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Noe7e_PPT_ch05.pptx
1.
Chapter Five Program Design
2.
Objectives O Be able
to choose and prepare a training site based on how trainees will be involved and interact with the content and each other in the course O Prepare for instruction using a curriculum road map, lesson plan, design document, and concept map O Explain how trainees’ age, generational differences, and personality might influence how programs are designed Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
3.
Objectives O Prepare a
request for proposal (RFP) and a list of questions to evaluate training consultants and suppliers O Explain the program design elements that should be included to ensure near and far transfer of training O Develop a self-management module for a training program Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
4.
Objectives O Design application
assignments and action plans to enhance learning and transfer of training O Make recommendations about what managers can do before, during, and after training to facilitate learning and transfer O Identify different ways to manage knowledge and the conditions necessary for employees to share knowledge Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
5.
Importance of Program Design O
Program design refers to the organization and coordination of training O Program design is the heart of effective training because it directly influences knowledge and skill acquisition O Programs must be carefully designed to ensure maximum learning Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
6.
Three Phases of
Design O Phase 1: Pre-Training o Involves preparing and motivating trainees to attend training O Phase 2: The Learning Event o Involves preparing instruction and the physical environment O Phase 3: Post-Training o Designing strategies to facilitate transfer Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
7.
The Training Site O
Comfortable and accessible O Quiet, private, and free from interruptions O Sufficient space for trainees to move around easily, offers enough room for trainees to have adequate work space, and has good visibility Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
8.
The Training Room O
Create an environment conducive to learning—there are a number of details to consider Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. noise colors room structure lighting wall & floor covering chairs glare ceiling electrical outlets acoustics technology
9.
Seating Arrangements Copyright ©
2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
10.
When does each
work? O Fan-type seating o trainees can easily switch from listening to practicing in groups O Classroom-type seating o appropriate when lecture and audiovisual presentations are the primary methods Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
11.
When does each
work? O Conference-type seating o appropriate for total groups discussions (with no small group interaction) O Horseshoe type-seating o appropriate for both presentation and total group instruction Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
12.
Choosing Trainers O Trainers
need to be both skilled in the subject matter at hand and in program facilitation O Given that trainers are central to learning experience, great care should be taken when selecting outside vendors Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
13.
Create a Learning
Setting O When choosing a training room, determine the extent to which trainees decide when, where, and how they will learn, and whether learning will occur by interaction with others Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
14.
Preparation of Materials O
Know content very well O Use mental and physical rehearsal to build your confidence and assess your strengths and areas for improvement O Observe master trainers to get new ideas O Design the training from the audience’s perspective—ask “So what?” Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
15.
Adapt to Generational Differences O
Traditionalists prefer a standard training room, an orderly environment, and do not like being put on the spot O Baby Boomers prefer classroom learning, interactive activities, and materials that provide an overview and means to access more detailed information Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
16.
Adapt to Generational Differences O
Generation Xers prefer a self-directed learning environment that includes technology-delivered methods O Millennials like to learn by working alone and helping others to learn; they prefer blended learning Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
17.
Adapt to Generational Differences O
Nexters prefer entertaining training activities; they respond well to training that is interactive and creative O Because most groups include a mix of generations, provide a learning environment that can benefit all learners Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
18.
Pre-Training Motivation O Communicate
to trainees the purpose of the course, objectives, prerequisites, and who else will be attending O Assign pre-work to ensure trainees come to the program with a sense of focus and a basic understand of training content O Managers should encourage attendance and set expectations for learning Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction distribution without the prior written consent of McGraw-Hill Education.
19.
Provide an Overview O
Give the big picture, including objectives, timeline, and activities, and assignments O A concept map can be used for organizing and presenting knowledge o Includes concepts shown in boxes, with relationships between concepts indicated by connecting lines Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction distribution without the prior written consent of McGraw-Hill Education.
20.
Example Concept Map Copyright
© 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
21.
Help Trainees Retain
& Recall Content O Chunk learning topics into short sessions of no longer than 20 minutes O Incorporate mnemonics and metaphors O Have trainees consider how they can use what they are learning O Incorporate application assignments Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
22.
Classroom Management O Monitor
the room for extra chairs, overflowing trash cans, and materials left from previous sessions O Why is doing this important? Why might trainers fail to do this? Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
23.
Interacting with Trainees O
Communicate topics to be covered, the learning approach, and expectations O Be cognizant of the self-fulling prophecy O Be dramatic to emphasize key points O To create intimacy in large rooms, move toward trainees O Facilitate discussions from different parts of the room Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
24.
