Here are potential responses to the questions: 1. Computerization can help organizations perform more efficiently and effectively in several ways. For example, using databases and software can help streamline operations like managing customer/product data, finances, communication and networking between employees. Process simulations using software can help optimize processes without disruptive changes. Industry-specific software can improve productivity. 2. a. E-Commerce refers to buying and selling of products/services over the internet and computer networks. b. E-Banking allows customers to perform banking transactions remotely via online and mobile banking instead of visiting a physical branch. c. E-Medicine involves using online medical databases, articles and resources to provide clinical knowledge and answer health