implementation plan. Similarly,
pharmaceutical firms and government subsidies are also
supportive elements for the implementation plan. All these
stakeholders will provide affordable health care costs and
quality medical care for pregnant veterans.
Explain how these stakeholders are vital to implementing the
change plan.
Doctors and nurses are the first-line workers to assist the
patient and provide the baseline for effective implementation.
Efficient staff will introduce interventions that will improve the
mental health of the veterans. Similarly, the insurance
companies and other private investors directly fund the patient
and hospital management to increase the plan's efficacy. This
strategy will ensure the safe delivery and life of the child and
mother (Nillni et al., 2021). Additionally, the NGOs also work
to support the plan by financing the organization or assisting
the women veterans directly to ensure the good development of
the child in a healthy environment.
Summarize potential communication strategies to internal and
external stakeholders to facilitate a change plan.
Effective communication is a crucial element for the success of
the change plan. The change plan proposes having a
comprehensive communication center that will allow the
veterans to discuss their difficulties with the staff members.
There should be representatives and ambassadors for the
organization that regularly maintain clear and transparent
communication with the subcontractors, investors, and other
stakeholders. The plan includes regular meetings between the
veterans and health professionals to share their experiences
regarding treatment outcomes (Creech et al., 2019). In this way,
women veterans can effectively communicate with the other
stakeholders.
Discuss the impact this change plan will have on the
organization and its stakeholders.
The change plan will positively affect the organization and its
shareholders because the change plan was applied to meet the
organizational goals. The plan has short, medium, and long-term
outcomes that include multiple benefits to the veterans and their
children. This change plan will ensure healthy therapy, full
funding of the veterans that will reduce the depression stress
conditions of the veterans. In the same way, the plan will
provide high-quality treatment for depression that will
ultimately increase the work output in the military.
Collectively, the stakeholders will find new trends to meet the
aspirations of the organizations. These strategic change plan
models can shift the organization stakeholders into a master
body that holds the position of leader.
Identify expected outcomes and potential barriers to
implementing the change plan.
The outcomes of the change plan are exceptionally compelling
because the change plan will increase the efficiency of the
medical care provided to women veterans. The major barriers
are the communication gap, lack of funds, resources, lack of
strategic leadership direction, and absence of a professional will
(Katon et al., 2017). All these barriers are debilitating the
process of mental therapy of women veterans during pregnancy.
The change plan can be made effective by fulfilling all
requirements for mental therapy of women veterans.
Discuss steps for overcoming the potential barriers
The barriers can be reduced by promoting diversity and
opportunity. There should be inter-professional meetings to take
account of emerging problems during the mental therapy of the
women veterans. Fund issues can be solved by making contracts
with insurance companies and NGOs working for women
veterans. Similarly, the veterans should be in regular contact
with their therapist to reduce the communication gap hindering
effective mental treatment (Katon et al., 2017). Hence,
professional coordination and the personal will of the veterans
can help to reduce the barriers to the successful implementation
of the change plan.
References
Creech, S. K., Pulverman, C. S., Crawford, J. N., Holliday, R.,
Monteith, L. L., Lehavot, K., … Kelly, U. A. (2019). Clinical
Complexity in Women Veterans: A Systematic Review of the
Recent Evidence on Mental Health and Physical Health
Comorbidities. Behavioral Medicine, 47(1), 69–87.
doi:10.1080/08964289.2019.1644283
Katon, J. & Lewis, L. & Hercinovic, S. & McNab, A. &
Fortney, J. & Rose, S. (2017). Improving Perinatal Mental
Health Care for Women Veterans: Description of a Quality
Improvement Program. Maternal and Child Health Journal. 21.
10.1007/s10995-017-2285-0.
Nillni, Y. I., Fox, A. B., Cox, K., Paul, E., Vogt, D., &
Galovski, T. E. (2021). The impact of military sexual trauma
and warfare exposure on women veterans’ perinatal outcomes.
Psychological Trauma: Theory, Research, Practice, and Policy.
doi:10.1037/tra0001095
Literature Review Rubric
NUR3165 Nursing Research
Page 1 of 2
Criteria Outstanding
Acceptable
Unacceptable
Articles 10 points
Information is gathered
from more than 6,
research-based
sources.
5 points
Information is gathered
from a limited number
of sources.
0 points
Information is gathered
from a less than 5
sources.
Review Question 10 points
The review question is
developed from a well-
build Pico question. It is
a foreground question
and is narrow in it’s
approach.
5 points
The review question is
developed from a Pico
question. However, it is
a background question
and the questions are
broad and may not be
feasible.
0 points
The review question is
not developed from a
Pico question. It is a
background question
and the questions are
broad and may not be
feasible.
Introducing the idea:
Problem statement
and purpose
10 points
The topic is introduced,
and groundwork is laid
as to the direction of the
article. The purpose of
the paper is explicit.
5 points
Readers are aware of
the overall problem,
challenge, or topic of
the article. However,
the purpose is not clear.
0 points
Neither implicit nor
explicit reference is
made to the topic or
purpose of the article.
There is not clear
purpose, or it is
confusing.
Identifies the
Methodology for
Searching the
Evidence
10 points
Concise details are
provided about article
selection, including
search engines, search
terms, and
inclusion/exclusion
criteria. Number and
type of articles included
are clearly stated.
Levels of evidence are
acknowledged and
applied to the search.
5 points
Details about article
selection are
occasionally unclear or
wordy. Number and
type of articles included
could be more clearly
stated. Keywords are
included, but, there is
no mention about the
quality of the evidence.
0 points
Details about article
selection are lacking or
wordy. Number and
type of articles are not
included. Keywords are
omitted.
