3. Design Flow
Total Quality Management (TQM)
Waste Elimination,
Vendor Management
Product and Process Design.
4. Earlier Strategy:
Pre cook burgers and place them under the
lamps to keep them hot.
Disadvantage:
Unsold went as waste
Special orders were expensive and time
taking.
5. Current Strategy:
Named as ‘Made For You’ strategy.
Expensive staff hired to quickly prepare the
burgers and training had to be given.
Advantages:
Improved Quality
Customer Service
Reduction In Waste
Cost Reduction- Expensive in short term but
cheaper in long term.
6. 3 Hotels’ case study studied
Hotel A- A Central London 5 Star Hotel
Hotel B- A Central London 4 Star Hotel
Hotel C- A Heathrow Airport Hotel
7. Improvement In Product Quality
Ease Of Communications
Reduction In Lead Time, Material Handling,
Storage Levels, Stock/Inventory