1. You’re Not asking for
first name• Impossible to have
wrong number
• Only asking for the
person that’s handling
the bill

2. Follow the
script• It’s easy to do well if
you follow the script
• Don’t sound like a cars
salesman
• No need to reinvent the
wheel

3. Your tone
matters!• Be a customer
service agent
• Tone: telling not
selling
• Something that we’re
setting up for
everyone
• Be yourself!

4. Structure of pg&e
pricing• Based on historic usage
• Prices can change any time
• Supply and demand
• PG&E buys gas month to month

5. Outside the
telemarketing• 50/50
• inbound/outbou
nd
• Mailers
• Online
Marketing

7. Budget billing
• They’re still subjected to rate
The bill remains the same for ev
Pg&e’s program not ours

8. • 4 YEAR PHRASING PERIOD – BIG GUY
• Rolling out this year
• direct access
• You will get credit for your cus
Electric
program

9. • 4.3 MILLION GAS
ACCOUNTS IN PG&E
AREA
• Only 200,000
enrolled
• Spark Energy-
double PG&E’s
price
• We look at all
areas before
choosing the
Tiger Natural Gas

10. • Supplier
investigation
report
• Discredit their
supplier
(legally)
• Credit our
supplier
• (Let me tell
you facts you
can -google
now)

11. Getting the bill
• Non-Participants
• Do you have your bill next
to you or do you need me to
hold?
• Billing can be seen on
website
• 3 way calls

12. Benefits of
choosing supplier• Guaranteed gas
• Suppliers can shop the market
• Suppliers can buy tons gas and sell gas at
• Utility buys gas at "market price"

13. • Lower profit
margins
• We can determine
the actual figures
What makes tiger lower
than competitors?

14. Supplier
gimmicks
• Introductory rate
• GIFT CARDS THAT HAVE
SECRET TERMS

15. No protection on
delivery• No discount on delivery
• The delivery charge is from
the utility
• Flat rate charge FOR low
energy usage
• ENERGY CHARGE FOR HIGH USAGE