Discussion
Analysis of the
evidence
10 points
Discussion summarizes
the body of the results
and highlights
the most important
findings. There is a
sense of completion to
the whole
piece in this section.
Conclusions are drawn
based on analysis.
5 points
Discussion summarizes
some of the points of
the results and
highlights
Some of the important
findings. The paper
analysis is limited, and
few conclusions are
obtained.
0 points
Discussion is not
accomplished. Analysis
of the findings is
lacking. There is not
clear conclusion
obtained and is only
descriptive in nature.
Literature Review Rubric
NUR3165 Nursing Research
Page 2 of 2
Criteria Outstanding
Acceptable
Unacceptable
Conclusion 10 points
A summary of the main
points is clearly
articulated. Implications
for nursing practice are
logical, relevant, and
clear.
5 points
A summary of the main
points is presented, but
clarity could be
enhanced. Implications
for nursing practice are
included but lack logic,
relevance, or clarity.
0 points
A summary of the main
points is not clearly
presented. Implications
for nursing practice are
absent, illogical,
irrelevant, or unclear.
Paragraphs 10 points
Each paragraph begins
with a clearly
identifiable topic
sentence. The content
of each paragraph is
closely associated with
its topic.
5 points
Most paragraphs begin
with a clearly
identifiable topic
sentence. Some
paragraphs include
more than one topic.
0 points
Many paragraphs lack
clearly identifiable topic
sentences. Many
paragraphs contain
multiple topics and are
difficult to follow.
Logical flow of ideas 10 points
The reader is guided
smoothly through the
logically arranged
paper.
5 points
The overall
arrangement is logical
but is occasionally
difficult to follow.
0 points
The arrangement of
content is haphazard
and difficult to follow.
APA Style
10 points
The Final paper is
double spaced in a 12-
point serf font, has 1-
inch margins, APA-style
headings, and includes
well -formed Version 6
APA reference list for all
citations and
references.
5 points
The Final paper lacks
some of the following
features: double
spacing, 12-point serf
font, 1-inch margins,
APA style headings, or
a nearly complete
Version 6 APA
reference list.
0 points
The Final paper lacks
several of the following
features: double
spacing, 12- point serf
font, 1-inch margins,
APA style headings, or
a nearly complete
Version 6 APA
reference list.
Running Head: HEALTHCARE ISSUES
CONSUMER EXPERIENCE
2
Health care issue
Student’s Name
Institutional Affiliation
Health care issue
Healthcare is one of the vital sectors in society, but not
everyone appreciates its prevalence. In that light, a recent study
depicts that at least 47% of healthcare consumers posit that
healthcare and life sciences focus more on the field than the
patients' needs (Gabriel et al., 2017). In other words, healthcare
institutions focus more on the industry needs and less on
customer needs, thus deemed not being customer-centric.
Significant commercial giants such as Amazon, Apple, and
Google have successfully implemented their consumer-centric
business models, whereby healthcare institutions should learn
from them (Gabriel et al., 2017). Therefore, it would be
necessary to change from the traditional industry needs-centric
towards customer-oriented organizations. Health care
institutions should change their perception about their
consumers that need to be wooed with flawless experiences.
Considering the repercussions that could emanate from negative
customer experience, especially on sales, healthcare
practitioners should focus on excellent medical treatment and
render a positive customer experience.
Proposed solution
Therefore, to address customer experience, it would be
recommended for healthcare institutions to reinvent their
business strategy to a more customer-centric business strategy.
Most successful organizations are customer-experience
businesses, which helps amplify customer loyalty and consumer
satisfaction alongside the revenue due to increased business
transactions. Therefore, healthcare institutions should suppress
negative healthcare customer experiences from lousy customer
service by administrative staff, time wastage, focus more on
paperwork than patients, and substitute with constructive
practices.
Therefore, changing the paradigm in the healthcare customer
experience would significantly help resolve the issue.
Improving customer experience would eventually amplify
consumer engagement and strengthen the relationships that
would constructively enhance the overall experience (Harkins,
2017). It results from consumer-friendly practices that
encourage direct interaction between healthcare practitioners
and the consumers and significantly address consumer needs.
The aim is to understand the consumers' needs and provide
personalized healthcare services that improve their relationships
and the overall customer experience in the industry. Besides,
when healthcare providers focus on the consumers' needs,
consumers feel acknowledged; thus, they tend to be loyal and
more satisfied with the institution. Increased consumer loyalty
and satisfaction positively impact both the experiences and
revenue for the organizations (Gabriel et al., 2017).
Organizational Resources
Therefore, various significant organizational resources would be
vital to accomplish the change towards establishing consumer-
centric practices. Human resources would be the significant
resources that would contribute towards achieving the changes.
Employees operate directly on the patients and other consumers
as they interact personally, and the services provided are highly
subjective. Therefore, it is required to adequately train
healthcare employees to adopt customer perspectives in their
practices to contribute towards achieving a customer-centric
environment.
Besides, organizational technology would be required to
streamline the journey towards achieving a customers’-centered
environment. for instance, website analytics, centralized records
system, telemedicine, internet of things, and other technical
aspects of the institution would help achieve the changes. It is
required for healthcare practitioners to effectively use the
technological resources to identify customers' needs and
efficiently serve the consumers. Significant focus on improving
customer experience helps implement patient-friendly
technologies.
Strategies to create a clear vision for stakeholders
Essentially, identifying strategies that create a clear vision for
external and internal stakeholders regarding the changes would
be vital in a healthcare environment. The strategies help build
internal momentum for initiatives to establish significant
customer experience, as articulated in the following section.
