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Social Media LEADERSHIP
Best Practices During Turbulent Times
with Mari Smith
Premier Facebook Marketing Expert
• “Queen of Facebook” !
• Hired by Facebook "
• Globetrotting (virtual) keynote speaker ✈ 🌍
• Social media thought leader %
• Brand Ambassador Ⓜ
• Care deeply about my peeps 💗
• ‘Scandifornian’
Meet Mari
Social Media
is an
AMPLIFIER!
What are you
amplifying?
• Is it okay to promote your business on
Facebook and Instagram right now?
• Should you pull your ad campaigns?
• Should you change your social media
strategy?
@marismith
People can FEEL
your intent.
Lead with HEART.
@marismith
New Zealand’s Prime Minister, Jacinda Ardern:
A Masterclass in Leadership
@marismith
1. direction-giving
2. meaning-making
3. empathy
3 Communication Skills Every Leader Needs…
American professors Jacqueline and Milton Mayfield’s
research into effective leadership communication .
…to motivate followers:
@marismith
MESSAGING
“The world truly needs
emotionally intelligent
leaders more than
anything right now.”
~Martha Beck
California Women’s Conference 2010
@marismith
1. Build your community now more than ever
2. Continue with relevant offers
3. Provide exceptional value, no matter what
Leadership & social media marketing
in times of uncertainty
@marismith
1. Enhance people’s WELLBEING on all levels
2. Enhance people’s FINANCES on all levels
2 types of businesses needed
more than ever right now…
@marismith
Enhanced WELLBEING
• Physical (fitness, health, nutrition,
immune system)
• Mental/Emotional (coach,
counselor, healer, therapist, mental
health nurse)
• Spiritual (meditation, yoga,
lightworker, angels, tarot, etc. help
people find connection, meaning,
faith, community)
Enhanced FINANCES
• Make, save, invest money
• Increase revenue, business
development (digital marketing,
social media, ads, copywriting, etc.)
• Increase profitability
• Reduce costs/decrease expenses
@marismith
@marismith
3 KEY METRICS:
1.Drive traffic
2.Generate leads
3.Create revenue
13@marismith @mari_smith@marismith
Facebook ad costs
are down by 50%
@marismith
Guess what?
• Find your TOP performing organic content, ideally
VIDEO
• Then amplify the reach + retarget
• We might think, “It’s doing so well organically, why
bother paying?”
• BUT, the fact it’s doing well organically tells you
your audience is responding!
• So, why not reach more?!
Your goal:
@marismith
1. The most affordable & effective top-of-
funnel content format
2. Create ‘video views’ audiences to
retarget
3. Use Wave.video or InVideo.io or Boosted
to create professional videos in minutes
Use the power of VIDEO!
@marismith
17@marismith @mari_smith
“Create shared experiences and
a sense of belonging through
video.”
Video mission:
@marismith
Mari Smith - CAM 2020 - Social Media Leadership
1. Wave.video
2. InVideo.io
3. Boosted by Lightricks
4. Adobe Spark
5. Animoto
6. Lumyer (mobile)
7. Apple Clips (mobile)
Suggested VIDEO Apps
@marismith
Lumyer
COLD Audience WARM Audience HOT Audience
@marismith
@marismith
Example audiences
• Cold
• Saved audience from demographics & interests;
Lookalikes (from website visitors, email list, video
views, etc.)
• Warm
• Engaged with your FB or IG Page in the past 7-30
days, including viewed your videos
• Hot
• Visited your website landing page, messaged your
page, interacted with a Lead Form ad, opted in to
your lead magnet
@marismith
COLD
Awareness
WARM
Consideration
HOT
Conversion
Possible objective Reach, Engagement,
Video Views
Video Views, Lead
Generation, Messages,
Traffic
Conversions, Traffic,
Catalog Sales, Store
traffic,
Audiences Saved Audience,
Lookalike Audience
Engaged with your FB
Page (including Video
Views); Engaged with
Instagram
Specific landing page
visitors, Lead Form,
Messenger Leads,
Email List Custom
Audience
Ads Educate/inform,
inspire, entertain;
storytelling; awareness
Storytelling, customer
examples, benefits,
solutions
Special offer, limited
time, strong CTA, (even
call out specifics)
Budget split 25% 50% 25%
Suggested ad strategy
@marismith
25@marismith @mari_smith
Photograph: Josh Edelson/AFP/Getty Images
Big change is
coming!
@marismith
26@marismith @mari_smith@marismith
27@marismith @mari_smith@marismith
Image credit : NeuGroup
@marismith
NEW
! M
ESSENG
ER
RO
O
M
S
30@marismith @mari_smith
Meaningful Social Interaction
@marismith
“Content is King…
but Engagement is
Queen and she rules
the house.”~ Mari Smith
@marismith
1. Double down on Facebook Groups
2. Talk to your audience more frequently
3. Broadcast with Facebook (& IG) Live
Mari’s recommendation:
The right MESSAGE + VIDEO
@marismith
• FB Live = 6x engagement than regular videos
• People are 800 times more likely to
comment on videos in Watch Party
than when watching video solo.
@marismith
Mari Smith - CAM 2020 - Social Media Leadership
Facebook Ad
Examples
@marismith
@marismith
@marismith
@marismith
@marismith
@marismith
“Technology may be
moving at warp speed.
But, fundamentally,
human beings have not
changed all that much.”
Mari Smith
@marismith
42@marismith @mari_smith@marismith Join www.TheSocialScoop.com
FREE GIFT for you
Join www.TheSocialScoop.com
@marismith
Q&A / Hot Seats!
@marismith
EXERCISES:
It’s time to play!
