1. PAPER OF TICKETING
“FIELD TRIP TO HOTEL ASTON”
submitted to fulfill one of the main task of the course of ticketing
Created by : Siti Masrifah
NPM : C1.14150019
SEKOLAH TINGGI BAHASA ASING SEBELAS APRIL
SUMEDANG
2014/2015
2. PREFACE
Praise be to God for His grace and His gift so I can finish this paper
well. This paper collated in order to complete the task final exams of “field trip
to Aston". In preparing this paper, with the hard work I strive to provide and
achieve as much as possible and in line with expectations, although in the
manufacture of this paper I faced many difficulties.
I realize that in the writing and making of this paper, there are many
shortcomings, therefore, suggestions and constructive criticism so I need to be
able to improve it. Hopefully this paper can be useful for readers and other
interested parties.
Sumedang, 11 June 2015
Writer
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3. TABLE OF CONTENTS
COVER PAPER.......................................................................... i
PREPACE................................................................................... ii
TABLE OF CONTENTS............................................................ iii
CHAPTER 1 INTRODUCTION................................................. 3
1.1. Background............................................................... 4
1.2. Problem Formulation................................................. 4
1.3. Writing purpose......................................................... 4
CHAPTER II DISCUSSION PROBLEMS............................................ 4
2.1. what the topic was given................................................ 4
2.2. how the hotel to process reservations and ticketing..... 13
CHAPTER III CONCLUSION AND SUGGESTION............................. 19
3.1 Conclusion...................................................................... 19
3.2.suggestion...................................................................... 20
BIBLIOGRAPHY............................................................................ 21
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4. CHAPTER I
INTRODUCTION
1. Background
Indonesia has natural resources potential to be developed to support the tourism
industry. Natural attractions and diverse culture attract foreign tourists have visited and
traveled in Indonesia. Biodiversity is different in each place being unique features that
have high sales value for tourism. Cultural diversity as custom house, dance, and other art
works is a potential wealth of the nation
which can in order to support the tourism sector abundant resources owned by
Indonesia influencing the development of the tourism industry. The tourism industry
needs support hospitalityservices industry. The tourism industryis supported by the good
hospitality services have considerable influence on state revenues. In the news Voice
Jakarta.com (accessed March 2, 2013) explained that the contribution of the tourism
sector to the national GDP in the range of 6 (six) persen.Sektor tourism is one of the
nation's fourth-largest source of revenue so that management should be more
professional, including the infrastructure that supports the growth of the tourism sector ,
One of the industries in which berkemban tourism sector by increasing tourism
industry ie hotel industry. Competition in the hotel industry is very tight. It can be seen
from the increasing number of service providers hotel, the promotion of products and
services offered and the increased ability of service providers to compete the hotel. The
condition expressed by Huei and Easvaralingam (2011: 125) that:
"The rapid growth of the hotel industry in the first decade of the 21st centuryhotel forced
operators to critically acknowledge the importance of service improvement inorder to
gain competitive advantage" The level of competition in the hotel industry is getting
tougher. The increasing number of tourists visiting the country will drive increased
revenue in the tax sector. Economic activity will grow and create new needs in other
sectors such as food or trans portasi services.
1.1. Problem formulatioan
1. What the topic was given ?
2. From the description in the get, how the hotel to process reservations and
ticketing?
After studying this paper the reader is expected to know and explain:
1. The topic has been conveyed.
2. How the hotel to process reservations and ticketing.
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5. CHAPTER II
DISCUSSION
2.1. What the topic was given .
1. Overview.
Aston Braga Hotel & Residence, Bandung is a four stars hotel property, located
in the central city of Bandung and adjacent to the shopping arcade of Braga City
Walk. An average 20 minutes from Airport, 5 minutes from Train Station, 20 minutes
from Rumah Mode Factory Outlet, Cihampelas and Dago Shopping distance, will
ensure you that we are in a strategic location.
We are providing you the best place for your business traveler and family leisure, with
total 160 rooms consist of 120 Condotel rooms inone, two and three bedrooms and40
hotel rooms type. Miltiple verietis of meeting rooms are availabe with free Wi-Fi, a
comfortable restaurant as well as lounge, outside pool and spa to enjoyed. A cake
shop in the corner have completedthe facilities to offer you’re a best service hotel in
town.
