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A tribe called tech


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Write the Docs Lightning Talks meetup

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A tribe called tech

  2. 2. “If you want to build a ship, then don’t drum up [people] to gather wood, give orders, and divide the work. Rather, teach them to yearn for the far and endless sea.” — Antoine de Saint-Exupery
  3. 3. In this metaphor, the ship is the product (obviously) -- which includes the integral component of great documentation. And the far and endless sea is a happy, informed, empowered user. Our tribe, the tech writing community at large, is uniquely qualified to teach cross-functional teams to yearn for the far and endless sea.
  4. 4. In our role as communicators, collaborators, and disseminators of tribal knowledge, we can: • Cross the chasm between internal cross-functional teams (developers, UX, QA, PM, services/implementation, and support) • Provide a link between those teams and the customer • Inspire each of these teams to yearn for the far and endless sea
  5. 5. To do that we must: • Build trust with all stakeholders by understanding our audience and delivering great documentation • Improve our efficiency to keep pace with rapid development • Just enough right on time – minimalist approach • Single sourcing/XML publishing • Automation
  6. 6. • Communicate the value of our tribe -- the Tribe Called Tech (Writers) -- across our organizations and the wider software development community • Communicate the ROI of providing great documentation • Higher quality documentation > fewer calls to support > lower cost of overhead > more profits > happy/empowered users > the far and endless sea!