(Chet Chauhan, VP Product Management, CRM Applications at Salesforce) Salesforce Lightning is our next level CRM platform, taking your productivity into a new territory. Whether you are an admin or a business user, Lightning offers something for everyone. Learn from Chet Chauhan, our CRM-evangelist how new Lightning features help you skyrocket your productivity, build apps faster, and work smarter and why you should migrate from Classic to Lightning tomorrow.

1. Best of Salesforce
Lightning
Skyrocket your Productivity
Chet Chauhan
VP Product Management
In/chetchauhan

3. Forward Looking Statements
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growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
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immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth,
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4. “People are off the charts excited about Lightning:
the look and feel and how it functions. It is saving
reps 7 hours a week reducing 120 clicks to 8 in our
sales process..”
​ Bob Bird, Senior Manager, Salesforce Operations, T-Mobile

5. What is Lightning?
FrameworkExperience Ecosystem

6. Lightning Experience is the next-level user interface
FrameworkExperience Ecosystem

7. What would Salesforce look like
if we designed it today?

8. From
Data Entry
To
Workflow Productivity
In a Smarter World
How we want to use business apps has changed

9. New Action-oriented Experiences
Opportunity
Workspace
Account / Contact
Detail Pages
Opportunity Kanban

10. Lightning Is the Path for
Next Level Innovation at Salesforce
We're listening
700+ Lightning Only
Features Since
DF15
We're innovating
100+ Experience & Base
Components
We're ready
+2 Million
Lightning Apps & Pages
Customized
Lightning Community Management
Opportunity Workspace | Lightning Client Lead Conversion
Lightning Console Apps | Split View
Profile-Based Page Visibility | Lightning Dialer
Lightning for Outlook | Sales Cloud Einstein
Field Service Lightning | Customizable Group Layouts
Favorites | Global Actions | Active Time Tracker
Contacts to Multiple Accounts | Enhanced Navigation
Company Info for Leads | Assistant
Chatter enhancements | Custom Field Level Help
Global Quick Actions | Person Accounts
Profile-Based Page Visibility | Lightning Pages
Content Builder | Sales Cloud Einstein | Email Studio
Kanban | Lightning Security Health Check

11. Lightning is a new UI framework
FrameworkExperience Ecosystem

12. APP LAYER
Framework
Design
Navigation
Testing
Instrumentation Accessibility
Offline
LockerData
The Lightning Framework extends the Salesforce platform

13. Component Based Interface
​ Components are the building blocks of the Lightning user interface

14. Lightning App Builder
​ Components are arranged and configured on the page using App Builder

15. Amazing Lightning Apps from the Salesforce Ecosystem
FrameworkExperience Ecosystem

16. An Ecosystem to Create Next Level Experiences
​ AppExchange, Consulting Partners, Developers
Customize Faster
App Builder
AppExchange
Extend Any App
70K+ Developers on Lightning
1000+ Lightning Ready Apps
120+ Lightning Components
300+ Salesforce1 Ready Apps

17. Why should you use Lightning?

18. Productivity

19. Lightning Experience Makes Everyone Productive
​ Improvements compared to use of Salesforce Classic
+21%
WinRates
LessTime
ManagingPipe
+31%
FasterReporting
+40%
Increased
Collaboration
+29%
Survey: 2017 Lightning Adoption Survey, N=500 Responses
Average Percentage Improvements
Reported by Salesforce Lightning Users
+ 41%
Improved
Productivity
LessTime
Standardizing
Process
+28%

20. “We saw huge improvements in usability and
functionality after rolling out Lightning. It was a
no brainer.”
Cristina Schwartz, Director, Sales Automation
Seagate Drives Sales Adoption with
Lightning and Accelerators
​ Global leader in data storage solutions with over 50K employees worldwide
​ Favored intuitive, metrics-driven, modern Sales Cloud Lightning Experience over Classic
​ Salesforce Accelerators provided guidance and optimization opportunities pre and post rollout
​ Seamless experience between mobile and desktop drove greater adoption and productivity
​ 5-10 hours per week of time savings back to Sales Reps

21. “We implemented Lightning and Salesforce1
seamlessly in just 120 days. That’s value delivered
faster!”
Katrina Bonner-Witt, Mercury Program Leader, Deloitte Consulting
Deloitte Improves Adoption 25% with
Salesforce Lightning
Enables Deloitte leaders to collaborate, sell, and deliver as one
integrated firm; providing client purchasing insights and enabling them to lead with ideas
Promotes a sales-driven culture, which is integral to Deloitte’s efforts to scale their Global
Consulting business from $13.1B to $20B by 2020
Empowers Deloitte leaders to create and collaborate from anywhere – real time pipeline
management via mobile capabilities

22. Fit Your Unique Sales Process with myLightning
Customization made easy
Out-of-the-box
industry solutions
Bolts on AppExchange
Automate any process
Lightning Flow
Customize to your brand
Design System and Theming
Surface the perfect
component
App Builder
with Dynamic Pages
NEW

23. Connect Every Employee, Anywhere with Salesforce
Your entire CRM on any device
Be productive on the go
Action Bar
Build and connect custom apps
myLightning
Uniquely brand your app
mySalesforce
The Global
Mobile Awards
2017
Best Mobile
App for Business

24. Custom Theming & Branding
Improved styling and information
density
Global Header color
Brand image and color
Link color
Page background color and image
Group default banner and avatar
image
User default banner and avatar
image
SPRING ‘18
WINTER ‘18 HIGHLIGHTS

25. Service Cloud Lightning Experience

26. What is the Road to Service Cloud Lightning?
Lightning
Capabilities
Winter ‘18
GA
Enterprise
Ready
Summer ‘17 Spring ‘18 Summer ‘18
Mid-Market
(Today)
Winter ‘19
Accelerate
SMB Support
Timeline
Enterprise
Migration

27. CHECK OUT
great resources to plan
your lightning journey
Sfdc.co/
LightningJourney
LEARN
more about the
Lightning Roadmap &
what other innovation
is coming
Next Steps
ENCOURAGE
your Admin to run the
Lightning Readiness
Assessment
Sfdc.co/LightningRoadmap sfdc.co/LightningCheck
Take the Next Steps with Lightning

28. We love feedback
sfdc.co/talk
And win: