This document will help you Technical Functional Requirements contractors must adhere to before going for ITES-4H Contract

1. Technical functional
requirements every
contractor must adhere to
before applying for ITES 4H
contract

2. Introduction

3. In a combined endeavor with the Army Contracting Command - Rock Island
(ACC-RI), the Army Computer Hardware Enterprise Software and Solutions
desires contracts for supporting the army's requirements, inside the Continental
United States (CONUS) and Outside the Continental United States (OCONUS) to
incorporate far off OCONUS, covering a full scope of Information Technology (IT)
equipment for customer, server, storage, and network environment; for related
incidental services and software; for support/warranty of legacy IT equipment;
and warranty variations as a feature of an Information Technology Enterprise
Solutions - 4 Hardware (ITES-4H) arrangement. The equipment and services will
be commercial following the definition of commercial items in Federal
Acquisition Regulation (FAR).

4. Technical Functional Requirements
contractors must adhere to before
going for ITES-4H Contract

5. Related Incidental Services
Services will be directly identified with the ITES-4H equipment requirements. All services
will proceed as negotiated and as incorporated into separate delivery orders by the
ordering contracting official.
The contractor will likewise give legacy hardware upkeep/warranty as a component of
system configuration and integration services. The legacy equipment
guarantee/support will be identified with the incorporation of equipment acquired
under this agreement or ITES-3H, and will plainly characterize things to be kept up and
the level of service required.
All services will be proceeded as arranged and consented to by the requiring action.
Other direct costs for things utilized in offering the related incidental types of
assistance will be evaluated on a firm-fixed value premise.
Travel will be quoted on a firmly fixed cost estimate basis and will be evaluated as per
the then current form of the Federal Travel Regulation (FTR)/Joint Travel Regulation (JTR)
under the other direct cost Contract Line Item Number (CLIN).
The project worker will offer services on a site-explicit basis, as needed, to the
Government in all issues identifying with the installation and support of ITES-4H items.
The services incorporate, however, are not restricted to, the accompanying areas:
a. System Configuration and Integration
b. Physical Site Analysis
c. Installation and Relocation
d. High Availability Configuration
e. Warranty Variations

6. A. System Configuration and Integration:
Review, analyze, assess, migrate, and give technical advice relating to the
presentation and usefulness of the framework;
Analyze and assess the application software design and its integration into the
contractor provided equipment and software;
Provide assistance and direction on installing software;
Give consultation and direction to Government framework expert and software
engineers relating to the application frameworks design;
Give help and direction to the system operators relating to system generation,
troubleshooting, and general system operation; and
Support in the resolution of framework and application program mistakes.
The contractor will give system configuration and integration services. Functions
performed during framework configuration and integration may likewise incorporate,
yet are not restricted to, the accompanying:
B. Physical Site Analysis
In view of a Government created SOW, PWS, or SOO, the contractor will perform the
examination at the proposed location(s) within 15 schedule days of the contractor's
acknowledgment of the conveyance order except if specified otherwise. The
Government will facilitate start dates and access with the contractor. The assigned
building(s) will be investigated to verify that it meets the prerequisites of the proposed
equipment. B. Physical Site AnalysisAny changes/updates needed for the
establishment of the proposed solution will be noted in the Site Analysis Report. The
Government maintains all authority to have a delegate with the analysis group. The
Government will be answerable for performing site changes identified in the Site
Analysis Report.