Defining aspirations
Healthcare institutions should clearly define their aspiration
focused on customers' needs and how they could affect their
business. The aspiration of changing towards customers'
experience practices would translate into the overall mission
and new culture. Therefore, healthcare management should
strive to understand and address consumers' fundamental needs
and wants to determine great experiences (Martin et al., 2016).
To effectively define the aspirations, it is vital to engage the
stakeholders in the process.
Understanding consumers and their journeys
The following strategy would be dissecting the customers'
profiles, their needs and preferences, their motivations and their
fundamental causes of satisfaction. Doing so would help design
and implement a sophisticated program and convince the
employees to acknowledge the objectives. The key focus here is
to bring the customers' perspective into focus and help staff
conform to a customer experience program and link with
consumers more effectively (Hinchcliff et al., 2016).
Preparing employees
Achieving a customer-experience perspective in the healthcare
environment would require aligning the central role of staff to
deliver a compelling customer experience. Therefore, training
the employees about the services, products, and effective
customer service is necessary and should be highly embraced
(Shea & Gresh, 2016).
Implementing change
The leadership should spearhead in addressing the issue and the
solution where their employees follow suit. Frontline leaders
play a pivotal role in establishing a common aspiration in an
organization.
Stakeholders
Stakeholders whose expertise would create effective
workgroups include internal stakeholders such as the Director
of public health, Head of health intelligence and information,
communications, public health strategists. Besides, external
stakeholders such as patients, service users, suppliers, media,
and customers.
Outcomes
Upon initiating the proposal, several outcomes would manifest.
For instance, there would be more engagement among the
stakeholders, and it results from their roles in ensuring that the
organization achieves its aspirations. Besides, stakeholders
would be coordinating to achieve a common change goal
(Hinchcliff et al., 2016).
Also, redefined healthcare procedures and operations would
ultimately lead to enhanced customer experience. It would
result from personalized customer service, quality services, a
deep understanding of the consumers, and effective
relationships between practitioners and consumers. The
combined efforts and perspectives would shape the
effectiveness of the implementation of the customer experience
strategy.
References
Gabriel, P., McManus, M., Rogers, K., & White, P. (2017).
Outcome evidence for structured pediatric to adult health care
transition interventions: a systematic review. The Journal of
pediatrics, 188, 263-269.
Harkins, M. K. (2017). A. I HealthCare.
Hinchcliff, R., Greenfield, D., Hogden, A., Sarrami-Foroushani,
P., Travaglia, J., & Braithwaite, J. (2016). Levers for change:
an investigation of how accreditation programmes can promote
consumer engagement in healthcare. International Journal for
Quality in Health Care, 28(5), 561-565.
Martin, L. T., Plough, A., Carman, K. G., Leviton, L., Bogdan,
O., & Miller, C. E. (2016). Strengthening integration of health
services and systems. Health Affairs, 35(11), 1976-1981.
Shea, G. P., & Gresh, B. (2016). Healthcare in America: Try
Thinking This Way-Part 2. Healthcare Transformation, 1(2),
120-137.
Legend
Inputs: What resources do you need to make this happen? (e.g.,
staff, space, funding)
Activities: What are you going to do? (e.g., educate and
establish partnerships)
Outputs: What will happen because of your activities? (e.g., 100
people trained)
Short-Term Outcomes: Immediate changes you expect to occur
(e.g., changes in knowledge)
Mid-Term Outcomes: (e.g., changes in behavior)
Long-Term Outcomes: How will this program help in the
future? (e.g., obesity prevention)
Logic Model
Students Name
Professors Name
Affiliated Institution
Course
Date
Therapy treatment
Healthy baby
Safe delivery
Reduced depression
Inputs
Long-Term Outcomes
Mid-Term Outcomes
Short-Term Outcomes
Outputs
Activities
Staff
Funding
Medical access
Paid pregnancy leave
Mental Health improvement
Full funding or insurance for veterans
Quality medical care
Save life of mother and child
Therapy for the female veterans
Affordable health care cost
Quick diagnosis and treatment
Give allowance or paid leave
Safe delivery and health of both child and mother
Healthy infant
Life of mother and the child is assured
Good child development and environment
Cured from mental depression and stress disorders
Child support funding
High quality treatment for mental conditions and depression
Increased work output in the military.
Health issues: mental health of pregnancy women Population
affected by the health issue: veterans Proposed intervention:
financing and resources
Theory or model used inform an intervention: ecological model
Reference
Pregnancy and Mental Health Among Women Veterans
Returning from Iraq and Afghanistan Kristin M. Mattocks,
Ph.D., Melissa Skanderson, M.A., [...], and Sally Haskell, M.D.
Back2bu,( nd) Women Vets Report Adverse Pregnancy
Outcomes, Postpartum Mental Health Problems After Leaving
Service. Retrieved from
https://www.bumc.bu.edu/busm/2020/04/15/women-vets-report-
adverse-pregnancy-outcomes-postpartum-mental-health-
problems-after-leaving-service/
© 2020. Grand Canyon University. All Rights Reserved.
©
2020.
Grand Canyon University. All Rights Reserved.
Legend
Inputs:
What resources do y
ou need to make this happen? (
e.g., s
taff, space, funding)
Activities:
What are you going to do? (
e.g., e
ducate and establish partnerships)
Outputs:
What will happen because of your activities? (
e.g.,
100 people trained)
Short
-
Term Outcomes
:
Immediate changes you expect
to occur (
e.g., c
hanges in
knowledge)
Mid
-
Term Outcomes
:
(
e.g., c
hanges in behavior)
Long
-
Term Outcomes
:
How will this program help in the future? (
e.g., o
besity prevention)
Logic Model
Health issue:
Population affected by the health issue:
Proposed intervention:
Theory or model used inform an intervention:
© 2020. Grand Canyon University. All Rights Reserved.
