The document outlines the UX design process which includes researching users through personas, scenarios, user journeys, interviews, questionnaires and focus groups. It then discusses interaction design, graphic design and other UX roles in the design process. Finally, it lists common tools used in UX like Visio, Omnigraffle, Draw.io and mind mapping software to create outputs such as functional maps, wireframes, needs maps and prototypes using tools like Sketch, Fluid UI, Invision and Marvelapp.