2. Requirements For Today’s
Managers
In alignment (to be on the team)
Thinking out the box (be creative)
Empowering employees
Maintaining core competencies
Managing change
3. Requirements For Today’s
Employees (1 of 2)
Flexibility - accept change readily
Clock speed - move faster, think faster
Accept ambiguity & uncertainty
Stay current - commit to life-long learning
Contribute - add more value than you take
6. How Does the Workforce Affect
Productivity?
Composition of the workforce
Characteristics of life off the job
Personal well-being of workers
Job characteristics
Workplace characteristics
Employee satisfaction and motivation
7. How Can An Organization
Motivate Its Employees?
8. Strategies for Improving
Motivation
Implement effective performance
evaluation systems
Implement individual rewards & recognition
systems
Improve work design and job design
Promote employee involvement
Solicit employee feedback systematically
9. Work Design Techniques for
Improving Productivity
Streamline work processes
Adopt team (group) concepts
Deploy Quality of Work Life (QWL)
practices
Implement group reward & recognition
systems
Design effective layouts and work cells
11. Teams and Productivity
Content (goals and outcomes) and
process (how the team accomplishes
tasks) - productive teams pay attention to
both.
Cohesion - Team must be cohesive but
must not want agreement more than
accuracy (or quality of outcome).
12. Undercurrents in Team
Dynamics
Personal identity in the group
• Membership, inclusion
• Influence, control, mutual trust
• Getting along, mutual loyalty
Identity with the work unit
• Effects on relationships with co-workers and
loyalty to work unit
13. Undercurrents in Team
Dynamics (Continued)
Relationships between team members
•Effects on rank and positions
•Friendship and formality
•Openness
•Personality preferences
14. Employee Involvement
Employee involvement means allowing
employees to participate in work-related
decisions and improvement activities that
affect them.
This doesn’t mean anarchy, but it means
that management shares its responsibilities
in decision-making with employees.
15. What Are the Potential Benefits
of Employee Involvement?
16. Benefits of Employee
Involvement
Increases trust and commitment.
Improves employee communications and
attitudes.
Involved employees are more likely to
generate new ideas and achieve a higher
quality of work life
Reduce the workload of managers
17. Levels of Employee
Involvement
Information
sharing
Dialogue
Individual problem
solving
Intra-group
problem solving
Inter-group
problem solving
Focused problem
solving
Limited self-
direction
Total self-direction
18. Approaches to Involving
Employees
Commitment from management
Must be long-term, ongoing attempts
Communications efforts
• feedback
• “bottom-up” communications
• employee surveys and suggestion systems
Training and education
20. Characteristics of An Effective
Recognition System
Meaningful and fair
Fun and non-threatening
Publicize extensively
Input from employees on the system
Tied to performance evaluation system
Allow nomination from employees and
customers
21. Conclusions
Productivity improvement (PI) is critical to
every organization for survival
Every employee should have basic knowledge
and skills to contribute to PI
Organizations need to have clear PI strategies
Successful PI does not ensure long-term
profitability nor competitiveness