Process Excellence in Health Care


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Improving the processes within your health care organization through tapping into the wisdom of staff will increase profit and productivity. Find the secrets that made the Mayo Clinic successful that the leaders in health care are using now after learning from their colleagues in manufacturing.

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Process Excellence in Health Care

  2. 2. Tired of the winds of the market and the whims of fickle economic cycles? <ul><li>Take control of these outside forces from inside your company </li></ul><ul><li>Become the competition </li></ul><ul><li>Join the elite </li></ul><ul><ul><li>Boeing </li></ul></ul><ul><ul><li>Intermountain Healthcare </li></ul></ul><ul><ul><li>Kaiser </li></ul></ul><ul><ul><li>Cleveland Clinic </li></ul></ul>
  3. 3. Would you like to join the ranks of the elite? <ul><li>Intermountain Healthcare </li></ul><ul><li>Boeing </li></ul><ul><li>John Deere </li></ul><ul><li>Kaiser </li></ul><ul><li>Cleveland Clinic </li></ul>
  4. 4. Become a member with elite companies that take employee participation seriously and, as a result, fill a critical position in management that only employee groups can fill
  5. 5. Without INSIDE EXCELLENCE Productivity is cut in half
  6. 6. “ The money is there, it’s always has been!” Right from the beginning, the work more than pays for itself The benefits speak for themselves
  7. 7. Kanban & Just-in-Time TQM, & CRM Lean Manufacturing & Six Sigma Knowledge Sharing & Coaching ` Group Development & Teambuilding World War II, Rosie the Riveter, and W. Edwards Deming Half the Picture INSIDE EXCELLENCE The Added Half 1940’s 1980’s
  8. 8. Benefits to the Company <ul><li>Retention of valued employees </li></ul><ul><li>Solutions to chronic problems </li></ul><ul><li>Positive outcomes and constructive conflicts </li></ul><ul><li>Effective system that removes barriers to patient care quality </li></ul><ul><li>Improved financial performance </li></ul>
  9. 9. The Rising Floor Squeezes the Employees Conventional Approaches Floor
  10. 10. What INSIDE EXCELLENCE Brings to the Table <ul><li>Teams implementing improvements </li></ul><ul><li>Non-threatening employee knowledge </li></ul><ul><li>Countless savings in time and money </li></ul><ul><li>Better information and more innovation </li></ul><ul><li>Manual meets Information Technology </li></ul>
  11. 11. Raise the Roof INSIDE EXCELLENCE Conventional Approaches Floor
  12. 12. With INSIDE EXCELLENCE <ul><li>Long-term ongoing solutions developed by the group </li></ul><ul><li>Employees and management work in tandem </li></ul><ul><li>Improved: </li></ul><ul><ul><li>management with the same labor force </li></ul></ul><ul><ul><li>productivity using the existing labor </li></ul></ul><ul><ul><li>patient service quality </li></ul></ul>
  13. 13. INSIDE EXCELLENCE Works <ul><li>Across sales, marketing, customer service, accounting, purchasing, training, engineering </li></ul><ul><li>In manufacturing- Boeing increased productivity and improved sales capability </li></ul><ul><li>In nonprofits-JEVS improved programming to obtain certification </li></ul><ul><li>In healthcare-Cleveland Clinic improved outcome and quality of care </li></ul>
  14. 14. WHY IT WORKS <ul><li>Unique combination of three theoretical approaches: Behavior, Organizational, System </li></ul><ul><li>People factor of solution development and implementation </li></ul><ul><li>Metrics applied from the beginning </li></ul><ul><li>Innovative solutions from a team approach </li></ul><ul><li>Statistical and management theory applied to medicine </li></ul>
  15. 15. Management Commitment <ul><li>Philosophical support of upper management to the process </li></ul><ul><li>Budgetary approval </li></ul><ul><li>Group supported in its efforts to find solutions and implement them </li></ul><ul><li>Measurable milestones specifically selected for your business </li></ul>
  16. 16. Planning <ul><li>Identify deliverables and report format </li></ul><ul><li>Determine the work and its timeline </li></ul><ul><li>Establish performance measures and process assessment </li></ul><ul><li>Designate person(s) receiving updates and reports </li></ul>
  17. 17. An hour a week for the core group Six months duration with on-going monitoring and evaluation Time Commitment
  18. 18. Start with our free workshop where a specialized group comes together
  19. 19. So who is in this group? <ul><li>One department or across operations </li></ul><ul><li>Interested parties invited by management </li></ul><ul><li>Administrators, Nurses, Doctors, Aides, Social Worker, Case Management </li></ul><ul><li>INSIDE EXCELLENCE and support staff </li></ul>
  20. 20. What happens in the free workshop <ul><li>Group discussion facilitated by the INSIDE EXCELLENCE leader </li></ul><ul><li>Large group broken into “smaller group think tanks” </li></ul><ul><li>Group spokesperson presents the group’s ideas </li></ul><ul><li>INSIDE EXCELLENCE leader summarizes ideas and themes on flip chart </li></ul>
  21. 21. enabling everybody to move in a healthy successful direction The INSIDE EXCELLENCE
  22. 22. SCHEDULE A FREE WORKSHOP CONTACT US: Putting people, service quality, and profit together on the same page Check Us Out