2. Room types.
a. Studio Room with Balcony.
24 sqm completely furnished with kitchenette and balcony to overlooking
Bandung view, while you can enjoy the fresh air from the room.Studio room are
available in Queen and suitable for your short stay in Bandung.
Starting From : IDR 548,000++.
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6. b. Superior room.
With 28 sqm, our Superior rooms are available in Queen and Twin bed. They
are equipped with minibar, tea/coffee makers and Wi - Fi Internet connection.
Breakfast is included.
Starting From : IDR 568,000++.
c. Executive business rooms
A perfect choice for business traveler. This 56 sqm room will conveniently
match your needof living room, in room office table with internet LAN connection
and a queen bed type, just for yourself. Balcony and living room will facilitateyou to
receiving your business client in your room.
Starting From : IDR 748,000++.
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7. d. Condotel 2 Bedrooms - Best Seller
No Doubt, our 56 sqm, condotel 2 Bedrooms are our Best Seller. Families of 3
persons or holiday with friends are perfect to stay. The room is completed with 2
bedrooms (Queen and Single bed), living room, kitchenette with kitchen appliances,
dinning area and balcony are all yours.
Starting From :IDR 798,000++
e. Condotel 3 Bedrooms - Family Favourite.
A limited room availability, Condotel 3 Bedrooms perfect for the group of 5
and family leisure, with largest rooms 84 sqm, comes with 3 bedrooms (2Queen & 1
Single bed), 2 bathrooms (bathtub and shower ), kitchenette with kitchen appliances,
dinning area, balcony and a living room where your children have a spacious place to
play. These family favorite rooms are always sold out. Book now and get free
breakfast for kids under 6 years old.
Starting From :IDR 1,258,000++.
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8. 3. Facilites
a. Wine & Dine
Tos Raos Coffee Shop
The coffee shop is titled as Tos Raos, which means “delicious”. This
name is referring to the selected products of the coffee shop which are
scrumptiously prepared by our talented kitchen team members.
Serving breakfast, lunch and dinner - Tos Raos is a non smoking coffee shop at
the lobby level, overlooking the swimming pool and caters for up to 74 people.
Open daily from 6.30 am to 10.30 pm, offering an exciting and creative dining
experience - from traditional Indonesian cuisine to the best of International
cuisine. Only the best local produced and the premium imported products are
used in the kitchen of the Aston Braga.
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9. Do you still remember the Meat Tower review at Karnivor Restaurant in Bandung? Still in
the same city, this time Nona Icip will show you another must-visit place that you need to
include in your culinary list, especially to those of you who love burger! In Karnivor, you get
Meat Tower or a high stack burger into a towering height, in Tos Raos Coffee Shop, there’s
also a big burger that you can enjoy with 6-8 people, what? Let’s read and enjoy Nona Icip’s
experience!
To enjoy this 25 cm diameter size burger, you can directly go to Aston Braga Hotel on Braga
99-101, Bandung. The coffee shop, owned by the hotel and more resemble to a restaurant
than a coffe shop, looked very ‘Sunda’. Especially because of the naming. In Sundanese,
‘Tos’ means already and ‘Raos’ means good. But, instead of expecting Sundanese food, they
offer Indonesian and Western style kind of food.
On the first page of the menu book, you can find some choices that are Tos Raos Coffee
Shop’s best-selling items, such as Nasi Tutug Oncom, Sate Campur Pelangi, and some other
Indonesian traditional cuisines. However, keeping in mind that the purpose of coming was to
try out their giant burger, so Nona decided to have the burger instead. The rest can wait for
the next visit.
As the entrée, Nona had Chef's Salad that consisted of fresh lettuce, with pastrami, chicken,
cheese, and Thousand Island or Italian dressing sauce. That time, Nona chose the Thousand
Island sauce.
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10. Chef’s Salad looked very pretty. The meat was cut into a rectangle shape, and was
lined up to cover the lettuce, so did the chicken and cheese. Then, the tomatoes are cut into a
quarter. The chicken wasn’t cooked well-done, so you could still feel the chicken aroma.
