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Photon an Interesting Case
study
2
Shashank Pore
• A seasoned professional with over 18years’ of Product/Brand Management
&Operations experience in FMCG & Telecom sector with organizations like
Nestle, Gillette, Reynolds, Idea cellular & Tata Teleservices.
• Extensive experience in building and managing brands which require deep
understanding of critical business drivers in multiple markets and categories
across foods, Instant drinks, Chocolates, Writing Instruments, Grooming,
Portable Power & Telecom
• Marketing Management including all significant activities such as new
product development & launch, marketing communication, media planning
& buying, use of research ECT.
• Last assignment was as National Head for 3G services at Tata Do Como
3
Tata Photon journey of
Labor -Birth-Nurturing
4
INTERNET TILL 2007
• LAN in office
• Broadband @ home
• 1X technology PCMC slot cards for lap tops
• No Wi-Fi hotspots in public places
5
MARKET SCENARIO-07
• Existing base 21Mn pcs
• Desktop has been 87% of the base
• 07 sales been 7.3 Mn pcs
• Desktop has been 75% of the base
• Notebook has been 25% of the base
• Expected desktop sales to
remain stagnant
• While sale of notebooks would
supposedly boom
6
PROJECTED LAPTOPS SALES
FOR NEXT YEAR
EVERY LAPTOP TO
HAVE A DATA CARD
3.49 MILLION
OPPORTUNITY
SOURCE: IDC / IMRB & IMAI REPORT 2009
7
DEMOGRAPHIC PROFILE OF USERS & RELEVANT
TARGET
AGE SEC
Occupation Education
8
TAKING THE PROPOSITION TO THE CONSUMERS
8
DRIVING
BIZNESS
DRIVING
BUZZ
USER EXPERIENCE
MASTER BRAND
PROPOSITIONDRIVE PULL
DRIVE
CONVERSION
DRIVE BONDING
9
LOGO
10
PRESS
11
TELEVISION COMMERCIAL
12
DIAL UP SCREEN
13
NEON'S IN 8 CITIES
14
ACTIVATION ACTIVITY
TATA PHOTON TV - RAISING THE BAR ON SPEED
15
The acid test of download speed was considered to be live TV transmission to reinforce association
with speed
16
UNLIMITED TVC
17
MOVIE INTEGRATION 127 HRS
18
I CARRY SPEED
“SPEED” – OUR COMPETITIVE
ADVANTAGE
19
SALES HAVE INCREASED
0
20000
40000
60000
80000
100000
120000
Tata Photon Plus Monthly Sales(000)
0
10
20
30
40
50
60
70
2010/Apr 2010/May 2010/Jun 2010/Jul 2010/Aug 2010/Sep 2010/Oct
Tata Photon Plus Monthly Revenues(crs)
• Tata Photon commands an ARPU
of INR. 702/- pm
• Monthly revenues are growing
consistently month-on-month
20
TATA PHOTON IS INR. 900 CR BRAND
WITH MORE THAN 1.2 MILLION
SUBSCRIBER BASE.
72% SUBSCRIBER BASE FROM THE 7
TOP CENTRES
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
900,000
Apr May Jun Jul Aug Sep Oct
Existing Subscriber Base
A BRAND BECOME CATEGORY
AND INNOVATION LEADER.
21
BRAND SCORES HAVE INCREASED IN ALL
PARAMETERS
Tata Photon Brand Health
Study 2010
22
THE ENVIRONMENT
Today’s Environment 3G Environment
While 3G will create a new buzz, it will be a speed descriptor used by every player
Association with 3G will be a matter of parity than distinct advantage
23
MULTIPLE BRANDS JUMPING THE ‘SPEED’ BANDWAGON
• SPEED WILL BECOME A HIGHLY CLUTTERED AND
CONTESTED DOMAIN.
• CLAIMS & COUNTER-CLAIMS AS “Mbps” GOES UP.
• FUNCTIONAL BENEFIT THEREFORE CHANCES OF
BECOMING A TRANSACTIONAL BRAND.
