1. Sivakrishna Garapati
Mobile: 65-84583052 E-mail: sivakrishnagarapati356@gmail.com
Summary:
Around 4 years of strong technical and testing skills with successful execution of Projects and
expertise in software testing of different Applications. To summarize my experience, I have
• 4 years of experience in Software testing.
• Working in telecom domain from 4 years.
• Experience in Onshore- Offshore co-ordination.
• Worked on Web, Windows and JAVA based applications.
• Worked on API testing (web services testing/SOA testing).
• Expertise in writing Test Plans and Test scripts
• Good exposure to SDLC, STLC methodologies.
• Involved in building test sets and executing them.
• Good knowledge in writing Test Plan, Test Effort Estimation, Test Objective Matrix, Test Cases and
Test Summary Report.
• Experience in organizing Daily Defect Meetings and co-ordination with different teams in order to
resolve issues.
• Involved in different types of testing like regression testing, End-to End testing, adhoc
testing, UAT testing and having good experience in black box testing.
• Expertise in telecom domain.
• Experience in interacting with clients, business analysts, developers, technical support and
help them in base line the requirement specifications.
• Quick learner and excellent team player, ability to meet tight deadlines and work under
pressure.
• Basic knowledge in Oracle queries.
• Worked on web services automation on SOAP UI tool.
• Basic knowledge in Automation of QTP and Selenium.
Employment History:
• Techmahindra (Formerly Mahindra Satyam) ,Test Engineer July 2011 – Till date
Education Summary:
• Bachelor Degree (MPCS) from Andhra University, Visakhapatnam with percentage of 64.
2008-2011
Training Summary:
• Trained on following testing tools in Mahindra Satyam Learning world.
• Functional Testing (QC/ALM)
• Automation testing (QTP, SOAP UI)
• Performance testing (Load Runner)

2. • Web services testing (SOAP UI)
Onsite Experience:
• Working as a test lead/onsite coordinator/tester for Singtel Project from 13
months in Singapore.
Technical Competencies:
Testing tools : QTP, QC, SOAP UI, Selenium
Languages : C, JAVA, SQL.
Operating Systems : Microsoft Windows Environment
Project Profile#1:
Consumer eshop-One-Pay Integration:
Consumer eshop (www.singtelshop.com) is the Singtel application where we can buy mobiles with post-
paid plans in online. This application helps the end user to buy new mobiles with contract and re-
contract can be done based on the eligibility.
Onepay is the payment gateway and this project is about integrating consumer eshop application with
OnePay payment gateway. Earlier payment methods was NETS/Credit card and Cash on delivery, in this
project we have changed NETS to eNETS.
Team size: 2
Systems involved: OFT, Pegasus, eshop Admin, FS
Testing Type: Manual Testing.
Testing Tools Used: HP ALM 11.0.
Roles & Responsibilities:
• Preparation of Test Plan, Impact Analysis (IA), Test Objective Matrix (TOM), Test Cases,
Environment Booking Form, Test Summary Report (TSR).
• Offshore-Onshore co-ordination.
• End-to-End Functional Testing involves verification of order in DB, Pegasus and FS.
• Actively involved in Test Environment set up.
• Performed Progression and Regression testing.
• Preparation of Daily status Reports, Organizing Defect meetings with Project team and attended
stand up Project meetings.
• Assisted UAT Testing team, building of User Guide.
• Interaction with Development and several support teams to resolve Bugs and Test Environment
issues.