When first bit it, Nona mistakenly thought the chicken as fish, because the taste almost felt
like fish with rough texture and light seasoning. Then there was also pastrami that was half-
cooked. It tasted chewy like raw meatball, so did the aroma smell like one. The veggies were
consisted of fresh lettuce and tomatoes. For the sauce itself, the thousand island dressing was
a bit too salty to Nona’s liking. If she could remember well, usually thousand island dressing
has a more sweet and sour taste. Overall, for this menu, Nona thought that the whole mix and
match was perfect. You have the sweetness coming from the chicken, then some saltiness
from the cheese and thousand island dressing. So, when you mix all of them up, they all
belneded together well, no dominant taste, really really tasty. With IDR 50 thousands, Nona
really did think this menu was worth every penny of it.
Now, the coffee shop apparently also offered some dishes that you can’t get
elsewhere, for this reason Nona ordered Giant Sandwich as the her second menu. The
sandwich was served in a plate of 25-30 cm diameter, and the sandwich somehow managed
to take over half of the plate. The bread used crispy garlic bread. Nona though that the bread
was great, the pepper was string and felt warm when you bite it. The sandwich was consisted
of cheese, pepperoni, chicken smeared with olive oil, lettuce, and tomatoes. The most
dominant taste was salty coming from the cheese, then afterward you could also atste some
spiciness. As a whole, the sandwich was rather light, it didn’t make you feel overwhelmed
with the taste, and it was probably enough for 2-3 people. The huge sandwich cost IDR
48668 (tax not included).
OK, now it’s time to have the most anticipated menu, the Goliath Burger! Once the
dish got to Nona’s table, Nona could see how big the size was! The burger of 25 cm in
diameter was cut into eight equal slices, and also served with fries (the same like sandwich
serving). The fries was pretty regular. It had enough saltiness and it was deep-fried perfectly,
a perfect match for burger and sandwich.
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11. Back to the burger, it has a sesame bun that tasted good, it wasn’t tough and tend to be
soft. The burger meat wasn’t tough either, it was crisp on the outside, but still retained some
moistness on the inside. Inside the burger there was also a big size egg. It was one of the first
thing that caught Nona’s attention, because it had a perfect whole and round fried egg. In
addition, inside the burger there was some pineapples, onions, and carrots that was made into
Japanese salad (slice into smallest piece and then smeared with some mayonnaise and
lettuce). Overall, the burger also tasted light, unlike other burgers that are mostly use strong
seasoning and tasted spicy. For the Goliath Burger, the seasoning was perfect, it tasted
superb, and turned out it wasn’t that expensive. It was only IDR 67850 (or roughly IDR 70
thousands with tax). It could be an alternative of a birthday cake, haha, a perfect cake for a
burger lover!
And its be icon of hotel braga it’s Braga Dog
Now, what are you waiting for? Make some room in your belly, then straight away go to
Aston Braga.
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12. b. Carios Lounge
Carios means “story” or “chat” and in some ways, it also means “telling
the story”. This phrase is very suitable for the lobby lounge, because it represents
the character of the outlet, which is cozy and perfect for chatting with friends and
colleagues. Carios has a warm and sociable surrounding, with a Jazzy touch.
Carios is located at the lobby area and is open daily from 8 am to 11 pm. Semi-
separated from the non smoking lobby area, Carios Lobby Lounge is a smoking
area with bar and wine corner. It is an ultimate spot for having long drinks,
cocktails, mocktails, wine and light meals. It has a warm atmosphere and can cater
up to 40 people.
c. Meeting Facilities
Aston Braga Hotel and Residence has 9 beautifullyappointed meetingrooms
locatedat the mezzanine of the 4th floor andlobby level, are named after the ancient
Sanskrit words, Kamarasan, Palamarta, Walatara, three Arimbawa, Kulawangsa,
Kulawarga, and Tapodhana.The 9 meetingrooms cancater from 10 to 250 people
and is well equipped with all of the latest state of the art equipment.
Our representative meetingroom not onlyone, or two but three rooms with
different capacity. And if you need a bigger room with more capacity, we can arrange
two rooms or three of them together into asingle room. So our meetingrooms are
very effective and efficient to answer your needs with its flexibility.
We also provided you with meetingpackage that you can choose whatever you
want. From 4 hours arrangement to overnight arrangement are available.
