1. 1AI Powered Contact Center Solution www.zaion.ai
Plan de Com Digitale 2020
4 Février 2020
IA Powered
Contact Center Solution
DFS Nov 24 th, 2020
2. 2AI Powered Contact Center Solution www.zaion.ai
Mission
Revolutionizing customer
experience through voice
and artificial intelligence
Franz Fodéré
Founder & CEO
“
”
3. 3AI Powered Contact Center Solution www.zaion.ai
In 2 minutes
https://youtu.be/lRxRDtiaNr4
4. 4AI Powered Contact Center Solution www.zaion.ai
Zaion in a nutshell
CUSTOMER
RELATIONSHIP
EXPERT
45 KEY ACCOUNTS
IN EUROPE
70 CALLBOTS
PERFORMING MORE
THAN 45 000 CALLS /
DAY
2 FUNDRAISINGS
(3,3M€ COLLECTED)
60
EMPLOYEES
They support us
5. 5AI Powered Contact Center Solution www.zaion.ai
Insurance & Banking
Utilities Others Telco
Major French Telco
provider
Public Services
Our customers
Real estate
6. 6AI Powered Contact Center Solution www.zaion.ai
A comprehensive customer experience solution based on AI
WEBSITE - APP
CHATBOT
PHONE
INSTANT MESSAGING
CALLBOT VOICEBOT
MESSAGING BOT
SMART SPEAKER
MULTICHANNEL
CONVERSATIONAL PLATFORM
CONTEXTUALIZED QUESTIONING
UNDERSTANDING THE REQUEST
IN NATURAL LANGUAGE
IMMEDIATE
ANSWER
SIMPLE
REQUEST
PROCESS
BOT
WELCOME BOT
COMPLEX
REQUEST
SMART
ROUTING
CONTEXT
TRANSFER
OVERFLOW
BOT
WRITTEN / VOCAL > MULTI-DEVICE AUGMENTED AGENT & SUPERVISOR
REAL-TIME ANALYSIS OF THE CONVERSATION
AND CSR ASSISTANCE IN CALL HANDLING
AGENT / CSR
7. 7AI Powered Contact Center Solution www.zaion.ai
18 bis Rue de Villiers, 92300 Levallois-Perret, France
+33 (0)1 88 61 00 00 - contact@zaion.ai
Contact
Jean-Louis Daligaux
International Business
Development Manager
+33 (0)6 16 39 39 68
jldaligaux@zaion.ai
