Digitalization in Insurance From Theory to Practice - Yalçın Terlemez

1. From Theory to Practice
Digitalization in Insurance
Yalçın Terlemez
October-2018

2. Artificial Intelligence &
Advanced Analytics
Robotics CRM & Mobile
Apps
3 Areas of Digitalization at Aksigorta

3. Using Machine Learning for Fraud Detection
Policies
Claims
Clients
Claim File Based
Entity Based
Predictive Models
• Logistic Regression
• Decision Tree
• Stepwise Regression
SNA
• Homophily Analysis
• Clustering
Algorithms Used

4. FNOL
1
Completion
of All
Documents
2
Payment
Approval
3
AKSIGORTA CLAIM SYSTEM
• Online Fraud scoring
in 10 Seconds
• Live system since
Sep-16
• 24 Mio TL net fraud
saving in 2017 Fraud Checkpoints
AKSIGORTA FRAUD MANAGEMENT SYSTEM
Using Machine Learning for Fraud Detection

5. Using Advanced Analytics & AI in Insurance
Focus on CustomersValued

6. Aksigorta Analytic Indices (Customer Infometrics)
Customer Value Index Price Sensitivity Index
Propensity to Buy Index Cross-Sell Index
Churn Prevention for
Valued Customers
Identify new MOD
Customers

7. Robotics
AD
A
Accessible
Smart
User Friendly
Simple
Fast
Profitable
Meet Your Digital Assistant powered
by Artificial Intelligence

8. Project chAI
ADA Starts To
Talk…
NLP & RPA
Ada helps employees
with visa application,
pswd unlock & reset,
daily menü, guidance
for shuttle
Project Vision
ADA Opens the
Eyes…
Motor Claims
Document
Classification
(56k images
processed monthly)
Image
Recognition
Project MTPL
ADA serves
Agencies…
ADA takes agency
request on MTPL
authorizations and
processes using RPA
(14k requests/month)
NLP & RPA
Project MOD
ADA serves
Agencies…
ADA takes agency requests
on MOD discounts and
processes them according
to predefined limits
(25k requests per month)
NLP & RPA

9. Customer 360
• Unified Customer data
• Online Integration
with Core system and
20+ 3rd parties
• Live since Jun-17
• All channels, online GWP,
Commission, Campaigns,
renewals info and many more
• Live since Jun-18
SalesPoint 360
SalesRep 360
• Cumulative view
• Commission info
• Live since Jun-18

10. Location Services
Sales Channel
Management
Single App for
Everyone
Mobile Reports
Speech to TextE2E Visit Management
Aksiyon – Aksigorta Digital Sales Management Platform
Insights generated thru
Advanced Analytics

12. Thank you