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13. All packages are include :
Morning and afternooncoffee breakwith snacks
Lunch or Dinner, buffet arrangements available for minimum order of 25 persons
One Overhead projectors
One Screen
Whiteboard& two markers
Mineral water & refreshments
Memo pad & pen
Standard sound systems;one standing microphone & one table microphone
Broadband internet connections inall meetingrooms
FunctionRoom Capacities
Function Room Capacities
Size
(Sqm)
Room Arrangement
U
Shape
Classroom Theatre
Round
Table
Reception
Kulawangsa 47 15 18 20 16 40
Kulawarga 57 15 18 20 16 45
Arimbawa 1 74 4 30 30 32 55
Arimbawa 2 64 15 18 20 18 50
Arimbawa 3 76 24 30 60 32 55
Tapodhana 100 30 45 80 40 60
Walatara 130 35 45 100 40 170
Palamarta 63 15 18 30 16 45
Kamarasan 36 9 6 10 6 15
Joined Meeting Room
Walatara, Palamarta &
Kamarasan
229 45 100 180 100 250
All arcitecture of Hotel Aston Braga it’s from agung podomoro land.
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14. 4. Front office in hotel Aston.
FrontOffice Manager
Duty Manager
FOSupervisor
Reception
ReservationOperator Concierge
Guest Relation
Officer
Sr. Reception BellCaptain
BellService
Limousine
Service
Organization Chart
Front office operations the front office functions of Hotel Aston.
Front office operationsThe front office
functions
1- Reservation
2- Registration
3- Room and Rate assignment
4-Guest service
5- Room status
6- Maintenance and Settlement of guest accounts.
7-Creation of guest history recordsThe front office develops and maintains a
comprehensive data base of guest information, coordinate guest service, and
ensure guest satisfaction.
Work shifts:
Work shifts
The workload for the front office
employeesis 48-hour weeklyin most
hotels.
Dayshift
7A.M. – 3 P.M
Eveningshift
3 P.M. – 11 P.M
Night shift
11 P.M. – 7 A.M
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15. Job Description:
Job Description
Job description is list of all the
tasksthat compose a work
position.
1.Outlinereporting
relationships
2.Responsibilities
3.Working
conditions
4.Equipmentand
materialsto be used
5.Otherimportant informationspecific to the
placeof employees.
Front Desk Reservation PBX
concierges Guest Relation
FrontOffice
• Each of these area is important in create a positive experience for
the guest of the hotel. • Each of these area create an environmental
that will provide the highest level of guest services.
The duties of front office manager
The duties of front office manager
1. Supervise the department ;
2. Monitorguest service;
3. Assiststhe room divisionmanager in compiling informationfor reports;
4. Assistsin the training of front office employees;
5. Prepares the daily pay roll reportVIP room assignments , and out of order
rooms report.
6. Assiststhe RDM in the formulationand implementationof front office policies
and procedures.
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16. 1.2. Process reservations and ticketing
5. Reservation
Ticket booking via online
a. Tripadvisor.com
If the guest booking ticket via telephone, reservator will ask about:
1. Time
2. Room type
3. Price
4. And name
It can also be through:
Pegipegi.com
Booking.com
Asiawebdirect.com
Traveloka.com, etc.
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Ticket Booking
Telephone Email Online Directmassage
20. CHAPTER III
CONCLUSION AND SUGGESTION
3.1. conclusion.
From the discussion of "field trip to Aston" which has been published in
chapter II can be concluded that there are various important procedures that
must be filled by a guest who will do the check-in. and we can find various
kinds of rooms, food, facilities and front office in Bandung Aston Braga.
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21. 3.2.suggestion
If you want to stay to a hotel should take care first of all check-in
procedures properly. STBA especially students should know all related to
hospitality, especially on how the reservation and ticketing.
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22. BIBLIOGRAPHY
Afandi Ruslan”HOTEL ASTON BRAGA”.13 Januari 2015.http:// Aston
Braga.com/2015/06/ - Ikhtisar, Kamar Dan Harga.html.
Jordan Michael”Cara Pesan Tiket Hotel”.20 mei
2014.http//Traveloka.com/2015/06/ Traveloka - Cara cari tiket pesawat dan
hotel murah di Traveloka.html.
