The document discusses the Container Terminal Quality Indicator (CTQI) standard. It describes the CTQI as having three components: conformance requirements for basic management systems, key performance indicators (KPIs) to measure operational effectiveness and service quality, and evaluation of KPIs and other factors using master tables. Industry partners provided input on developing the standard to reliably measure container terminal efficiency and performance.

1. CTQI Container Terminal Quality Indicator

2. The concept of the CTQI Container Terminal Quality Indicator standard CTQI – 2nd Hamburg Commitee Meeting

3. Background … Industry players like - shippers - carriers - terminal operators - port authorities are seeking for a reliable standard for measuring Container Terminal Efficiency and Performance

4. Proposed Structure of the CTQI standard Basic quality management system + Key Performance Indicators (KPIs) + Evaluation of by Master Tables + Benchmarking

5. Development carried out by GL and Industry partners … GL provides know-how on the development of standards the application of quality management systems Container shipping Industry Partners provide know-how on Industry specific best practices and standards

6. C ontainer T erminal Q uality I ndicator (benchmarking) Container Terminal Quality Management System C ontainer T erminal Q uality C onformance (check) KPIs CTQI points other Indicators

7. The Three Components of the CTQI Standard Conformance Requirements basic management system requirements Key Performance Indicator (KPIs) see presentation of Gustaaf De Monie Container Terminal Quality INDICATORS Evaluation of KPIs Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

8. Conformance Check / Requirements (1) Policy Implementation of Mandatory Practices e.g. communication procedure with ships and inland transport modes Performance of relevant Training identify relevant personnel identify applicable training needs for each relevant personnel

9. Conformance Check / Requirements (2) Appointment of CTQI Manager Determine further responsibilities and authorities Subcontractors and Suppliers definition of requirements and it’s communication to subcontractors and suppliers supervision of performance and evaluation of subcontractors and suppliers

10. Conformance Check / Requirements (3) Claims, Nonconformities, Failures and Customer Complaints shall be recorded and analyzed identification and implementation of corrective action and preventive action Document Control / Records CTQI management manual Revision control / obsolete documents / Record keeping

11. Conformance Check / Requirements (4) Internal Audits at least annually , recorded input to management review Management Review at least annually , after internal audit , prior external audit External Audits annually by Germanischer Lloyd Certification related always to a calendar year performance (1st January to 31 December) audit / certification possible throughout the following calendar year

12. The Three Components of the CTQI Standard Conformance Requirements basic management system requirements Key Performance Indicator (KPIs) see presentation of Gustaaf De Monie Container Terminal Quality INDICATORS Evaluation of KPIs Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

13. Set of Key Performance Indicators Generic Indicators Absolute figures as basic input (e.g. Container Moves) Quay Productivity Terminal and Storage Area Productivity KPIs measuring operational effectiveness and efficiency KPIs measuring service quality for user

14. KPIs measuring operational effectiveness and efficiency Ship Productivity Gross Crane Productivity Berth Occupancy Berth Working Index

15. KPIs measuring service quality for user Average Ship Turnaround time at Terminal Ship Service Quality Index Road Service Quality Index Rail Service Quality Index Average barge waiting time Barge Service Quality Index

16. The Three Components of the CTQI Standard Conformance Requirements basic management system requirements Key Performance Indicator (KPIs) see presentation of Gustaaf De Monie Container Terminal Quality INDICATORS Evaluation of KPIs Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

17. Container Terminal Quality INDICATORS Evaluation by CTQI Points using Master Tables for: Performance (KPIs) Terminal Infrastructure and Organization External Factors and Hinterland Connectivity

18. CTQI Master Tables for Evaluation of KPIs maximum points available for performance (KPI) evaluation are

19. Terminal Infrastructure and Organization Terminal Infrastructure Storage Area Design Container Transport on Terminal Seaside Infrastructure Gate Handling Rail Handling Services at Terminal Communication

20. Terminal Infrastructure and Organization Organization Work Organization Training Failure Response Handling of Reefer Containers Handling of IMDG Cargo Planning

21. CTQI Master Tables for terminal infrastructure and organization maximum points available for infrastructure and organization is

22. External Factors and Hinterland Connectivity mainly beyond the direct influence of the Terminal this part may be used to explain certain factors to other interested parties (e.g. governmental authorities or other stakeholder of supply chain)

23. External Factors and Hinterland Connectivity Intermodal Connectivity Hinterland Redundancy Distance to Motorway Road Traffic Restrictions Terminal Operation Restrictions Tidal Restrictions maximum points available for external factors and hinterland connectivity

24. Container Terminal Q uality I ndicator (benchmarking) CTQI - benchmark CTQI Certificate 2006 Total Sea-Side Container Handling 1,543,245 TEU Quality: KPIs 70 Term Infrastr 85 External factors 68 Container Terminal Quality Management System Container Terminal Q uality C onformance (check) KPIs CTQI points other Indicators

25. The Certificate

26. Feedback on Shipper Questionnaire Distribution of questionnaires to shippers through the European Shippers’ Council 21 replies among others: IKEA Tetrapack Nestle Heinz SKF Logistic Stora Enso …

50. How the reply was incorporated in CTQI

51. Thank you very much, shippers!

52. Questions to the Shippers: Do you agree with the CTQI concept? Do you consider any important item missing? YES or NO

53. Questions to the Hamburg Committee: Do you agree to the 3 – fold concept “KPIs + Best Practice + Conformance”? and sub-categories with Indicators for “ KPIs + Terminal Infrastructure + Hinterland Connect.” YES or NO

54. Thank you very much for your attention!