3. Project Profile#2:
Consumer eshop-LMS:
Consumer eshop (www.singtelshop.com) is the Singtel application where we can buy mobiles with post-
paid plans in online. This application helps the end user to buy new mobiles with contract and re-
contract can be done based on the eligibility.
LMS (Loyalty Management System) is a project basically deals with providing of vouchers to the loyal
customers of Singtel. And allow the customers to redeem the vouchers when they are going to
buying/re-contract mobiles with Singtel.
Team size: 3
Systems involved: OFT, Pegasus, eshop Admin, FS, and LMS
Testing Type: Manual Testing.
Testing Tools Used: HP ALM 11.0.
Roles & Responsibilities:
• Preparation of Test Plan, Impact Analysis (IA), Test Objective Matrix (TOM), Test Cases,
Environment Booking Form, Test Summary Report (TSR).
• Offshore-Onshore co-ordination.
• End-to-End Functional Testing involves verification of order in DB, Pegasus and FS.
• Actively involved in Test Environment set up.
• Performed Progression and Regression testing.
• Preparation of Daily status Reports, Organizing Defect meetings with Project team and attended
stand up Project meetings.
• Assisted UAT Testing team, building of User Guide.
• Interaction with Development and several support teams to resolve Bugs and Test Environment
issues.
• Stayed back late when project is in critical situation.
Project Profile#3:
Consumer eshop-Promo Code:
Consumer eshop (www.singtelshop.com) is the Singtel application where we can buy mobiles with post-
paid plans in online. This application helps the end user to buy new mobiles with contract and re-
contract can be done based on the eligibility.

4. Promo Code is a project basically deals with providing of promotion codes to the customers of Singtel.
There are 2 types of promo codes, one is generic promo code and second one is NRIC based promo
code. And allow the customers to redeem the promo codes when they are going to buying/re-contract
mobiles with Singtel.
Team size: 4
Systems involved: OFT, Pegasus, eshop Admin, FS.
Testing Type: Manual Testing.
Testing Tools Used: HP ALM 11.0.
Roles & Responsibilities:
• Preparation of Test Plan, Impact Analysis (IA), Test Objective Matrix (TOM), Test Cases,
Environment Booking Form, Test Summary Report (TSR).
• Offshore-Onshore co-ordination.
• End-to-End Functional Testing involves verification of order in DB, Pegasus and FS.
• Actively involved in Test Environment set up.
• Performed Progression and Regression testing.
• Preparation of Daily status Reports, Organizing Defect meetings with Project team and attended
stand up Project meetings.
• Assisted UAT Testing team, building of User Guide.
• Interaction with Development and several support teams to resolve Bugs and Test Environment
issues.
• Stayed back late when project is in critical situation.
Project Profile#4:
Mobile Portals-EATP:
My Account is one of the Singtel application where customer can manage their Singtel services and
customer information. Customer can perform following activities through My Account. They are Prepaid
Top-up, Manage Mobile Content, Manage Add-ons, View Customer Summary, Account activities etc.…
EATP (Easy Account Top-up Prepaid) is one of the feature to top-up prepaid number through my
account. We have to select post-paid billing account while doing recharge, so that the amount will be
billed to your post-paid account.
Team size: 2
Systems involved: Atomic

5. Testing Type: Manual Testing.
Testing Tools Used: HP ALM 11.0.
Roles & Responsibilities:
• Preparation of Test Plan, Impact Analysis (IA), Test Objective Matrix (TOM), Test Cases,
Environment Booking Form, Test Summary Report (TSR).
• Offshore-Onshore co-ordination.
• End-to-End Functional Testing involves verification of order in Account Activities and logs.
• Actively involved in Test Environment set up.
• Performed Progression and Regression testing.
• Preparation of Daily status Reports, Organizing Defect meetings with Project team and attended
stand up Project meetings.
• Assisted UAT Testing team, building of User Guide.
• Interaction with Development and several support teams to resolve Bugs and Test Environment
issues.
• Stayed back late when project is in critical situation.
Project Profile#5:
Mobile Portals-MCSP:
My Account is one of the Singtel application where customer can manage their Singtel services and
customer information. Customer can perform following activities through My Account. They are Prepaid
Top-up, Manage Mobile Content, Manage Add-ons, View Customer Summary, Account activities etc.…
MCSP (Mobile Content Management) is one of the feature to manage mobile contents and add-ons
through my account.
Team size: 2
Systems involved: Atomic
Testing Type: Manual Testing.
Testing Tools Used: HP ALM 11.0.
Roles & Responsibilities:
• Preparation of Test Plan, Impact Analysis (IA), Test Objective Matrix (TOM), Test Cases,
Environment Booking Form, Test Summary Report (TSR).