Legend
Inputs: What resources do you need to make this happen? (e.g.,
staff, space, funding)
Activities: What are you going to do? (e.g., educate and
establish partnerships)
Outputs: What will happen because of your activities? (e.g., 100
people trained)
Short-Term Outcomes: Immediate changes you expect to occur
(e.g., changes in
knowledge)
Mid-Term Outcomes: (e.g., changes in behavior)
Long-Term Outcomes: How will this program help in the
future? (e.g., obesity prevention) Logic Model
Health issue: Population affected by the health issue:
Proposed intervention:
Theory or model used inform an intervention:
Rubic_Print_FormatCourse CodeClass CodeAssignment
TitleTotal PointsHLT-494HLT-494-O500Part III: Evaluation
and Dissemination Plan80.0CriteriaPercentageUnsatisfactory
(0.00%)Less Than Satisfactory (65.00%)Satisfactory
(75.00%)Good (85.00%)Excellent (100.00%)CommentsPoints
EarnedContent70.0%Description of How the Change Plan Will
Be Evaluated10.0%The description of how the change plan will
be evaluated is not present.The description of how the change
plan will be evaluated is present but lacks detail or is
incomplete.The description of how the change plan will be
evaluated is present.The description of how the change plan will
be evaluated is detailed.The description of how the change plan
will be evaluated is thorough.Resources Needed to Evaluate
Project10.0%The description of resources needed to evaluate
the project is not present.The description of resources needed to
evaluate the project is present but lacks detail or is
incomplete.The description of resources needed to evaluate the
project is present.The description of resources needed to
evaluate the project is detailed.The description of resources
needed to evaluate the project is thorough.Evaluation Process of
the Projected Outcomes20.0%The description of the evaluation
process of the projected outcomes is not present.The description
of the evaluation process of the projected outcomes is present
but lacks detail or is incomplete.The description of the
evaluation process of the projected outcomes is present.The
description of the evaluation process of the projected outcomes
is detailed.The description of the evaluation process of the
projected outcomes is thorough.Dissemination Plan: Who,
What, Where, How, and When20.0%The description of the
dissemination plan including who, what, where, how, and when
is not present.The description of the dissemination plan
including, who, what, where, how, and when is present but lacks
detail or is incomplete.The description of the dissemination plan
including who, what, where, how, and when is present.The
description of the dissemination plan including who, what,
where, how, and when is detailed.The description of the
dissemination plan including who, what, where, how, and when
is thorough.External and Internal Project Dissemination
Plan10.0%The explanation of the project dissemination plan
externally and internally is not present.The explanation of the
project dissemination plan externally and internally is present
but lacks detail or is incomplete.The explanation of the project
dissemination plan externally and internally is present.The
explanation of the project disseminatio n plan externally and
internally is detailed.The explanation of the project
dissemination plan externally and internally is
thorough.Organization and Effectiveness20.0%Thesis
Development and Purpose7.0%Paper lacks any discernible
overall purpose or organizing claim.Thesis is insufficiently
developed or vague. Purpose is not clear.Thesis is apparent and
appropriate to purpose.Thesis is clear and forecasts the
development of the paper. Thesis is descriptive and reflective of
the arguments and appropriate to the purpose.Thesis is
comprehensive and contains the essence of the paper. Thesis
statement makes the purpose of the paper clear.Argument Logic
and Construction8.0%Statement of purpose is not justified by
the conclusion. The conclusion does not support the claim
made. Argument is incoherent and uses noncredible
sources.Sufficient justification of claims is lacking. Argument
lacks consistent unity. There are obvious flaws in the logic.
Some sources have questionable credibility.Argument is
orderly, but may have a few inconsistencies. The argument
presents minimal justification of claims. Argument logically,
but not thoroughly, supports the purpose. Sources used are
credible. Introduction and conclusion bracket the
thesis.Argument shows logical progression. Techniques of
argumentation are evident. There is a smooth progression of
claims from introduction to conclusion. Most sources are
authoritative.Clear and convincing argument presents a
persuasive claim in a distinctive and compelling manner. All
sources are authoritative.Mechanics of Writing (includes
spelling, punctuation, grammar, language use)5.0%Surface
errors are pervasive enough that they impede communication of
meaning. Inappropriate word choice or sentence construction is
used.Frequent and repetitive mechanical errors distract the
reader. Inconsistencies in language choice (register) or word
choice are present. Sentence structure is correct but not
varied.Some mechanical errors or typos are present, but they are
not overly distracting to the reader. Correct and varied sentence
structure and audience-appropriate language are employed.Prose
is largely free of mechanical errors, although a few may be
present. The writer uses a variety of effective sentence
structures and figures of speech.Writer is clearly in command of
standard, written, academic English.Format10.0%Paper Format
(use of appropriate style for the major and
assignment)5.0%Template is not used appropriately, or
documentation format is rarely followed correctly.Appropriate
template is used, but some elements are missing or mistaken. A
lack of control with formatting is apparent.Appropriate template
is used. Formatting is correct, although some minor errors may
be present.Appropriate template is fully used. There are
virtually no errors in formatting style.All format elements are
correct.Documentation of Sources (citations, footnotes,
references, bibliography, etc., as appropriate to assignment and
style)5.0%Sources are not documented.Documentation of
sources is inconsistent or incorrect, as appropriate to
assignment and style, with numerous formatting errors.Sources
are documented, as appropriate to assignment and style,
although some formatting errors may be present.Sources are
documented, as appropriate to assignment and style, and format
is mostly correct.Sources are completely and correctly
documented, as appropriate to assignment and style, and format
is free of error.Total Weightage100%
12Women Veterans Mental Healthcare

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12Women Veterans Mental Healthcare