24
Read
Work
Watch
Communicate
Know
Roles
Daily News, Magazines, Books
Files, Paperwork,
Meetings
Movies, News, Sports, Serials
Write, Talk, Meet
News, Places, Films
CWE, Provider
Study & Play
ONE LIFE
Activities
White Papers, Forums, Threads,
Blogs …
Presentations, Offsite sessions,
Networking, Profiling, Webinars…
Reality Shows, TED, You Tube Videos,
Live TV on the go…
SMS, Email, Chat, Conference, Tweet,
Facebook…
Trends, Wines, Hotspots, Weekend
Getaways…
Supportive Husband, Participative
Parent, Socialite, Fitness Freak,
Socially Responsible Citizen…
+
+
+
+
+
+
College, Tuitions, Computer Classes,
Movies, Malls, Surf, Hangout, PSP…
99 LIVES
+
25
TIME IS THE NEW LUXURY
2626
HIGH SPEED
INTERNET
ON THE GO
TIME IS THE NEW
LUXURY
GET SPEED
GET TIME
KEY CATEGORY DRIVER KEY CONSUMER VULNERABILITY
“SPEED” AS A FUNCTIONAL
PRODUCT EXPERIENCE
“TIME” AS AN EMOTIONAL
BRAND EXPERIENCE
YOUNG, CONTEMPORARY, ENERGETIC, SMART, WITTY, SURPRISING
CORE BRAND PROMISE
27
NEW LOGO
28
360 BRAND TOUCHPOINTS
28
Window
TVC
DIGITAL (Online)
• Facebook
• Twitter
• Website
• Youtube
DIGITAL (Mobile)
• WAP Promos
• SMS Contest
OUTDOOR
• Posters
• Hoardings
EVENTS
• On Ground Contest
• On Ground Promo
RETAIL
• POS
RADIO
• On Air Promos
• Contest
GET SPEED
GET TIME
29
OOH
30
OOH NIGHT
31
MUMBAI CST
32
OOH DELHI
3333
TATA PHOTON PLUS MUSIC EDITION
• Primary Objective: To create a
differentiation/ innovation in the
market place w.r.t. offering from the
stable of Tata Photon Plus
• Status: Already launched
• Market: 16 city launch
Mum, Delhi, Banglr, Kol, Hybd, Chennai, Pune, Ahmbd,
Chandigarh, Lknw, Meerut, Guwahati, Jaipur, Jammu,
Patna, Cochin
• Creative elements:
- POS
- Digital (4 week plan)
- Outdoor (in Bangalore)
- Tata Photon Website
34
BANDRA- FOUNTAIN INNOVATION
34
35
SION NEON
36
CARTER RD- POLE KIOSKS
36
37
SPECIAL EDITION OF TATA PHOTON PLUS
• Primary Objective: Create a market conversation & differentiator
in terms of offering from the stable of Tata Photon Plus - launching
2 new special edition of Tata Photon Plus
• Women’s edition of Tata Photon Plus
• Celebration/ Festive edition of Tata Photon Plus
• Status: WIP
• To be launched: <> Women’s edition: 1st week of Dec <> Festive edition: 3rd week
of Dec
• Creative elements: <> Digital campaign (2 week plan) <> Website hosting <> POS
37
Women’s edition device Festive edition device
38
39
4040
Top of mind
Awareness
Consideration ITP
11%
Any Photon
8%
Photon + Would consider
76%
Image
82%
Tata
75%
Competition
18%
Photon +
12% 9%
Sept ‘10
Jan’11 64% 74% 71% 18%
Avg. Top 2 Box endorsement
Source: Brand Health Study: Tata Photon Plus Round 4 – Jan’11
All Respondents n=2625
BRAND SCORES
64%
Any Photon
42%
Photon +
60% 42%
Total Spontaneous
Awareness
• Photon has been out of Television space for quite some time. At the same time 3G brands have
started high decibel marketing noise
• Impact of this can be seen in significant drop in spontaneous brand awareness & consideration.
