Opening, by Robin van Lieshout, CEO inSided

1. Robin van Lieshout • robin@insided.com • @rankrobin
Opening
#inSpiredEvent2017

2. Opening
Robin van Lieshout, CEO & Co-Founder

3. Emails.Calls. Promotion.

4. For a world that no longer exists.

5. 72%
prefer self-
service
53%
abandon if the
answer is not there
92%
trust peers (only 22%
trust companies)

6. The best service channels today
have one thing in common
Trust

7. Yup, bought this awesome
speaker set last week.... but
can’t seem to connect it to
Alexa, what the hell am I
doing wrong? ;)

8. It’s not easy.

9. Give the right answers.
Instantly.
Trustworthy.

10. Think outside single
community
destinations:
conversations
everywhere.
Communities need to
play a role in
conversational
commerce.
We have to add
intelligence to the
game.

11. You are the heroes of today
and tomorrow.
Join the conversation.

13. Robin van Lieshout
#inSpiredEvent2017
Email: robin@insided.com