  • 1. 1 2 Women Veterans Mental Healthcare during Pregnancy Student Name Student Affiliation (For Example, Department + Institute Name) Course Name and Number Instructor Name Date Women Veterans Mental Healthcare during Pregnancy Pregnancy in women veterans is often associated with anxiety, depression, and other stress disorders. The incidence of these diseases is high in women veterans due to significant endeavors during military services (Creech et al., 2019). The implementation plan for pregnant veterans includes providing financial aids and sufficient resources to improve their mental health during pregnancy. The proposed change plan comprises certain strategic interventions to reduce the ongoing incidence of mental health problems during pregnancy in women veterans. Distinguish organizational strategies needed to implement and maintain the change plan. The proposed change plan comprises certain modifications in
  • 2. the management of pregnant veterans by providing them with adequate funds, quick medical access, and paid pregnancy leaves. Similarly, the organization should pay attention to the fault lines of the already implemented plan. To maintain the change, there should be active leadership that prioritizes the success and sustenance of the change plan. The other strategy that can make the implementation plan easy and productive is empowering women veterans through effective communication and negotiation. This strategy will ultimately help to reduce the mental stress and grievances of pregnant veterans. Hence, the change plan can categorically operate. Identify the stakeholders needed to support the implementation of the proposed plan. The major stakeholders are healthcare professionals such as doctors, nurses, allied health professionals, paramedical staff, and pregnant veterans as a patient of prime focus for this change plan. Additionally, hospital management and leadership also play a significant role in implementing the proposed change plan (Nillni et al., 2021). Similarly, there are certain private investors and NGOs that work for the mandate of the organization and patient care. Insurance companies are also one of the key stakeholders of the implementation plan. Similarly, pharmaceutical firms and government subsidies are also supportive elements for the implementation plan. All these stakeholders will provide affordable health care costs and quality medical care for pregnant veterans. Explain how these stakeholders are vital to implementing the change plan. Doctors and nurses are the first-line workers to assist the patient and provide the baseline for effective implementation. Efficient staff will introduce interventions that will improve the mental health of the veterans. Similarly, the insurance companies and other private investors directly fund the patient and hospital management to increase the plan's efficacy. This strategy will ensure the safe delivery and life of the child and mother (Nillni et al., 2021). Additionally, the NGOs also work
  • 3. to support the plan by financing the organization or assisting the women veterans directly to ensure the good development of the child in a healthy environment. Summarize potential communication strategies to internal and external stakeholders to facilitate a change plan. Effective communication is a crucial element for the success of the change plan. The change plan proposes having a comprehensive communication center that will allow the veterans to discuss their difficulties with the staff members. There should be representatives and ambassadors for the organization that regularly maintain clear and transparent communication with the subcontractors, investors, and other stakeholders. The plan includes regular meetings between the veterans and health professionals to share their experiences regarding treatment outcomes (Creech et al., 2019). In this way, women veterans can effectively communicate with the other stakeholders. Discuss the impact this change plan will have on the organization and its stakeholders. The change plan will positively affect the organization and its shareholders because the change plan was applied to meet the organizational goals. The plan has short, medium, and long-term outcomes that include multiple benefits to the veterans and their children. This change plan will ensure healthy therapy, full funding of the veterans that will reduce the depression stress conditions of the veterans. In the same way, the plan will provide high-quality treatment for depression that will ultimately increase the work output in the military. Collectively, the stakeholders will find new trends to meet the aspirations of the organizations. These strategic change plan models can shift the organization stakeholders into a master body that holds the position of leader. Identify expected outcomes and potential barriers to implementing the change plan. The outcomes of the change plan are exceptionally compelling because the change plan will increase the efficiency of the
  • 4. medical care provided to women veterans. The major barriers are the communication gap, lack of funds, resources, lack of strategic leadership direction, and absence of a professional will (Katon et al., 2017). All these barriers are debilitating the process of mental therapy of women veterans during pregnancy. The change plan can be made effective by fulfilling all requirements for mental therapy of women veterans. Discuss steps for overcoming the potential barriers The barriers can be reduced by promoting diversity and opportunity. There should be inter-professional meetings to take account of emerging problems during the mental therapy of the women veterans. Fund issues can be solved by making contracts with insurance companies and NGOs working for women veterans. Similarly, the veterans should be in regular contact with their therapist to reduce the communication gap hindering effective mental treatment (Katon et al., 2017). Hence, professional coordination and the personal will of the veterans can help to reduce the barriers to the successful implementation of the change plan. References Creech, S. K., Pulverman, C. S., Crawford, J. N., Holliday, R., Monteith, L. L., Lehavot, K., … Kelly, U. A. (2019). Clinical Complexity in Women Veterans: A Systematic Review of the Recent Evidence on Mental Health and Physical Health Comorbidities. Behavioral Medicine, 47(1), 69–87. doi:10.1080/08964289.2019.1644283 Katon, J. & Lewis, L. & Hercinovic, S. & McNab, A. & Fortney, J. & Rose, S. (2017). Improving Perinatal Mental Health Care for Women Veterans: Description of a Quality Improvement Program. Maternal and Child Health Journal. 21. 10.1007/s10995-017-2285-0. Nillni, Y. I., Fox, A. B., Cox, K., Paul, E., Vogt, D., & Galovski, T. E. (2021). The impact of military sexual trauma and warfare exposure on women veterans’ perinatal outcomes. Psychological Trauma: Theory, Research, Practice, and Policy.