@marismith
Mari Smith - CAM 2020 - Social Media Leadership
1. Create a simple video
• Wave.video or Boosted App or other
• Consider publishing it on Facebook!
2. Go through one of these checklists
• Facebook Profile Optimizer
• Facebook Business Page Optimizer
Choose from:
@marismith

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Mari Smith - CAM 2020 - Social Media Leadership

  • 1. Social Media LEADERSHIP Best Practices During Turbulent Times with Mari Smith Premier Facebook Marketing Expert
  • 2. • “Queen of Facebook” ! • Hired by Facebook " • Globetrotting (virtual) keynote speaker ✈ 🌍 • Social media thought leader % • Brand Ambassador Ⓜ • Care deeply about my peeps 💗 • ‘Scandifornian’ Meet Mari
  • 4. • Is it okay to promote your business on Facebook and Instagram right now? • Should you pull your ad campaigns? • Should you change your social media strategy? @marismith
  • 5. People can FEEL your intent. Lead with HEART. @marismith
  • 6. New Zealand’s Prime Minister, Jacinda Ardern: A Masterclass in Leadership @marismith
  • 7. 1. direction-giving 2. meaning-making 3. empathy 3 Communication Skills Every Leader Needs… American professors Jacqueline and Milton Mayfield’s research into effective leadership communication . …to motivate followers: @marismith MESSAGING
  • 8. “The world truly needs emotionally intelligent leaders more than anything right now.” ~Martha Beck California Women’s Conference 2010 @marismith
  • 9. 1. Build your community now more than ever 2. Continue with relevant offers 3. Provide exceptional value, no matter what Leadership & social media marketing in times of uncertainty @marismith
  • 10. 1. Enhance people’s WELLBEING on all levels 2. Enhance people’s FINANCES on all levels 2 types of businesses needed more than ever right now… @marismith
  • 11. Enhanced WELLBEING • Physical (fitness, health, nutrition, immune system) • Mental/Emotional (coach, counselor, healer, therapist, mental health nurse) • Spiritual (meditation, yoga, lightworker, angels, tarot, etc. help people find connection, meaning, faith, community) Enhanced FINANCES • Make, save, invest money • Increase revenue, business development (digital marketing, social media, ads, copywriting, etc.) • Increase profitability • Reduce costs/decrease expenses @marismith
  • 12. @marismith 3 KEY METRICS: 1.Drive traffic 2.Generate leads 3.Create revenue
  • 14. Facebook ad costs are down by 50% @marismith Guess what?
  • 15. • Find your TOP performing organic content, ideally VIDEO • Then amplify the reach + retarget • We might think, “It’s doing so well organically, why bother paying?” • BUT, the fact it’s doing well organically tells you your audience is responding! • So, why not reach more?! Your goal: @marismith
  • 16. 1. The most affordable & effective top-of- funnel content format 2. Create ‘video views’ audiences to retarget 3. Use Wave.video or InVideo.io or Boosted to create professional videos in minutes Use the power of VIDEO! @marismith
  • 17. 17@marismith @mari_smith “Create shared experiences and a sense of belonging through video.” Video mission: @marismith
  • 19. 1. Wave.video 2. InVideo.io 3. Boosted by Lightricks 4. Adobe Spark 5. Animoto 6. Lumyer (mobile) 7. Apple Clips (mobile) Suggested VIDEO Apps @marismith
  • 21. COLD Audience WARM Audience HOT Audience @marismith
  • 23. Example audiences • Cold • Saved audience from demographics & interests; Lookalikes (from website visitors, email list, video views, etc.) • Warm • Engaged with your FB or IG Page in the past 7-30 days, including viewed your videos • Hot • Visited your website landing page, messaged your page, interacted with a Lead Form ad, opted in to your lead magnet @marismith
  • 24. COLD Awareness WARM Consideration HOT Conversion Possible objective Reach, Engagement, Video Views Video Views, Lead Generation, Messages, Traffic Conversions, Traffic, Catalog Sales, Store traffic, Audiences Saved Audience, Lookalike Audience Engaged with your FB Page (including Video Views); Engaged with Instagram Specific landing page visitors, Lead Form, Messenger Leads, Email List Custom Audience Ads Educate/inform, inspire, entertain; storytelling; awareness Storytelling, customer examples, benefits, solutions Special offer, limited time, strong CTA, (even call out specifics) Budget split 25% 50% 25% Suggested ad strategy @marismith
  • 25. 25@marismith @mari_smith Photograph: Josh Edelson/AFP/Getty Images Big change is coming! @marismith
  • 28. Image credit : NeuGroup @marismith
  • 31. “Content is King… but Engagement is Queen and she rules the house.”~ Mari Smith @marismith
  • 32. 1. Double down on Facebook Groups 2. Talk to your audience more frequently 3. Broadcast with Facebook (& IG) Live Mari’s recommendation: The right MESSAGE + VIDEO @marismith
  • 33. • FB Live = 6x engagement than regular videos • People are 800 times more likely to comment on videos in Watch Party than when watching video solo. @marismith
  • 41. “Technology may be moving at warp speed. But, fundamentally, human beings have not changed all that much.” Mari Smith @marismith
  • 42. 42@marismith @mari_smith@marismith Join www.TheSocialScoop.com
  • 43. FREE GIFT for you Join www.TheSocialScoop.com @marismith
  • 44. Q&A / Hot Seats!
  • 46. EXERCISES: It’s time to play! @marismith
  • 48. 1. Create a simple video • Wave.video or Boosted App or other • Consider publishing it on Facebook! 2. Go through one of these checklists • Facebook Profile Optimizer • Facebook Business Page Optimizer Choose from: @marismith