Mobile Testing, That's Just a Smaller Screen, Right

1. © Stephen Janaway 2015 MOBILE TESTING, THAT’S JUST A SMALLER SCREEN, RIGHT? STEPHEN JANAWAY

2. © Stephen Janaway 2015 WHO AM I? STEPHEN JANAWAY www.stephenjanaway.co.uk @stephenjanaway www.testinginthepub.com @testinginthepub

3. © Stephen Janaway 2015 TODAY • Is This Even Important Anyway? • Isn’t Mobile Testing Just Like Any Other Sort Of Testing? • What I Think Is Different. • What Makes a Great (Mobile) Tester.

4. © Stephen Janaway 2015 WHY IS THIS IMPORTANT?

5. © Stephen Janaway 2015 © Stephen Janaway 2015 MOBILE DEVICES ARE MORE THAN JUST DEVICES • Alarm Clocks • Maps • Link to loved ones • Hand held shops • Tickets • Music Players • Books • Games Players • Cameras • ……

6. © Stephen Janaway 2015 MOBILE PROJECTS OFTEN DON’T HAVE TESTERS…

7. © Stephen Janaway 2015 BUT SOON MOST OF YOU COULD BE MOBILE TESTERS ANYWAY

8. © Stephen Janaway 2015 © Stephen Janaway 2014

9. © Stephen Janaway 2015 SUBSCRIPTIONS VS. PEOPL

10. © Stephen Janaway 2015 A LOT IS THE SAME USE YOUR EXISTING SKILLS

11. © Stephen Janaway 2015 SIMILARITIES • Functional testing. • Non-functional testing. • Asking questions. • Discovering information. • Communication. • Understanding and exploring the software.

12. © Stephen Janaway 2015 DIFFERENCES • Projects are quick. • You can be closer to design. • Usability matters. • You’re not sat at a desk all day. • Hardware influences software more. Testers as customer advocates.

13. © Stephen Janaway 2015 PROJECTS ARE QUICK • CONSIDER EXPLORATORY APPROACHES • CONSIDER CONTEXT • DON’T EXPECT REQUIREMENTS (TO HAVE ALL THE ANSWERS)

14. © Stephen Janaway 2015 GET CLOSER TO DESIGN • REVIEW WIREFRAMES • PAIR WITH UI DESIGNERS • UNDERSTAND THE UI LANGUAGE • USABILITY MATTERS

15. © Stephen Janaway 2015 USABILITY MATTERS • Smaller screen. • More difficult to interact with and typically used one handed. • How easy is it to use the application? Do user ‘just get it’? • How is the look and feel? • Does the application or device feel fast?

16. © Stephen Janaway 2015 USABILITY MATTERS

17. © Stephen Janaway 2015 GET OUT OF THE OFFICE • GO WHERE YOUR CUSTOMER ARE

18. © Stephen Janaway 2015 DON’T JUST TEST HERE…

19. © Stephen Janaway 2015 ON HERE, AND AT HERE…

20. © Stephen Janaway 2015 OUT HERE…

21. © Stephen Janaway 2015 IN HERE…

22. © Stephen Janaway 2015 USE THE LATEST DEVICES • UNDERSTAND THE MARKET • READ THE TECH BLOGS • IT’S CONSUMER ELECTRONICS!

23. © Stephen Janaway 2015 © Stephen Janaway 2015 MOBILE DEVICES ARE • Smart Phones • Feature Phones • Tablets • E-readers • Big screens, small screens, touch screens and keypads.

24. © Stephen Janaway 2015 © Stephen Janaway 2015 AND NOW… • Fitness devices. • Smart watches. • Wearable devices. • Beacons. • Household gadgets.

25. © Stephen Janaway 2015 MOBILE DEVICES ARE COMPLICATED While your application runs, the phone is….. • Talking to the network. • Working out where you are. • Maybe receiving calls, texts, Facebook and Twitter updates.

26. © Stephen Janaway 2015 CUSTOMER ADVOCATES • UNDERSTAND YOUR USERS - THERE ARE LOTS OF THEM • THEY ARE DIFFERENT • THEY LIVE IN DIFFERENT PLACES • EMOTIONAL ATTACHMENT

27. © Stephen Janaway 2015 ?

28. © Stephen Janaway 2015 HOW DO YOU BECOME A CUSTOMER ADVOCATE? • User Persona’s. • User Profiling. • Industry Statistics. • Apps Store Reviews. • Analytics. • Use Your Users.

29. © Stephen Janaway 2015 BECOMING A GREAT MOBILE TESTER

30. © Stephen Janaway 2015 THE OBVIOUS STUFF • Flexible. • Great understanding of technology. • Employ exploratory approaches. • Coach the team on how to deliver good quality. • Perhaps do less actual testing? • Give great information in bug reports.

31. © Stephen Janaway 2015 UNDERSTAND YOUR TECH • OS updates. • New devices. • Using SDKs, Android, Xcode. • Build and deploy the software. • Battery life. • OS specific functionality.

32. © Stephen Janaway 2015 © Stephen Janaway 2014 DIFFERENT OS’S

33. © Stephen Janaway 2015 © Stephen Janaway 2014 DIFFERENT MOBILE BROWSERS

34. © Stephen Janaway 2015 Source: https://developer.android.com/about/dashboards/index.html ANDROID VERSIONS

35. © Stephen Janaway 2015 IOS VERSIONS Source: https://mixpanel.com

36. © Stephen Janaway 2015 SCREEN SIZES

37. © Stephen Janaway 2015 USE REAL HARDWARE • Can be dropped. • Can get wet. • Heats up!! • Shaking. • Tactile. • Things are removable.

38. © Stephen Janaway 2015 CHOOSE CLEVERLY Open Device Labs • Borrow devices, normally for free. • http://opendevicelab. com • Open Device Labs = shared community pools of internet connected devices for testing purposes.

41. © Stephen Janaway 2015 UNDERSTAND WHY APPS GET REJECTED More info needed Bugs UI Too Complicated FraudulentName too similar Place holder text Inappropriate ratings Beta/ demo

42. © Stephen Janaway 2015 WRITE GREAT BUG REPORTS Can I repeat the issue? What steps are needed to reproduce the issue? Is the issue repeatable on a fresh install of the application? What data is available? Which device and OS version was I using? How was the device connected to a network (which mobile operator and/ or Wifi network)? Where was I when I saw the issue What other applications were running? Do I have screen shots or a video of the issue? Have I spoken with the developer?

44. © Stephen Janaway 2015 © Stephen Janaway 2014 HARNESS THE CROWD • Usability testing. • Internal user groups. • Beta test groups.

50. © Stephen Janaway 2015 SUMMARY - BUILD ON WHAT YOU KNOW • Customer advocate: • Which platforms and devices will they use? • How will they use the app or website? • Mobile tech obsessive: • Devices, OS versions, what’s being updated, what’s new. • Test using simulators, real devices, web services and users. • Understand the cost of automation. • Use an exploratory approach to manual testing: • Mobile device projects are typically short.

52. © Stephen Janaway 2015 QUESTIONS “Be proud, your work will soon be in the hands of millions” A NOKIA PRODUCT MANAGER Stephen Janaway www.stephenjanaway.co.uk @stephenjanaway www.testinginthepub.com

Mobile Testing, That's Just a Smaller Screen, Right

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Mobile Testing, That's Just a Smaller Screen, Right

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