Getting Trainees Involved O
Involvement is key to engaging trainees and facilitating learning o Prepare questions to be discussed in breakout groups o Use creative activities and games o Use assessments for trainees to learn about themselves and others o Incorporate roleplaying Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
25.
Discussions O Discussions can
be an effective means to engage trainees, but need to be planned O Discussions can be used to brainstorm ideas and solutions, debrief activities, apply knowledge, and evaluate experiences O Use open-ended questions, different opening questions, follow-up questions, and discussion prompts Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
26.
Disruptive Trainees O Disruptions
should be managed, not ignored O Address disruptions tactfully O For trainees who disrupt, sleep, or interrupt, consider using activities to engage them O Ask disruptive trainees to leave as a last resort Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
27.
Managing Group Dynamics O
To ensure an even distribution of expertise, ask trainees to indicate whether they consider themselves novice, experienced, or expert O Arrange groups with individuals of different expertise O Group dynamics can be altered by changing learners’ positions in the room Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
28.
Curriculum, Course, & Lesson
Design O A curriculum refers to an organized program of study designed to meet a complex learning objective O A course or program covers more specific learning objectives and addresses a more limited number of competencies Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
29.
Curriculum Road Map O
A curriculum road map refers to a figure that shows: o all of the courses in a curriculum o paths that learners can take through it o sequences in which courses have to be completed Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
30.
Curriculum Road Map O
Design document o outlines scope of project, delivery methods, and objectives o used to guide development and explain training to relevant stakeholders O Lesson plan o translates content and activities into a guide to help deliver training o includes the sequence of activities that will be conducted Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
31.
Example Curriculum Road
Map Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
32.
Example Lesson Plan Copyright
© 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
33.
Request for Proposal O
A request for proposal (RFP) is a document that outlines for potential vendors: o type of service the company is seeking o type of references needed o number of employees to be trained o funding for the project o follow-up process to determine level of satisfaction and service o expected date of project completion Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
34.
Near or Far
Transfer? O One key consideration is whether the focus of training is on near or far transfer O Near transfer refers to applying learned capabilities exactly as taught in training O Far transfer refers to applying learned capabilities to a work environment that is not identical to training Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
35.
Promoting Near Transfer O
Use standardized procedures, processes, and checklists O Provide explanations for any differences between training and work tasks O Encourage trainees to focus only on important differences between training tasks and work tasks O Explain why the procedure should be performed exactly Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
36.
Promoting Far Transfer O
Teach general concepts, broad principles, and key behaviors O Focus on general principles that apply to a number of situations O Provide a list of prompts and questions to help trigger self-reflection and questions Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
37.
Self-Management Training O To
prepare trainees for obstacles on the job, provide instruction in self-management o Discuss relapses o Set transfer and performance goals o Identify obstacles o Generate strategies to overcome obstacles o Self administer rewards for successful transfer Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
38.
Manager Support O Increasing
levels of manager support, from low to high, include: o acceptance of training o encouragement of training o participating in training o reinforcement o allowing trainees to practice o teaching—serving as a trainer Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
39.
Peer Support O Transfer
can be enhanced by a support network among trainees O Peers can share successful experiences, discuss how they coped with challenges, and provide encouragement and feedback Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
40.
Opportunities to Use O
Opportunity to use learned capabilities is central to successful transfer O Opportunity is influenced by the work environment and trainee motivation O Opportunity can be measured by asking former trainees: o whether they perform a task o how many times they perform the task o the extent to which they perform difficult and challenging tasks Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
41.
Technological Support O An
electronic performance support system (EPSS) is a ccomputer application that provides skills training, information access, and expert advice O An EPSS can enhance transfer by acting as an as-needed reference resource O An EPSS can help measure and evaluate transfer Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
42.
Knowledge Management O The
process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
43.
Knowledge Management Strategies O Use
technology, e-mail, and social networking sites to allow people to store and share O Publish directories of expertise O Develop informational maps that identify where specific knowledge is stored in the company O Create top management knowledge management positions Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
44.
Knowledge Management Strategies O Require
employees to give presentations O Allow employees to take time off to acquire new knowledge O Create an online library of learning resources O Design office space to facilitate interaction O Create communities of practice Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
45.
Keys to Knowledge Management
Success O The training and IT departments must collaborate O Technology must be easy to use and not cumbersome O There must be employee trust and a willingness to share Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Editor's Notes
This concept map is for a course on conducting effective performance reviews.
An example of a curriculum road map for a security management training curriculum.
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