  • 5. doi:10.1037/tra0001095 Literature Review Rubric NUR3165 Nursing Research Page 1 of 2 Criteria Outstanding Acceptable Unacceptable Articles 10 points Information is gathered from more than 6, research-based sources. 5 points Information is gathered from a limited number of sources. 0 points Information is gathered from a less than 5
  • 6. sources. Review Question 10 points The review question is developed from a well- build Pico question. It is a foreground question and is narrow in it’s approach. 5 points The review question is developed from a Pico question. However, it is a background question and the questions are broad and may not be feasible. 0 points The review question is not developed from a Pico question. It is a background question and the questions are broad and may not be feasible. Introducing the idea: Problem statement and purpose 10 points The topic is introduced, and groundwork is laid
  • 7. as to the direction of the article. The purpose of the paper is explicit. 5 points Readers are aware of the overall problem, challenge, or topic of the article. However, the purpose is not clear. 0 points Neither implicit nor explicit reference is made to the topic or purpose of the article. There is not clear purpose, or it is confusing. Identifies the Methodology for Searching the Evidence 10 points Concise details are provided about article selection, including search engines, search terms, and inclusion/exclusion criteria. Number and type of articles included
  • 8. are clearly stated. Levels of evidence are acknowledged and applied to the search. 5 points Details about article selection are occasionally unclear or wordy. Number and type of articles included could be more clearly stated. Keywords are included, but, there is no mention about the quality of the evidence. 0 points Details about article selection are lacking or wordy. Number and type of articles are not included. Keywords are omitted. Discussion Analysis of the evidence 10 points Discussion summarizes the body of the results and highlights the most important findings. There is a
  • 9. sense of completion to the whole piece in this section. Conclusions are drawn based on analysis. 5 points Discussion summarizes some of the points of the results and highlights Some of the important findings. The paper analysis is limited, and few conclusions are obtained. 0 points Discussion is not accomplished. Analysis of the findings is lacking. There is not clear conclusion obtained and is only descriptive in nature. Literature Review Rubric NUR3165 Nursing Research Page 2 of 2
  • 10. Criteria Outstanding Acceptable Unacceptable Conclusion 10 points A summary of the main points is clearly articulated. Implications for nursing practice are logical, relevant, and clear. 5 points A summary of the main points is presented, but clarity could be enhanced. Implications for nursing practice are included but lack logic, relevance, or clarity. 0 points A summary of the main points is not clearly presented. Implications for nursing practice are absent, illogical, irrelevant, or unclear. Paragraphs 10 points
  • 11. Each paragraph begins with a clearly identifiable topic sentence. The content of each paragraph is closely associated with its topic. 5 points Most paragraphs begin with a clearly identifiable topic sentence. Some paragraphs include more than one topic. 0 points Many paragraphs lack clearly identifiable topic sentences. Many paragraphs contain multiple topics and are difficult to follow. Logical flow of ideas 10 points The reader is guided smoothly through the logically arranged paper. 5 points The overall arrangement is logical but is occasionally difficult to follow.
  • 12. 0 points The arrangement of content is haphazard and difficult to follow. APA Style 10 points The Final paper is double spaced in a 12- point serf font, has 1- inch margins, APA-style headings, and includes well -formed Version 6 APA reference list for all citations and references. 5 points The Final paper lacks some of the following features: double spacing, 12-point serf font, 1-inch margins, APA style headings, or
  • 13. a nearly complete Version 6 APA reference list. 0 points The Final paper lacks several of the following features: double spacing, 12- point serf font, 1-inch margins, APA style headings, or a nearly complete Version 6 APA reference list. Running Head: HEALTHCARE ISSUES CONSUMER EXPERIENCE 2 Health care issue Student’s Name Institutional Affiliation
  • 14. Health care issue Healthcare is one of the vital sectors in society, but not everyone appreciates its prevalence. In that light, a recent study depicts that at least 47% of healthcare consumers posit that healthcare and life sciences focus more on the field than the patients' needs (Gabriel et al., 2017). In other words, healthcare institutions focus more on the industry needs and less on customer needs, thus deemed not being customer-centric. Significant commercial giants such as Amazon, Apple, and Google have successfully implemented their consumer-centric business models, whereby healthcare institutions should learn from them (Gabriel et al., 2017). Therefore, it would be necessary to change from the traditional industry needs-centric towards customer-oriented organizations. Health care institutions should change their perception about their consumers that need to be wooed with flawless experiences. Considering the repercussions that could emanate from negative customer experience, especially on sales, healthcare practitioners should focus on excellent medical treatment and render a positive customer experience. Proposed solution Therefore, to address customer experience, it would be recommended for healthcare institutions to reinvent their business strategy to a more customer-centric business strategy. Most successful organizations are customer-experience
  • 15. businesses, which helps amplify customer loyalty and consumer satisfaction alongside the revenue due to increased business transactions. Therefore, healthcare institutions should suppress negative healthcare customer experiences from lousy customer service by administrative staff, time wastage, focus more on paperwork than patients, and substitute with constructive practices. Therefore, changing the paradigm in the healthcare customer experience would significantly help resolve the issue. Improving customer experience would eventually amplify consumer engagement and strengthen the relationships that would constructively enhance the overall experience (Harkins, 2017). It results from consumer-friendly practices that encourage direct interaction between healthcare practitioners and the consumers and significantly address consumer needs. The aim is to understand the consumers' needs and provide personalized healthcare services that improve their relationships and the overall customer experience in the industry. Besides, when healthcare providers focus on the consumers' needs, consumers feel acknowledged; thus, they tend to be loyal and more satisfied with the institution. Increased consumer loyalty and satisfaction positively impact both the experiences and revenue for the organizations (Gabriel et al., 2017). Organizational Resources Therefore, various significant organizational resources would be vital to accomplish the change towards establishing consumer- centric practices. Human resources would be the significant resources that would contribute towards achieving the changes. Employees operate directly on the patients and other consumers as they interact personally, and the services provided are highly subjective. Therefore, it is required to adequately train healthcare employees to adopt customer perspectives in their practices to contribute towards achieving a customer-centric environment. Besides, organizational technology would be required to streamline the journey towards achieving a customers’-centered
