1. Completely fill out the KT-PA Worksheet using the guide questions for the IS and IS NOT,
DISTINCTIONS and CHANGES.
2. Identify the probable causes (PC) of the problem.
3. Identify the most probable cause (MPC). 1 2 The Case of the Love Birds Since coming back
from this foreign trip, the service manager of Diamond Corporation has been faced with a lot of
troubles. There were mounting customer complaints on defective service, stockouts of service
parts and poor housekeeping. On the domestic front, his wife has been on his back about the
death of her prized love birds Romeo and Juliet. Apparently, his wife blames him for the birds'
death because the special bird feed, Formula B, which he bought for the two. Two-year old Juliet
was found dead inside the cage on March 10, and Romeo on March 11. 11 Before their death, the
two had happily stayed in the same cage for over 12 a year and never suffered major illness. But
on March 2 , their veterinarian 13 suggested that Romeo be brought to the hospital for further
check up on 14 what feared was overindulgence. 15 The manager felt mystified because if the
lovebirds died of 16 overindulgence, they should have died earlier. Both birds regularly ate the
17 special feed Formula B which apparently caused both birds to 18 overindulge. After Romeo
was brought to the hospital, Juliet was again 19 given Formula A which is less nutritious but
nonetheless a regular bird feed. 20 At the hospital, Romeo was fed with birdfeed Formula C. 21
The daily routine of the lovebirds had been unchanged according to the 22 house help. There was
clear water inside the cage. Every morning after 23 breakfast, the birds were brought to the patio
for fresh air and sunshine. 24 The cage was always kept clean. In fact, in preparation for
Romeo's 25 arrival for the next day, Juliet was transferred to their new cage. 26 When Romeo
arrived, he seemed very upset and refused to eat. Thinking 27 that this was due to due to Juliet's
absence, the Vet brought him another 28 love bird Bianca. Romeo suddenly came alive when he
was transferred to 29 Bianca's cage. He seemed to have developed a liking for his new 30
partner. The Vet left enough stock of Formula C and suggested that for 31 the night, the two be
placed on separate cages. 32 Came 9pm, Romeo was dead. The Vet was called to take Bianca
away. 33 After paying the bill, the manager consoled his wife by saying that the 34 spirit of
Juliet might have called Romeo to be with her forever. But the wife 35 could not be pacified.
K.T. Problem Analysis.
1. Completely fill out the KT-PA Worksheet using the guide questions.pdf
1. 1. Completely fill out the KT-PA Worksheet using the guide questions for the IS and IS NOT,
DISTINCTIONS and CHANGES.
2. Identify the probable causes (PC) of the problem.
3. Identify the most probable cause (MPC). 1 2 The Case of the Love Birds Since coming back
from this foreign trip, the service manager of Diamond Corporation has been faced with a lot of
troubles. There were mounting customer complaints on defective service, stockouts of service
parts and poor housekeeping. On the domestic front, his wife has been on his back about the
death of her prized love birds Romeo and Juliet. Apparently, his wife blames him for the birds'
death because the special bird feed, Formula B, which he bought for the two. Two-year old Juliet
was found dead inside the cage on March 10, and Romeo on March 11. 11 Before their death, the
two had happily stayed in the same cage for over 12 a year and never suffered major illness. But
on March 2 , their veterinarian 13 suggested that Romeo be brought to the hospital for further
check up on 14 what feared was overindulgence. 15 The manager felt mystified because if the
lovebirds died of 16 overindulgence, they should have died earlier. Both birds regularly ate the
17 special feed Formula B which apparently caused both birds to 18 overindulge. After Romeo
was brought to the hospital, Juliet was again 19 given Formula A which is less nutritious but
nonetheless a regular bird feed. 20 At the hospital, Romeo was fed with birdfeed Formula C. 21
The daily routine of the lovebirds had been unchanged according to the 22 house help. There was
clear water inside the cage. Every morning after 23 breakfast, the birds were brought to the patio
for fresh air and sunshine. 24 The cage was always kept clean. In fact, in preparation for
Romeo's 25 arrival for the next day, Juliet was transferred to their new cage. 26 When Romeo
arrived, he seemed very upset and refused to eat. Thinking 27 that this was due to due to Juliet's
absence, the Vet brought him another 28 love bird Bianca. Romeo suddenly came alive when he
was transferred to 29 Bianca's cage. He seemed to have developed a liking for his new 30
partner. The Vet left enough stock of Formula C and suggested that for 31 the night, the two be
placed on separate cages. 32 Came 9pm, Romeo was dead. The Vet was called to take Bianca
away. 33 After paying the bill, the manager consoled his wife by saying that the 34 spirit of
Juliet might have called Romeo to be with her forever. But the wife 35 could not be pacified.
K.T. Problem Analysis