6. • Offshore-Onshore co-ordination.
• End-to-End Functional Testing involves verification of order in Account Activities and logs.
• Actively involved in Test Environment set up.
• Performed Progression and Regression testing.
• Preparation of Daily status Reports, Organizing Defect meetings with Project team and attended
stand up Project meetings.
• Assisted UAT Testing team, building of User Guide.
• Interaction with Development and several support teams to resolve Bugs and Test Environment
issues.
• Stayed back late when project is in critical situation.
Project Profile#6:
My Singtel App:
My Singtel App is a mobile app which we can download from Appstore for Iphone/Ipad users and Play
Store for Android mobiles and tablets. This app includes many features like Summary of the services for
the specific customer, usage, roaming services, roaming usage, view bills, pay bills, singtel rewards, easy
prepaid top-up and eappointment booking, etc….
Whenever there is a new feature addition or CR, we used to test the application on android and IOS
devices.
Team size: 2
Systems involved: SDP
Testing Type: Manual Testing.
Testing Tools Used: HP ALM 11.0.
Roles & Responsibilities:
• Preparation of Test Plan, Impact Analysis (IA), Test Objective Matrix (TOM), Test Cases,
Environment Booking Form, Test Summary Report (TSR).
• Offshore-Onshore co-ordination.
• End-to-End Functional Testing involves verification of order in Account Activities and logs.
• Actively involved in Test Environment set up.
• Performed Progression and Regression testing.
• Preparation of Daily status Reports, Organizing Defect meetings with Project team and attended
stand up Project meetings.
• Assisted UAT Testing team, building of User Guide.

7. • Interaction with Development and several support teams to resolve Bugs and Test Environment
issues.
• Stayed back late when project is in critical situation.
Project Profile#7:
Group Digital Life (GDL):
GDL is handling with different mobile apps. There are number partners like shopify, amped, boku,
TableDB, Apigee, mopay and payment providers like PayPal, Credit Card, UOB etc. We used to
develop and test the API calls between the partner and provider.
Team size: 3
Systems involved: DB
Testing Type: Manual Testing (Web services Testing), Web services Automation.
Testing Tools Used: HP ALM 11.0, SOUP UI.
Roles & Responsibilities:
• Finding high level scenarios and Test Objective Matrix and Test Cases Authoring.
• Analyzing the BRS and FRS documents and identifying various scenarios for testing.
• Involved in the planning, monitoring, and control of the testing activities and tasks.
• Estimate the testing to be done and negotiate with management to acquire the necessary
resources.
Project Profile#8:
Consent Management System (CMS):
There is a Singapore Government mandate coming into effect on 2nd July 2014 to capture SingTel
consumer and employees consent for the use of personal data for any non-essential purpose other than
the non-essential purpose the data was originally collected for.
Objective of Consent Management System (CMS) is to lawfully collect personal data usage consents
from SingTel consumers and employees and then manage, control and share details with the consuming
application for privacy enforcement.
Team size: 1
Systems involved: CPS, CMS

8. Testing Type: Manual Testing (Web services Testing), Web services Automation.
Testing Tools Used: HP ALM 11.0, SOUP UI.
Roles & Responsibilities:
• Finding high level scenarios and Test Objective Matrix and Test Cases Authoring.
• Analyzing the BRS and FRS documents and identifying various scenarios for testing.
• Involved in the planning, monitoring, and control of the testing activities and tasks
• Estimate the testing to be done and negotiate with management to acquire the necessary
resources
Project Profile#9:
Vespa-2, My Plan-2, Personalized Marketing, ICON notes and SDP Rationalization:
Optus is second largest Telecom Service Provider in Australia after Telstra. Project includes system
testing and web services testing of impacted areas as per the business required systems based Release
change requests. These are according to the business change requests suggested by the Optus business.
Business processes include order provisioning, order activation, customer requested change orders,
termination orders and port in orders for Mobile Prepaid &Postpaid, Telephony, Broad Band and
Satellite product services. And mainly worked for portals.
Team size: 1-4 (varied in each release)
Testing Type: Manual Testing (Web services Testing), Web services Automation.
Testing Tools Used: HP ALM 11.0, SOUP UI.
Roles & Responsibilities:
• Talk to the business team on the change request requirements and the test environment
involved.
• Team meetings with the business team and the development support whenever required
system testing.
• Analysis of systems and Business Processes involved based on the Business input.
• Defect management and coordination between offshore and onsite
• Quality Centre update and ongoing assessment.
• Daily status report to the client and the managers.
• Contributing in Test Agreement, Test Strategy Document.
• Completing and publishing Test Plan, Test Summary Report to Client.
• Preparing TSR and getting it approved by all stake holders