7. C. Installation and Relocation Services:
The contractor will be liable for conveyance/establishment or relocation of equipment
at assigned facilities, because of a Government created SOW, PWS, or SOO at the
ordering level. On the off chance that establishment services are requested, the
contractor will guarantee the Government that all necessities recognized by the
contractor's general site installation guideline or Physical Site Analysis are finished. The
contractor's installation guideline will plot the essential equipment prerequisites of the
proposed equipment. Equipment installation will begin within 15 schedule preparation
culmination except if specified otherwise. The Government will organize start dates and
access with the contractor. The installation and relocation will incorporate a final site
drawing of the installed and uninstalled equipment.
The contractor will be liable for all contractor-furnished gear, incorporating stacking,
unloading, packing, unpacking, stock, inspection, and security. Secure, dry, and clean
stockpiling territories will be given by the Government as consented to in the
coordination subtleties remembered for the SOW, PWS, or SOO. After establishment or
relocation, the contractor will reestablish the storage areas to a clean condition and
discard packing materials and installation debris.
D. High Availability Configuration:
The contractor may offer the services for a client requiring the installation of a high
accessibility solution. In light of a Government created SOW, PWS, or SOO at the
ordering level, the contractor will help the Government with building up a high
accessibility establishment and execution plan. High availability is a system design
approach and associated service implementation that guarantees a prearranged level
of operational execution will be met during a legally binding measurement period. For
instance, getting ready for high availability, by and large, revolves around reinforcement
and fail-over processing and data storage and access. For storage, a redundant array of
independent disks (RAID) is one methodology. A more recent methodology is the
storage area network (SAN).

8. E. Warranty Variations:
The contractor will likewise give warranty varieties not covered by the ITES catalog
offering as requested in individual orders, including, yet not restricted to, extended
warranty, reaction time, and on-site uphold for Remote OCONUS. The offeror has the
alternative to utilize either a replacement warranty or an on-location warranty at
Remote OCONUS areas. Warranty variations of this sort will be haggled with the
Ordering Contracting Officer.
Warranty
(a) The point of convergence for all warranty support will be the contractor. The
Government will not incur extra charges (i.e., shipping, conveyance) for warranty
support. As a feature of the purchase price, all gear provided under the agreement will
be provided with a standard Original Equipment Manufacturers (OEM) business
warranty. The consideration of the standard warranty will not add cost to the base
equipment purchase price.
The contractor will give commercial warranties for all equipment at both CONUS and
named OCONUS areas. On-site warranty support will be provided for Non-versatile
frameworks, for example, desktops (PCs) and servers. On-site warranty uphold, mail-
back or advanced trade warranties will be provided for compact things, for example,
note pads, top quality displays, and so forth. The offeror has the alternative to utilize
either a high-level trade warranty or an on-site warranty at no extra expense to the
Government.
1.) CONUS and Named OCONUS Warranty Support:

9. 2.) Remote OCONUS Warranty Support:
The Contractor will give a technique for performing warranty service for Remote
OCONUS areas. In the event that on-site warranty support is needed by a client, it will
be taken care of as a warranty variation.
(b) ESA and Non-ESA, obtained Software Warranty:
The contractor will give a 90-day guarantee that, at the very least, the software
conveyance medium is liberated from absconds. The contractor will likewise give the
software EULA to any of the software being proposed. The Government maintains
whatever authority is needed to survey the EULA before buying the software.
(c) Warranty Registration: The Contractor will enroll things into its warranty
information base before shipment to the Government. Accommodation of a warranty
enrollment card by the Government will not be needed to acquire warranty service.
(d) Replacement Parts: When the contractor replaces a damaged part during the
warranty time frame, the newly established part will become Government property. The
deficient part will turn into the property of the contractor apart from the fact that the
Government holds the option to buy blemished hard drives and removable hard drives
containing sensitive or classified material that is needed by statute to be wrecked or
held by the Government. The effective warranty for all new parts will be the more
prominent of the leftover warranty time frame on the original item or a 90-schedule day
warranty.
(e) New or Warranted Parts: Only new parts will be used when fixes are made. The
utilization of restored or utilized parts is permitted just when justified by the OEM as
equivalent to new, are recognized in that capacity, and those parts should be approved
by the client, as suitable.
(f) Warranty of Repair: The contractor guarantees to fix at no charge any glitch which
reoccurs, or a breakdown coming about because of the maintenance performed by him
or his approved specialist, inside 90 schedule days of the initial repair. The 90-day
schedule warranty restarts each time the same part needs to be fixed or supplanted
during the 90-day schedule warranty.

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