ATL Campaign period:
- Aug-Sep’10 (Tactical): “Unlimited Internet”
- Feb’10 (Tactical): “Now on prepaid”
- Dec’09 (Brand Campaign): “Photon TV”
- July-Aug’09 (Brand Campaign): “I carry Speed”
41
THE BRAND TODAY
• Born on 11th March 2008
• Has 2mn loyal consumer
• Revenue of PY (2011-2012) Rs 1800 crs
• Market share of 45%
• Best brand recall
• Category synonym

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Photon an interesting case study

  • 2. 2 Shashank Pore • A seasoned professional with over 18years’ of Product/Brand Management &Operations experience in FMCG & Telecom sector with organizations like Nestle, Gillette, Reynolds, Idea cellular & Tata Teleservices. • Extensive experience in building and managing brands which require deep understanding of critical business drivers in multiple markets and categories across foods, Instant drinks, Chocolates, Writing Instruments, Grooming, Portable Power & Telecom • Marketing Management including all significant activities such as new product development & launch, marketing communication, media planning & buying, use of research ECT. • Last assignment was as National Head for 3G services at Tata Do Como
  • 3. 3 Tata Photon journey of Labor -Birth-Nurturing
  • 4. 4 INTERNET TILL 2007 • LAN in office • Broadband @ home • 1X technology PCMC slot cards for lap tops • No Wi-Fi hotspots in public places
  • 5. 5 MARKET SCENARIO-07 • Existing base 21Mn pcs • Desktop has been 87% of the base • 07 sales been 7.3 Mn pcs • Desktop has been 75% of the base • Notebook has been 25% of the base • Expected desktop sales to remain stagnant • While sale of notebooks would supposedly boom
  • 6. 6 PROJECTED LAPTOPS SALES FOR NEXT YEAR EVERY LAPTOP TO HAVE A DATA CARD 3.49 MILLION OPPORTUNITY SOURCE: IDC / IMRB & IMAI REPORT 2009
  • 7. 7 DEMOGRAPHIC PROFILE OF USERS & RELEVANT TARGET AGE SEC Occupation Education
  • 8. 8 TAKING THE PROPOSITION TO THE CONSUMERS 8 DRIVING BIZNESS DRIVING BUZZ USER EXPERIENCE MASTER BRAND PROPOSITIONDRIVE PULL DRIVE CONVERSION DRIVE BONDING
  • 13. 13 NEON'S IN 8 CITIES
  • 15. TATA PHOTON TV - RAISING THE BAR ON SPEED 15 The acid test of download speed was considered to be live TV transmission to reinforce association with speed
  • 18. 18 I CARRY SPEED “SPEED” – OUR COMPETITIVE ADVANTAGE
  • 19. 19 SALES HAVE INCREASED 0 20000 40000 60000 80000 100000 120000 Tata Photon Plus Monthly Sales(000) 0 10 20 30 40 50 60 70 2010/Apr 2010/May 2010/Jun 2010/Jul 2010/Aug 2010/Sep 2010/Oct Tata Photon Plus Monthly Revenues(crs) • Tata Photon commands an ARPU of INR. 702/- pm • Monthly revenues are growing consistently month-on-month
  • 20. 20 TATA PHOTON IS INR. 900 CR BRAND WITH MORE THAN 1.2 MILLION SUBSCRIBER BASE. 72% SUBSCRIBER BASE FROM THE 7 TOP CENTRES 0 100,000 200,000 300,000 400,000 500,000 600,000 700,000 800,000 900,000 Apr May Jun Jul Aug Sep Oct Existing Subscriber Base A BRAND BECOME CATEGORY AND INNOVATION LEADER.
  • 21. 21 BRAND SCORES HAVE INCREASED IN ALL PARAMETERS Tata Photon Brand Health Study 2010
  • 22. 22 THE ENVIRONMENT Today’s Environment 3G Environment While 3G will create a new buzz, it will be a speed descriptor used by every player Association with 3G will be a matter of parity than distinct advantage
  • 23. 23 MULTIPLE BRANDS JUMPING THE ‘SPEED’ BANDWAGON • SPEED WILL BECOME A HIGHLY CLUTTERED AND CONTESTED DOMAIN. • CLAIMS & COUNTER-CLAIMS AS “Mbps” GOES UP. • FUNCTIONAL BENEFIT THEREFORE CHANCES OF BECOMING A TRANSACTIONAL BRAND.