  • 16. environment. for instance, website analytics, centralized records system, telemedicine, internet of things, and other technical aspects of the institution would help achieve the changes. It is required for healthcare practitioners to effectively use the technological resources to identify customers' needs and efficiently serve the consumers. Significant focus on improving customer experience helps implement patient-friendly technologies. Strategies to create a clear vision for stakeholders Essentially, identifying strategies that create a clear vision for external and internal stakeholders regarding the changes would be vital in a healthcare environment. The strategies help build internal momentum for initiatives to establish significant customer experience, as articulated in the following section. Defining aspirations Healthcare institutions should clearly define their aspiration focused on customers' needs and how they could affect their business. The aspiration of changing towards customers' experience practices would translate into the overall mission and new culture. Therefore, healthcare management should strive to understand and address consumers' fundamental needs and wants to determine great experiences (Martin et al., 2016). To effectively define the aspirations, it is vital to engage the stakeholders in the process. Understanding consumers and their journeys The following strategy would be dissecting the customers' profiles, their needs and preferences, their motivations and their fundamental causes of satisfaction. Doing so would help design and implement a sophisticated program and convince the employees to acknowledge the objectives. The key focus here is to bring the customers' perspective into focus and help staff conform to a customer experience program and link with consumers more effectively (Hinchcliff et al., 2016). Preparing employees Achieving a customer-experience perspective in the healthcare environment would require aligning the central role of staff to
  • 17. deliver a compelling customer experience. Therefore, training the employees about the services, products, and effective customer service is necessary and should be highly embraced (Shea & Gresh, 2016). Implementing change The leadership should spearhead in addressing the issue and the solution where their employees follow suit. Frontline leaders play a pivotal role in establishing a common aspiration in an organization. Stakeholders Stakeholders whose expertise would create effective workgroups include internal stakeholders such as the Director of public health, Head of health intelligence and information, communications, public health strategists. Besides, external stakeholders such as patients, service users, suppliers, media, and customers. Outcomes Upon initiating the proposal, several outcomes would manifest. For instance, there would be more engagement among the stakeholders, and it results from their roles in ensuring that the organization achieves its aspirations. Besides, stakeholders would be coordinating to achieve a common change goal (Hinchcliff et al., 2016). Also, redefined healthcare procedures and operations would ultimately lead to enhanced customer experience. It would result from personalized customer service, quality services, a deep understanding of the consumers, and effective relationships between practitioners and consumers. The combined efforts and perspectives would shape the effectiveness of the implementation of the customer experience strategy.
  • 18. References Gabriel, P., McManus, M., Rogers, K., & White, P. (2017). Outcome evidence for structured pediatric to adult health care transition interventions: a systematic review. The Journal of pediatrics, 188, 263-269. Harkins, M. K. (2017). A. I HealthCare. Hinchcliff, R., Greenfield, D., Hogden, A., Sarrami-Foroushani, P., Travaglia, J., & Braithwaite, J. (2016). Levers for change: an investigation of how accreditation programmes can promote consumer engagement in healthcare. International Journal for Quality in Health Care, 28(5), 561-565. Martin, L. T., Plough, A., Carman, K. G., Leviton, L., Bogdan, O., & Miller, C. E. (2016). Strengthening integration of health services and systems. Health Affairs, 35(11), 1976-1981. Shea, G. P., & Gresh, B. (2016). Healthcare in America: Try Thinking This Way-Part 2. Healthcare Transformation, 1(2), 120-137. Legend Inputs: What resources do you need to make this happen? (e.g., staff, space, funding) Activities: What are you going to do? (e.g., educate and establish partnerships) Outputs: What will happen because of your activities? (e.g., 100 people trained) Short-Term Outcomes: Immediate changes you expect to occur (e.g., changes in knowledge) Mid-Term Outcomes: (e.g., changes in behavior) Long-Term Outcomes: How will this program help in the future? (e.g., obesity prevention) Logic Model
  • 19. Students Name Professors Name Affiliated Institution Course Date Therapy treatment Healthy baby Safe delivery Reduced depression Inputs Long-Term Outcomes Mid-Term Outcomes Short-Term Outcomes Outputs Activities Staff Funding Medical access
  • 20. Paid pregnancy leave Mental Health improvement Full funding or insurance for veterans Quality medical care Save life of mother and child Therapy for the female veterans Affordable health care cost Quick diagnosis and treatment Give allowance or paid leave Safe delivery and health of both child and mother Healthy infant Life of mother and the child is assured Good child development and environment Cured from mental depression and stress disorders Child support funding High quality treatment for mental conditions and depression Increased work output in the military. Health issues: mental health of pregnancy women Population affected by the health issue: veterans Proposed intervention: financing and resources Theory or model used inform an intervention: ecological model Reference Pregnancy and Mental Health Among Women Veterans Returning from Iraq and Afghanistan Kristin M. Mattocks, Ph.D., Melissa Skanderson, M.A., [...], and Sally Haskell, M.D.
  • 21. Back2bu,( nd) Women Vets Report Adverse Pregnancy Outcomes, Postpartum Mental Health Problems After Leaving Service. Retrieved from https://www.bumc.bu.edu/busm/2020/04/15/women-vets-report- adverse-pregnancy-outcomes-postpartum-mental-health- problems-after-leaving-service/ © 2020. Grand Canyon University. All Rights Reserved. © 2020. Grand Canyon University. All Rights Reserved.
