- Mi Casa is a housekeeping company in Brownsville, Texas owned by Jean Kline who wants to expand it into a multimillion-dollar business as demand grows. - Jean has three housekeepers who worked a total of 566 hours over the past four weeks. Jean is concerned about the hours and wants an analysis of estimated vs actual hours to see if there is reason for concern. - The KEIA Assembly Department employs direct laborers and supervisors to assemble desks. Production has fallen short of the expected three desks per direct labor hour. The plant manager needs to take action to address this.