13. RESEARCH METHODS
ETHNOGRAPHIC AND PARTICIPATORY RESEARCH
USER JOURNEY MAPPING
STAKEHOLDER AND SYSTEM MAPPING
PROTOTYPING
EVALUATIVE RESEARCH (REALIST)
PERSONAS AND EXPERIENCE DIAGRAMMING
SERVICE SAFARIS, CULTURAL PROBES
DATA VISUALISATION
26. DESIGNERLY POLICY MAKING
DESIGNERLY POLICY
MAKING
Curious: challenging assumptions,
willing to experiment
Networked & collaborative: Humble
about role of civil servant
Digitally engaged
1. Broadening the
range of people to
engage with
2. Using the latest
analytical
techniques and
knowledge
3. Taking and
Agile, more
iterative
approach to
implementation
Social media engagement
Crowdsourcing
Collaborative policy processes
User led design
Behavioural economics
Systems thinking
Data sciences
Wellbeing analysis
Evidence from What Works
Prototyping and iterating
Randomised control trials
Scenario modelling