9. • Providing estimates to the upcoming projects /change requests.
• Expert in testing portals through SOUP UI, REST and front end.
Project Profile#10:
Nodelist Remediation, GSB Remediation, BAU 1302.2, 1302.3, 1401.2 and Exact Remediation:
Optus is second largest Telecom Service Provider in Australia after Telstra. Project includes system
testing and web services testing of impacted areas as per the business required systems based Release
change requests. These are according to the business change requests suggested by the Optus business.
Business processes include order provisioning, order activation, customer requested change orders,
termination orders and port in orders for Mobile Prepaid &Post-paid, Telephony, Broad Band and
Satellite product services. And mainly worked for portals.
Team size: 1-6 (varied in each release)
Testing Type: Manual Testing
Testing Tools Used: HP ALM 11.0
Roles & Responsibilities:
• Talk to the business team on the change request requirements and the test environment
involved.
• Team meetings with the business team and the development support whenever required End to
End testing from Order capture till activation of order in network systems
• Analysis of systems and Business Processes involved based on the Business input.
• Defect management and coordination between offshore and onsite
• Quality Centre update and ongoing assessment.
• Daily status report to the client and the managers.
• Contributing in Test Agreement, Test Strategy Document.
• Completing and publishing Test Plan, Test Summary Report to Client.
• Preparing TSR and getting it approved by all stake holders
• Providing estimates to the upcoming projects /change requests.
• Expert in testing Order provisioning, Order Management, Billing Systems for Prepaid, Post-paid,
Telephony, DSL, VOIP and Whole sale products.
Project Profile#11:
Unity Remediation:
SingTel Optus Pty Limited is the second largest telecommunications company in Australia and is a
wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under
the Optus brand, while maintaining several wholly owned subsidiary brands in the mobile telephony
market, network services market and ICT services sector. Optus owns and operates its own network

10. infrastructure as well as using the services of other providers. Unity Remediation’s providing various
services for the Business purposes. Unity also provides voice and non-voice products.
Team size: 1-6 (varied in each release)
Testing Type: Manual Testing
Testing Tools Used: HP ALM 11.0
Roles & Responsibilities:
• Finding high level scenarios and Test Objective Matrix and Test Cases Authoring.
• Analyzing the BRS and FRS documents and identifying various scenarios for testing.
• Involved in the planning, monitoring, and control of the testing activities and tasks
• Estimate the testing to be done and negotiate with management to acquire the necessary
resources
• Lead, guide and monitor the analysis, design, implementation and execution of the test cases,
test procedures and test suites.
• Involved in ensuring proper configuration management of the test ware produced and
traceability of the tests to the test basis.
• Schedule the tests for execution and then they monitor, measure, control and report on the test
progress, the product quality status and the test results, adapting the test plan and
compensating as needed to adjust to evolving condition
• Uploading and Executing test cases and Raising and Closing Defects in QC and ALM.
• Communicating with development team for any related issues.
• Prepare test plan of the enhancement change requests taking into account production support
considerations such as Performance impact, Potential impact to existing functionality
Supportability/maintenance component of the User design, Cross functional impact
• Attending defect meetings
Honours and Awards:
• “Meritorious” rating was given for the last appraisal for my contribution to the project
and Business Unit.
• Received “Pat on Back” award as part of Tech Mahindra recognition awards FY quarter
2015-16
• Received “Brilliant Work” award as part of Tech Mahindra recognition awards for the
contribution towards the projects.

11. Passport & Visa Details:
Passport No. K5110352 Valid Up to: 30-Apr-2022
Singapore Employment Pass G3051453Q Valid Up to: 14-May-2016
Personal Details:
Date of Birth : June 18th
, 1991
Marital Status : Single
Nationality : Indian
Languages known : English, Hindi and Telugu
Station: Singapore Signature,
Date: 06-17-2015 Sivakrishna Garapati.