  • 24. 24 Read Work Watch Communicate Know Roles Daily News, Magazines, Books Files, Paperwork, Meetings Movies, News, Sports, Serials Write, Talk, Meet News, Places, Films CWE, Provider Study & Play ONE LIFE Activities White Papers, Forums, Threads, Blogs … Presentations, Offsite sessions, Networking, Profiling, Webinars… Reality Shows, TED, You Tube Videos, Live TV on the go… SMS, Email, Chat, Conference, Tweet, Facebook… Trends, Wines, Hotspots, Weekend Getaways… Supportive Husband, Participative Parent, Socialite, Fitness Freak, Socially Responsible Citizen… + + + + + + College, Tuitions, Computer Classes, Movies, Malls, Surf, Hangout, PSP… 99 LIVES +
  • 25. 25 TIME IS THE NEW LUXURY
  • 26. 2626 HIGH SPEED INTERNET ON THE GO TIME IS THE NEW LUXURY GET SPEED GET TIME KEY CATEGORY DRIVER KEY CONSUMER VULNERABILITY “SPEED” AS A FUNCTIONAL PRODUCT EXPERIENCE “TIME” AS AN EMOTIONAL BRAND EXPERIENCE YOUNG, CONTEMPORARY, ENERGETIC, SMART, WITTY, SURPRISING CORE BRAND PROMISE
  • 28. 28 360 BRAND TOUCHPOINTS 28 Window TVC DIGITAL (Online) • Facebook • Twitter • Website • Youtube DIGITAL (Mobile) • WAP Promos • SMS Contest OUTDOOR • Posters • Hoardings EVENTS • On Ground Contest • On Ground Promo RETAIL • POS RADIO • On Air Promos • Contest GET SPEED GET TIME
  • 33. 3333 TATA PHOTON PLUS MUSIC EDITION • Primary Objective: To create a differentiation/ innovation in the market place w.r.t. offering from the stable of Tata Photon Plus • Status: Already launched • Market: 16 city launch Mum, Delhi, Banglr, Kol, Hybd, Chennai, Pune, Ahmbd, Chandigarh, Lknw, Meerut, Guwahati, Jaipur, Jammu, Patna, Cochin • Creative elements: - POS - Digital (4 week plan) - Outdoor (in Bangalore) - Tata Photon Website
  • 36. 36 CARTER RD- POLE KIOSKS 36
  • 37. 37 SPECIAL EDITION OF TATA PHOTON PLUS • Primary Objective: Create a market conversation & differentiator in terms of offering from the stable of Tata Photon Plus - launching 2 new special edition of Tata Photon Plus • Women’s edition of Tata Photon Plus • Celebration/ Festive edition of Tata Photon Plus • Status: WIP • To be launched: <> Women’s edition: 1st week of Dec <> Festive edition: 3rd week of Dec • Creative elements: <> Digital campaign (2 week plan) <> Website hosting <> POS 37 Women’s edition device Festive edition device
  • 38. 38
  • 39. 39
  • 40. 4040 Top of mind Awareness Consideration ITP 11% Any Photon 8% Photon + Would consider 76% Image 82% Tata 75% Competition 18% Photon + 12% 9% Sept ‘10 Jan’11 64% 74% 71% 18% Avg. Top 2 Box endorsement Source: Brand Health Study: Tata Photon Plus Round 4 – Jan’11 All Respondents n=2625 BRAND SCORES 64% Any Photon 42% Photon + 60% 42% Total Spontaneous Awareness • Photon has been out of Television space for quite some time. At the same time 3G brands have started high decibel marketing noise • Impact of this can be seen in significant drop in spontaneous brand awareness & consideration. ATL Campaign period: - Aug-Sep’10 (Tactical): “Unlimited Internet” - Feb’10 (Tactical): “Now on prepaid” - Dec’09 (Brand Campaign): “Photon TV” - July-Aug’09 (Brand Campaign): “I carry Speed”
  • 41. 41 THE BRAND TODAY • Born on 11th March 2008 • Has 2mn loyal consumer • Revenue of PY (2011-2012) Rs 1800 crs • Market share of 45% • Best brand recall • Category synonym