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Harness Power of Conflict to Improve Your Organization, Your Team, and Yourself! - Agile Games

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What's your take on conflict? Is it harmful and does it need to be prevented? Or does it have a positive aspect that should be encouraged? Can you imagine relying on conflict to improve a team's performance?

Join me to get to know Conflict and make friends with it. Are you aware of situations where you or your team members get into conflict? What should you do about it? Should all conflicts be treated the same? Are all conflicts resolvable? Should all of them be resolved? Can a team find benefits in conflicts? Can conflict at the organization level be helpful? If you are interested in these questions or unsure of the answers, please join me for a session on conflict and how to leverage it for the benefit of your team and your organization. In this interactive session, we will go over different types of conflict. You will experience a real conflict, and how you respond to it. Are you compromising, accommodating, competing, collaborating, or avoiding? You will then identify your default conflict handling mode. This self-awareness will help you in future conflicts to choose a conflict-handling mode suited to the situation at hand.

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Harness Power of Conflict to Improve Your Organization, Your Team, and Yourself! - Agile Games

  1. 1. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Harness Power of Conflict to Improve Your Organization, Your Team, and Yourself! Shahin Sheidaei
  2. 2. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Nice to meet you! Trouble Maker & Problem Solver! Shahin Sheidaei Founder & Principal Coach Elevate Change Inc.
  3. 3. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. A colorful Exercise ● Groups of 5 or so ○ Suggestion: in a circular shape, so all can see and hear each other ● Pick a color that represents conflict ● Go around the table and talk about why you picked the color
  4. 4. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. A team colorful Exercise ● Mark the colors you picked for conflict on the “Our Team Color” ● Go around the table and talk about how or what this can help you within a team? ● Can you do that at an organization level?
  5. 5. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Let’s pause Please pre-navigate to poll.llc and wait
  6. 6. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. conflict? Please navigate to poll.llc and input your answer
  7. 7. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. DICTIONARY Defines ... FIGHT, BATTLE, WAR A state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash
  8. 8. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. COnflict health spectrum A state of disharmony between persons, ideas, or interests Destructive Constructive InterestsPersons Ideas
  9. 9. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. COnflict health spectrum Destructive Constructive InterestsPersons Ideas
  10. 10. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. How do you know In which you (THEY) are? Destructive Constructive Persons Situations Body Language ← in transition → Talking about the situation v.s. people
  11. 11. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. How do you know In which you (THEY) are? Destructive Constructive Persons Situations
  12. 12. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. There can be more! Destructive Constructive Persons Situations
  13. 13. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. LET’S ARGUE
  14. 14. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. LEt’s argue Find another person to pair up with ● A manager ● A worker
  15. 15. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Let’s pause
  16. 16. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. The 5ive Conflict Handling ModeASSERTIVENESS COOPERATIVENESS AVOIDING ACCOMMODATING COMPETING COLLABORATING COMPROMISING UNCOOPERATIVE COOPERATIVE UNASSERTIVEASSERTIVE Thomas-Kliman
  17. 17. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. LET’S ARGUE again
  18. 18. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. PAUSE REWIND
  19. 19. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. LEt’s argue Find another person to pair up with ● A tester ● A developer ● A team lead
  20. 20. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Let’s pause
  21. 21. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. When to use? & 0ver-uses
  22. 22. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. COLLABORATION USES ● Find an integrative solution for both parties ● Too important to compromise ○ E.g. your values ● To test your assumptions and learn ● Understand others' views ● Merge insights from different perspectives ● To gain commitment by incorporating others’ concerns into a consensual decision
  23. 23. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. COLLABORATION OVER-USE ● Do you sometimes spend time discussing issues in depth that don’t seem to worth it? ○ Collaboration takes lots of time and energy ○ Trivial problems don’t require optimal solutions, and not all personal differences need to be hashed out.
  24. 24. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. COMPETING USES ● When quick, decisive action is vital ○ E.g. in an emergency ● Unpopular courses of action need implementing ○ E.g. cost cutting, enforcing unpopular rules, discipline ● Protect yourself ○ E.g from people who take advantage of non competitive behavior
  25. 25. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. COMPETING OVER-USES ● Are you surrounded by “yes” people? ○ If so, perhaps it’s because they have learned that it’s unwise to disagree with you or have given up trying to influence you. ○ This closes you off from information.
  26. 26. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Accommodating USES ● Realizing that you are wrong ● To allow a better solution to be considered ● To show that you are reasonable ● The issue is much more important to the other person ● You are outmatched ○ E.g. more competition would only damage your cause ● Preserving harmony and avoiding disruption are especially important ● Allowing your team members to learn from their mistakes
  27. 27. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Accommodating 0VER-USES ● Do you feel that your ideas and concerns sometimes don’t get the attention they deserve? ○ Deferring too much to the concerns of others can deprive you of influence, respect, and recognition. ○ It can also deprive the organization of your potential contributions.
  28. 28. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Avoiding USES ● It is unimportant ● More important issues are present ● No chance of satisfying your concerns ● ROI costs of confronting a conflict outweigh the benefits of its resolution ● Time to let people cool down ● Gathering more information outweighs advantages of an immediate decision ● When others can resolve the issue more effectively
  29. 29. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Avoiding 0VER-USES ● Causing coordination to suffer ○ because people have trouble getting your input on issues.
  30. 30. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Compromising USES ● Goals are moderately important ● Equal power and both committed to mutually exclusive goals ● Achieve a temporary settlement for a complex issue ● Arrive at an expedient solution under time pressure ● As a backup mode when collaboration or competition fails
  31. 31. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Compromising 0VER-USES ● Lost track of values, vision or long-term objectives? ○ Concentrating so heavily on the practicalities and tactics of compromise that one loses sight of larger Issues. ○ Neglected issues may include principles, values, long-term objectives, or organization welfare.
  32. 32. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. LET’S ARGUE again
  33. 33. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. LEt’s argue Find two other person ● A tester ● A developer ● A team lead
  34. 34. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. Let’s pause
  35. 35. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. WHAT’S next FOR ME? ● SELF-AWARENESS ○ WHAT IS YOUR PERSONAL GO TO MODE? (@HOME / @WORK) ● EDUCATION ○ WHERE AND WHEN TO USE WHICH? ● REFLECTION ○ WHAT MODE I WAS IN? WHICH SHOULD HAVE I BEEN IN?
  36. 36. Shahin Sheidaei | @sheidaei | sheidaei.com | © Elevate Change Inc. thanks

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