  • 22. Legend Inputs: What resources do y ou need to make this happen? ( e.g., s taff, space, funding) Activities: What are you going to do? ( e.g., e ducate and establish partnerships)
  • 23. Outputs: What will happen because of your activities? ( e.g., 100 people trained) Short - Term Outcomes : Immediate changes you expect to occur ( e.g., c hanges in knowledge) Mid - Term Outcomes : ( e.g., c hanges in behavior) Long - Term Outcomes : How will this program help in the future? ( e.g., o besity prevention) Logic Model
  • 24. Health issue: Population affected by the health issue: Proposed intervention: Theory or model used inform an intervention: © 2020. Grand Canyon University. All Rights Reserved. Legend Inputs: What resources do you need to make this happen? (e.g., staff, space, funding) Activities: What are you going to do? (e.g., educate and establish partnerships) Outputs: What will happen because of your activities? (e.g., 100 people trained) Short-Term Outcomes: Immediate changes you expect to occur (e.g., changes in knowledge) Mid-Term Outcomes: (e.g., changes in behavior) Long-Term Outcomes: How will this program help in the future? (e.g., obesity prevention) Logic Model
  • 25. Health issue: Population affected by the health issue: Proposed intervention: Theory or model used inform an intervention: Rubic_Print_FormatCourse CodeClass CodeAssignment TitleTotal PointsHLT-494HLT-494-O500Part III: Evaluation and Dissemination Plan80.0CriteriaPercentageUnsatisfactory (0.00%)Less Than Satisfactory (65.00%)Satisfactory (75.00%)Good (85.00%)Excellent (100.00%)CommentsPoints EarnedContent70.0%Description of How the Change Plan Will Be Evaluated10.0%The description of how the change plan will be evaluated is not present.The description of how the change plan will be evaluated is present but lacks detail or is incomplete.The description of how the change plan will be evaluated is present.The description of how the change plan will be evaluated is detailed.The description of how the change plan will be evaluated is thorough.Resources Needed to Evaluate Project10.0%The description of resources needed to evaluate the project is not present.The description of resources needed to evaluate the project is present but lacks detail or is incomplete.The description of resources needed to evaluate the project is present.The description of resources needed to evaluate the project is detailed.The description of resources needed to evaluate the project is thorough.Evaluation Process of the Projected Outcomes20.0%The description of the evaluation process of the projected outcomes is not present.The description of the evaluation process of the projected outcomes is present but lacks detail or is incomplete.The description of the evaluation process of the projected outcomes is present.The description of the evaluation process of the projected outcomes is detailed.The description of the evaluation process of the projected outcomes is thorough.Dissemination Plan: Who, What, Where, How, and When20.0%The description of the dissemination plan including who, what, where, how, and when is not present.The description of the dissemination plan
  • 26. including, who, what, where, how, and when is present but lacks detail or is incomplete.The description of the dissemination plan including who, what, where, how, and when is present.The description of the dissemination plan including who, what, where, how, and when is detailed.The description of the dissemination plan including who, what, where, how, and when is thorough.External and Internal Project Dissemination Plan10.0%The explanation of the project dissemination plan externally and internally is not present.The explanation of the project dissemination plan externally and internally is present but lacks detail or is incomplete.The explanation of the project dissemination plan externally and internally is present.The explanation of the project disseminatio n plan externally and internally is detailed.The explanation of the project dissemination plan externally and internally is thorough.Organization and Effectiveness20.0%Thesis Development and Purpose7.0%Paper lacks any discernible overall purpose or organizing claim.Thesis is insufficiently developed or vague. Purpose is not clear.Thesis is apparent and appropriate to purpose.Thesis is clear and forecasts the development of the paper. Thesis is descriptive and reflective of the arguments and appropriate to the purpose.Thesis is comprehensive and contains the essence of the paper. Thesis statement makes the purpose of the paper clear.Argument Logic and Construction8.0%Statement of purpose is not justified by the conclusion. The conclusion does not support the claim made. Argument is incoherent and uses noncredible sources.Sufficient justification of claims is lacking. Argument lacks consistent unity. There are obvious flaws in the logic. Some sources have questionable credibility.Argument is orderly, but may have a few inconsistencies. The argument presents minimal justification of claims. Argument logically, but not thoroughly, supports the purpose. Sources used are credible. Introduction and conclusion bracket the thesis.Argument shows logical progression. Techniques of argumentation are evident. There is a smooth progression of
  • 27. claims from introduction to conclusion. Most sources are authoritative.Clear and convincing argument presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative.Mechanics of Writing (includes spelling, punctuation, grammar, language use)5.0%Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice or sentence construction is used.Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) or word choice are present. Sentence structure is correct but not varied.Some mechanical errors or typos are present, but they are not overly distracting to the reader. Correct and varied sentence structure and audience-appropriate language are employed.Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of effective sentence structures and figures of speech.Writer is clearly in command of standard, written, academic English.Format10.0%Paper Format (use of appropriate style for the major and assignment)5.0%Template is not used appropriately, or documentation format is rarely followed correctly.Appropriate template is used, but some elements are missing or mistaken. A lack of control with formatting is apparent.Appropriate template is used. Formatting is correct, although some minor errors may be present.Appropriate template is fully used. There are virtually no errors in formatting style.All format elements are correct.Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style)5.0%Sources are not documented.Documentation of sources is inconsistent or incorrect, as appropriate to assignment and style, with numerous formatting errors.Sources are documented, as appropriate to assignment and style, although some formatting errors may be present.Sources are documented, as appropriate to assignment and style, and format is mostly correct.Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error.Total Weightage100%